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BIG Chrysler Dodge Jeep Ram

(1,369 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,369 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Great customer service

Great sales and customer service. Found us the perfect vehicle and the salesman even stayed well past his end of day to accommodate our schedule. We needed a vehicle fast and they came through for us. We took the vehicle home that same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

No waiting, everything went fast.They are very organized.

Dealership is new.I definitely recommend to my friends. Sales person are very friendly, helpful, finance is quick. Everything went very smoothly. Very nice job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent

Tarik Qaos was a great salesman! He got me approved for my van where other places couldn't. The entire sales team is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jessica, Thank you for sharing your comments. Our team always wants to make sure that our customers find the car they need at a fair price. We appreciate your business with us and invite you to come back!

Awesome guy!

Bought vehicles from Ben Flohr for years now! You want to be treated the best? Then go see him! Hes respectful and understanding when it comes to your wants and needs. I will always buy from him and reffer my damily and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent dealer

Everyone from Bill Fennell ,my salesman to managers went above and beyond to get me in my truck and on the road. on my terms. Highly recommended. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Superior Customer Service

I came in with my brother (for moral support) and was very impressed with how we were trated. I can say this with certainty, having purchased a car with my father less than 2 months ago, that this DEALERSHIP and ALL it's staff are not only informative but also professional. NO PRESSURE with wanting to make a sale, NO TRICKS or HIDDEN FEES. Ben (our salesman), made us feel like old friends. The JEEP DEALERSHIP in Michigan City made is feel like family. I, being in the customer service industry can be somewhat critical of other service industies. I WAS NOT ABLE TO FIND ANY FAULTS. Their treatment of us was superior to any car dealership I have experienced in the area (remember, I visited quite a few with my father and now my brother). I WITHOUT any hessitation encourage anyone out there looking to buy a Jeep/Chrysler/Dodge, to stop here. You wont regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

First time dealing so far away from home

Talked to Blake initially, who was very helpful in finding us what we wanted, but had to b e out of office when we came over, so turned us over to Burke who handled the sale and was very knowledgeable and answered all the questions we had. Have already recommended them to 2 other people looking for Dodge rams.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales experience 10/30/2017

James did an outstanding job of listening to our concerns, bringing us vehicles to test drive, discussing all the options that were available, closing the deal, and demonstrating how everything works prior to taking our new DODGE RAM home. He was outstanding. Larry Fisher 815-790-2853

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase a new Dodge Ram! We thank you for your appreciation of James and we're thrilled to learn that you enjoyed your purchase experience with us. We look forward to seeing you with us again soon, just let us know how we can be of service to you!

painless

Our salesperson Wesley Engel was the best, not only was he knowledgeable but on a rainy cold October day he was also very patient. Wesley worked very hard to get us the best deal and got us in a truck we never dreamed we'd own. Very friendly and no sales pressure. He also went above and beyond by showing us all the features of our new truck after the purchase. The sales manager Charlie Pilatos was also so helpful. Great experience!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ernie, we're happy to learn that you had such a good experience with us, even on a rainy day! We'll let Wesley and Charlie know to keep up the great work. Thank you for your business; please let us know if we can be of service again!

Amazing experience!

Ben was awesome! From the time we came in he door he was extremely helpful. He was very knowledgeable and about the products he Sells!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review, James! We will be sure to pass the good word on to Ben. We appreciate your business and hope to see you again!