Levittown Ford

Couldn't be any more happier with my experience at Levittown Ford! My sales associate Maya Dinkins-Rheams was a fantastic representative of the company and recommended speaking with her for your next car purchase. She was splendid to talk with, knew her stuff and was very helpful. She helped in every way possible to make my experience here the best.

I visited this dealer to purchase a new 2021 Bronco that I had a reserve for. As I sat down with the sales person I was notified that the price that I had worked up was to increase by $5,000 as per corporate policy. He also said that all dealers are doing the same thing. Surprised at this point I walked out and drove to another dealer upon which I purchased the car below the posted MSRP without the 5K mark up as stated by Levittowns sale person.

When I walked in Bob greeted me. I came in originally looking for one option, and when that didn't fit. Bob gave me different options. He was great, accomodating, and welcoming. I came in right at my buget thanks to him. I will definetly work with him in the future.

Met with Waiel for closing on a new diesel truck. He was polite, courteous, helpful and accommodating. He also saved me money on extended warranty.

So when I went to Levittown Ford to get a truck I met up with Maya Dinkins. Super nice and kind, knew exactly what she was talking about. NO BS! straight business. Within a day we made a deal on my new beautiful Ford F150. Super grateful for her. When you come to Levittown Ford, ask for Maya!

It's not bad enough that the transmission in my Focus had to be repaired over a dozen times, but they had the nerve to attempt to charge me the $100 deductible as per my Ford Extended Care warranty (which I would have gladly paid if this had been the first problem with the trans) , but then, additionally, they had the nerve to attempt to charge me sales tax on the total repair amount that Ford paid them for the repair. This was total BS and an attempted money grab, as they obviously didn't think I knew anything about NYS Sales Tax Law. When I called Ford Extended Care directly about this, I was informed the dealer was wrong and instructed to send them the invoice if the dealer would not release the car without me paying the sales tax and that they would reimburse me. I tried to talk to the service manager, but he was conveniently too busy to talk to me...this was the same guy that recently was so quick to send out emails introducing himself as the new service manager and that his door was always open if you have a problem. Eventually, after I made a big enough commotion, over the whole ordeal, the service writer, a nice enough guy, but who knew very little about Fords, got the manager to waive the deductible and the ridiculous sales tax charge on a $2000 trans repair. BUT, it only gets better... About a week, on Christmas Eve no less, I notice one of the lug nuts is missing from the R/F wheel. Checking the rest, I find that ALL the lugs on both front wheels are loose. So after tightening the loose lugs nuts, I call the service dept and get the switchboard who informs the service dept will be open until 2:00 PM. It’s now about 12:00 PM and I head over only to find, they are closed. So I go to the show room to looking for the general manager, but wound up with the sales manager, asking about possibly getting a lug nut from the make ready department, or taking one off a car on the lot. He said there were not tools there and that he could not do that, and that I'd have to wait for the following Monday, but when I then said I'd just go outside and take one off another Focus in the lot, a nice salesman who overheard the (at this time) commotion came over and said he'd look around the make ready dept and sure enough he found a lug nut for me. The sales manager took copies of all my paperwork and said the service manager would call me when the service department reopened after Christmas, but of course he never did. So, in addition to Levittown Ford being a major inconvenience with this whole transmission experience, attempting to rip me off for the sales tax on an extended warranty repair, they now have but the safety of my family in jeopardy, by leaving the front wheels loose after reinstalling the transmission. Needless to say, my 2021 Bronco will be either from Hassett or Hempstead Ford!

I rarely leave online reviews and I have never amended a previous review. My experience with Levittown Ford warrants a change of my original review. I had a negative experience that I had posted earlier. Almost immediately after posting my initial review I was contacted by the manager Charles. One thing that bothers me more than anything is when people make excuses. Charles’ candor was exceptional! He did not try to pass the buck and immediately took responsibility and wanted to rectify it. Charles and his team went above and beyond to address my issue and it was clear he took control of the situation to make sure it was addressed. To say at this point I am completely satisfied is an understatement. Everyone is entitled to make an error and the way that Charles and his team stepped up to the plate afterwards was outstanding. I commend Charles and his team for making me a loyal customer and ownership should be thrilled to have such a competent person running that department.

I have been looking for the past year for a new suv between chevy Ford and even voltswagon.even with a brother on law in the business Levittown ford beat them all I had the pleasure of dealing with Maya Dinkins .not only was she friendly but she was knowledgeable as well and found me the best deal and exactly what I wanted .she answer all my questions and even called me to make sure I was happy with the car.if your interested in buying a new car just go to Levittown ford and sak for Maya.she was not pushy and made sure everything worked to my advantage.what a pleasure doing business with her . Thankyou

I would give zero starts for customer service Go somewhere else. They advertise loaner cars. But to get one it’s always a four week wait. I don’t know 4 weeks in advance when my car will break down. They used to rent you a car and they don’t do that anymore. The customer service has changed drastically for the worse over the years. In the market for a new car. Rest assured it will not be a Ford from this dealer I have both numerous cars from this dealer but they just refuse to help anymore. I cannot be without a car. UPDATE 1/13/21 we received a call from Bill on 12/24. He personally made arrangements for us to get a loaner, and as of today our car has been repaired We were very happy about this. I just hope that this will be the case going forward I would like to think that all customers will get loaners as needed and not have to go what we went thru to get one. In the end Ford did the right thing. I will be calling soon to bring my other car for a recall, inspection,and scheduled maintenance. Fingers crossed they don’t tell me, as they have in the past.. “we don’t give loaners for that”

Very good experience with all involvement with Levittown Ford from buying/leasing to servicing my vehicle. Would recommend to anyone interested or needing assistance.