New 866-678-0046 Dealer Website
Used 866-579-6651 Email Dealer
Service 888-820-5653

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
Average based on 274 reviews.
  • Excellent, routine service.

    I've had nothing but great experiences while dealing with Larson. Whether it was shopping for a vehicle or receiving routine maintenance, I've bee...

    Dealer Response

    Hi, Thank you very much for taking the time to leave a message! I really appreciate that you have been a returning customer to our store to utiliz...


    Show Full Review

    I've had nothing but great experiences while dealing with Larson. Whether it was shopping for a vehicle or receiving routine maintenance, I've been very satisfied.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you very much for taking the time to leave a message! I really appreciate that you have been a returning customer to our store to utilize our Sales and Service Departments. Congratulations on your successful visits. If you need anything else please do not hesitate to ask us. We'd be happy to help you again. Best, Rob Larson, General Manager.


    Hide Full Review
  • service manager man of his word

    Misunderstanding rectified. All issues resolved. Couldn't have been more professional Service tech also should get way to go! Thank You Mr Pagano.

    Dealer Response

    Hello Elizabeth, Thank you so much for your kind review and for your patience. We really value your business and always want our customers to leav...


    Show Full Review

    Misunderstanding rectified. All issues resolved. Couldn't have been more professional Service tech also should get way to go! Thank You Mr Pagano.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Elizabeth, Thank you so much for your kind review and for your patience. We really value your business and always want our customers to leave 100% satisfied. I am pleased that Lou was able to promptly assist you and make things right. Thank you again and we look forward to seeing you in the future. All the Best, Rob Larson, GM


    Hide Full Review
  • Elizabeth

    My daughter gave a poor rating . I bought 2 trucks from this dealership, and never had a problem. Until this weekend. The service Manager called ...

    Dealer Response

    We appreciate this feedback, Elizabeth. We look forward to working with you to resolve this matter to your satisfaction. If you have any additiona...


    Show Full Review

    My daughter gave a poor rating . I bought 2 trucks from this dealership, and never had a problem. Until this weekend. The service Manager called me on Monday to make an effort to correct the deficiencies . He was genuinely concerned and wants customers to be satisfied. Once all my issues and concerns are taken care of I will submit a revised rating . They get an E for effort .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate this feedback, Elizabeth. We look forward to working with you to resolve this matter to your satisfaction. If you have any additional questions or concerns, you can always reach out to us at (732) 363-8100.


    Hide Full Review
  • Worse customer care ever!!!!

    Recently just went there with my mom to do a routine check up on her car and an oil change. At first everything was very quite and normal until my...

    Dealer Response

    We apologize for the inconvenience, Quinn. If you would like to call the service department and ask for me directly we can talk about your experi...


    Show Full Review

    Recently just went there with my mom to do a routine check up on her car and an oil change. At first everything was very quite and normal until my mom went to go pay and asked about a rebate. My mom called weeks ago about setting up an appointment for her car and the person she spoke said that there was a rebate of 10.00 off of the oil change and everything else. As my mother was trying to understand why she wasn't getting the rebate a very nasty employee who was handling the payment gave my mom and I attitude. Claiming she would have to go online for the rebate and that it would be taking off the next oil change, it may not seem like she was being rude but the way she said it was very ignorant.My mom was told specifically that she would get the rebate at the dealer ship, but anyway the nasty women kept belittling us in front of another customer and so I snapped right back at her. It's one thing to say I'm so sorry for the miscommunication let me find a way or take a look at how I can help you receive the rebate. They have computers in their office they should of sat down with my mom and showed her how to get the rebate, instead the ignorant women coped an attitude. For anyone looking to go to Larson Ford these people 1. Do not dress professional at all, when we got there they were all in jeans and sweat shirts and leggings. 2. Learn customer service, 3. Attitude adjustments, 4. Just Be Professional!!!!!! It's sad that after almost two years of my mom going here and getting good customer care it ended today. I'm not expecting people to understand how we felt, but unless you were there send heard this you eluding understand. I should of video taped this. Rethink Larson Ford unless you want to be treated like a doormat!!!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We apologize for the inconvenience, Quinn. If you would like to call the service department and ask for me directly we can talk about your experience with us and try to come to a resolution. Hope to hear from you soon. Sincerely, Lou Pagano Service Manager (888) 713-1385


    Hide Full Review
  • Review

    The entire experience was extremely nice. All of the staff members were very professional and friendly. I leased my 2016 Explorer Sport and I brin...

