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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Good experience. A few kinks still need worked out.

I was impressed with the shiny newness of this dealership upon entering. Blake was very kind and respectful of my time. I ended up purchasing and am very happy with the vehicle, price and financing. Having worked in an industry where customer service, sales and privacy are all important, I see some things you should consider. It made me very uncomfortable talking about income and credit, etc. out in an open space. Expecting a customer to discuss personal business while customers are looking at vehicles just a few feet away is a big privacy issue. I had to provide my social security number out loud more than once. Also, why was the manager's office out in the open? That looks about as unprofessional as your salesmen sitting around with their phones, laptops and tablets. They don't look like they are working. P.S. Please add a changing table to your restrooms. I changed my baby's soiled diaper on your shiny new couch.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Sarah, Thank you for your feedback! We really appreciate your patronage and am glad your overall experience was good! You are right, we are working out the kinks since we moved in just days before your experience with us and were/are currently working on all of the things you were concerned about. The security of your personal information is of the utmost importance to us, and we can assure you that the lack of privacy will be a short lived flaw in our process. The sales managers desks are a temporary setting until we are cleared to build an area that is more appealing to house their desks. Lastly, the changing tables for both the men's and women's bathrooms have been ordered but haven't arrived yet. We appreciate your honesty and forwardness and will continue to strive to make everyone's experience the most positive one possible.

Great customer experience

Wes was the person who helped my wife and I get into a new vehicle. He was very well knowledgeable, and answer all of our question. I would definitely be back to buy another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Michigan City Chrysler Dodge Jeep Ram

We had a great experience at the brand new Michigan City Chrysler Dodge Jeep dealership. Ricky C did everything to earn our business now and in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic

Upon getting my daughter a car I looked into trading my truck in and Ben Flohr was second to none on making the trade an awesome experience. I've had bad experiences in the past and am totally satisfied with Bens knowledge and experience and will definitely be a return customer!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Homeowner

Walked in looking for a good used car, and walked out with one. We knew exactly what we wanted and the price we wanted to pay. We got it all, and Johnny was very helpful with it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AMAZING!!!

Ben was so helpful and wonderful! He helped me with my car purchase today that I didn't believe was even possible! He is very honest and that's what I like! I will definitely be back in the future! Ben your the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great sales experience!

We purchased our new Durango from Ben and will recommend him to everyone! Very friendly and knowledgeable, we will be back for our next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Awesome

Best ever! 2 cars in 3 years! He is willing to work with you and find the best deal. We were looking for the perfect truck. Blake was keeping an eye out for a couple months and found the truck!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Ben in sales

Ben is the man. Super honest super easy to work with. Always a pleasure to work with. Wants to build long lasting relationships for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Best deals bar none !

Bought both of my Jeeps from Blake. He put me in the vehicle I was looking for and at the best price around. I traded in a car and got a great price for it as well. Both transactions were smooth and pressure free.will defiantly purchase through Blake in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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