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Walker GMC

(183 reviews)

Reviews

(183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walker GMC from DealerRater.

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Walker GM

Great service and timely response to my emails for scheduling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jeremy, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Horrible service department

My experience was horrible. I trusted Adam to fix my truck and HE DID NOT! HE charged me $3300 to fix a radiator and a engine flush. I had the truck for 1 hour afterwards and it broke down. He reasoning is that he had to fix the radiator to fine out of other issues. Now I need a transmission but I have a brand new useless radiator and a bill to pay... But my truck still doesn't work and I'm messing work!!!! He was rude And I will never recommend them to anyone!!!! They get over on women by scamming them!! Shame on y'all!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tyiana, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (318) 445-6421 to discuss this further.

justgill213@gmail.com

Consultant made it hassle free letting me know what was being done before it was done with exact cost. Very helpful , nice and knowledgeable team at Walker GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Justin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I had a issue with my transmission.

I had a issue with my transmission. Spoke with Will Godfrey, new car sales and he hooked me up with Adam Kollar In the service department. I was able to drop off my truck and then Walker rented me a car from Hertz so I wouldn’t be without a vehicle. Adam kept me constantly informed on the progress of my truck and he was very professional. I’m so glad we have a service department like this one in our town. Big thank you to Adam and Will for the very fast and professional service. If you didn’t take your car to Walker, you might want to give Adam a call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My car was repaired in a timely manner and was contacted

My car was repaired in a timely manner and was contacted on a regular basis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Getting an appt.

Getting an appt. was very easy. Talked with Kayla and she was very friendly and professional.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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A bad experience.

A bad experience. I have a 2000 Buick Lesabre that needed the radio unlocked. Evidently a 1999 and earlier can be unlocked by inputting a code yourself. 2000 and later requires a dealer visit. Can't take long and can't be too expensive, right? So I made an appointment (evidently they don't do walk-ins). Got my first shock when I was quoted $150+ for them to input the code. So I delivered the vehicle to them at 8:00 on Monday morning, Aug 8, 2022. It's now 9:00 on Friday morning, Aug 12 and still not fixed. Although the dealership has an automated text message system for updates, there has been no status input all week. I've called every other day and never get any valid reasons for the delay. Typical is "we'll try to get to it this afternoon". Still trying to contact them again today. Not happy about the price or the time it is taking.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Very good customer service.

Very good customer service. Friendly atmosphere with a warmth feeling of welcome when you call or come in person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service Review

My service experience was much better than previous visits as they completed the tasks within an hour. So much better than before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jessica, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

I didn’t have an appointment but had an emergency.

I didn’t have an appointment but had an emergency. Despite the long line, I was able to be worked in and taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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