    Dealer Response

    We're happy to hear that you enjoy working with our staff and that your experience with us has been an overall pleasant one! It means so much to u...


    Show Full Review

    The entire experience was extremely nice. All of the staff members were very professional and friendly. I leased my 2016 Explorer Sport and I bring it regularly for oil changes and maintenance. Everyone from the sales team to the service team is always very accommodating. Larson is now my go-to dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you enjoy working with our staff and that your experience with us has been an overall pleasant one! It means so much to us to have earned your trust in our business! We look forward to your next visit!


    Hide Full Review
  • Quality Serice

    Always a pleasure. My car is alway done on time, I am treated with respect. I would not go anywhere else for service.

    Dealer Response

    Hello Bruce, Thank you so much for taking the time to leave us a review. It makes me so happy to hear that you continue to have excellent experien...


    Show Full Review

    Always a pleasure. My car is alway done on time, I am treated with respect. I would not go anywhere else for service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Bruce, Thank you so much for taking the time to leave us a review. It makes me so happy to hear that you continue to have excellent experiences with our service department. We know that nobody looks forward to having their vehicles serviced, but we do our best to make the entire experience an enjoyable, stress-free one. I appreciate that you continue to trust us with all of your automotive needs. We look forward to seeing you again! Best, Rob Larson, GM


    Hide Full Review
  • Larson Ford Service wonderful

    Everyone was so helpful. I worked with Silvana and she was wonderful.

    Dealer Response

    Hello Carol, Thank you for taking the time to leave us a review. I am so happy to hear that you enjoyed your service experience with Silvana. She ...


    Show Full Review

    Everyone was so helpful. I worked with Silvana and she was wonderful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Carol, Thank you for taking the time to leave us a review. I am so happy to hear that you enjoyed your service experience with Silvana. She does such an excellent job of representing Larson Ford and our values and she is an asset to our team. I appreciate your recommendation and thank you for choosing Larson Ford! All the Best, Rob Larson, GM


    Hide Full Review
  • Service was great!

    Had my F150 in for brake service. Not only was it done timely, they gave me a ride home in the free shuttle!

    Dealer Response

    Hello Diane, Thank you for taking the time to leave us a review and for choosing Larson Ford for your vehicle's brake service. I am so happy to he...


    Show Full Review

    Had my F150 in for brake service. Not only was it done timely, they gave me a ride home in the free shuttle!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Diane, Thank you for taking the time to leave us a review and for choosing Larson Ford for your vehicle's brake service. I am so happy to hear that you had a great experience with us and that your service appointment was convenient and stress-free. I appreciate your loyalty to the Larson Ford brand and we look forward to seeing you again. All the Best, Rob Larson, GM


    Hide Full Review
  • Service

    Work was Completed with in the time frame I was told it would be! Everyone was super friendly and easy to talk to!

    Dealer Response

    Hello Michelle, Thank you so much for taking the time to leave us a review! I am so thrilled that you were happy with our service department's wor...


    Show Full Review

    Work was Completed with in the time frame I was told it would be! Everyone was super friendly and easy to talk to!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Michelle, Thank you so much for taking the time to leave us a review! I am so thrilled that you were happy with our service department's work and customer service. We know that customers don't look forward to having to get their vehicles serviced, but we do our best to make the experience as positive and pleasurable as possible. I appreciate your recommendation and thank you for choosing Larson Ford! Best, Rob Larson, GM


    Hide Full Review
  • Excellent service

    Excellent service from start to finish. Tim Pelicano& Ron Hank gave me a great deal.

    Dealer Response

    We are glad you chose our dealership! Thanks again for the great review of Larson Ford!


    Show Full Review

    Excellent service from start to finish. Tim Pelicano& Ron Hank gave me a great deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you chose our dealership! Thanks again for the great review of Larson Ford!


    Hide Full Review