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Walker GMC

(177 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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Reviews

(177 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Well satisfied with every part of my experience, the

Well satisfied with every part of my experience, the courteous customer service, the quality of the repair, the short wait time and the affordably priced cost of the repair

Well satisfied with every part of my experience, the

Well satisfied with every part of my experience, the courteous customer service, the quality of the repair, the short wait time and the affordably priced cost of the repair

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Chad, thank you for taking the time to let us know how we did. We hope you have a great day!

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Tandy Thompson is the man!

Tandy Thompson is the man! He provided me with excellent customer service. Professional,knowledgeable with great communication skills. If you must get your vehicle serviced in Alexandria,call this dealership! Ask for TANDY! He will take care of you.Thank me later.

Tandy Thompson is the man!

Tandy Thompson is the man! He provided me with excellent customer service. Professional,knowledgeable with great communication skills. If you must get your vehicle serviced in Alexandria,call this dealership! Ask for TANDY! He will take care of you.Thank me later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Kenneth was the absolute best!

Kenneth was the absolute best! He worked hard to get us the best price. He made sure we were taken care of.

Kenneth was the absolute best!

Kenneth was the absolute best! He worked hard to get us the best price. He made sure we were taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Stacy, we're happy you found our staff to be so supportive during your experience here at Walker GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!

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Today I had the pleasure of having Allen Gorum handling

Today I had the pleasure of having Allen Gorum handling my situation. He was very prompt, courteous and professional. My vehicle was taken care of and ready to get back on the road in 2 hours. He kept me informed every step of the way. I will definitely bring my vehicle back for routine servicing. Thank you Aalen Gorum!!!

Today I had the pleasure of having Allen Gorum handling

Today I had the pleasure of having Allen Gorum handling my situation. He was very prompt, courteous and professional. My vehicle was taken care of and ready to get back on the road in 2 hours. He kept me informed every step of the way. I will definitely bring my vehicle back for routine servicing. Thank you Aalen Gorum!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank you John Slayter for providing the best customer

Thank you John Slayter for providing the best customer service and truly the best deal WITHOUT ANY hassle! You were so knowledgeable about all the vehicles and made this the car shopping experience ever. As a female—I’m always worried about being taken advantage of when I buy a new car…NOT ANYMORE!! Thank you!

Thank you John Slayter for providing the best customer

Thank you John Slayter for providing the best customer service and truly the best deal WITHOUT ANY hassle! You were so knowledgeable about all the vehicles and made this the car shopping experience ever. As a female—I’m always worried about being taken advantage of when I buy a new car…NOT ANYMORE!! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Heather, thank you for your kind review; we are happy to pass along your comments to the team here at Walker Big Lot! Feel free to reach out to us if you need anything. Have a wonderful day.

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Great people.

Great people. Great service..have bought several vehicles..will return ..Todd and Eric both were great to work with

Great people.

Great people. Great service..have bought several vehicles..will return ..Todd and Eric both were great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Larry, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

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Allen Gorum was our service rep.

Allen Gorum was our service rep..Professional and helpful. Answere all questions and I was very pleased

Allen Gorum was our service rep.

Allen Gorum was our service rep..Professional and helpful. Answere all questions and I was very pleased

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Jonathan Allen Gorum was our service manager.

Jonathan Allen Gorum was our service manager. He was very helpful in notifying us and keeping us informed about the service of our 2020 GMC Sierra. He found some issue with the truck that needed serive and he made sure we were aware and gave us suggestions. His leadership skills and customer service skills are highly rated in our opinion. We appreciate his service.

Jonathan Allen Gorum was our service manager.

Jonathan Allen Gorum was our service manager. He was very helpful in notifying us and keeping us informed about the service of our 2020 GMC Sierra. He found some issue with the truck that needed serive and he made sure we were aware and gave us suggestions. His leadership skills and customer service skills are highly rated in our opinion. We appreciate his service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Professional in every way!

Professional in every way! Excellent service from Tandy in the service department. From assistance with insurance to providing a rental car.

Professional in every way!

Professional in every way! Excellent service from Tandy in the service department. From assistance with insurance to providing a rental car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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John Slayter is a asset to Walker dealership he made sure

John Slayter is a asset to Walker dealership he made sure I was happy with my purchase he answered all of my questions

John Slayter is a asset to Walker dealership he made sure

John Slayter is a asset to Walker dealership he made sure I was happy with my purchase he answered all of my questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

Thank you John Slayter for all of your help

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