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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Great experience!

This dealership provided me with excellent service! Everybody I spoke to was very nice! I want to thank Charlie and Scott for making it happen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to know your experience with us was a great one. We'll be sure to let Charlie and Scott know you really appreciated their help! Come visit us again soon.

Great service

Would just like to thank Josh Fedorchak for all the help he give to me and my family for our car and loan needs!!! Since we have been going through a hard time!!! Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to recognize Josh! He was happy to help you during every step of the process. We appreciate your feedback, and we hope to serve you again in the future.

excellent service

Excellent service. Personable and down to earth. Worked hard to get every feature I asked for and more at a price point that couldn't be matched anywhere else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! It was our pleasure to make sure you were satisfied with our service. Come back anytime!

2018 5500 Ram

We’re out of state searching for a 5500 Ram truck contact Bill Fennell at BIG Chrysler Dodge Jeep Ram of Michigan City... Got a good deal, the dealership and Bill Fennell handled everything for us being out of state...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Marvin! We will be sure to thank Bill for getting you a great deal and providing you with amazing service. Let us know if there is anything else we can help you with. We hope you visit us again!

Borat

The service was excellent, and the employees were friendly and helpful. I came there to get a car, and that’s exactly what I was able to find. Quick and easy service is something you can expect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. It's great to know that our team has earned five-stars from you. It was our pleasure to serve you and ensure that you were satisfied with your purchase.

Excellent knowledgeable salesman!

Johnny was very knowledgeable and easy to work with. He understood exactly what we needed and made it happen. I will refer him to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to know that you had an excellent experience with us. Johnny was happy to share his expertise with you. We're pleased to have earned your recommendation.

Excellent Customer Service

BIG has a great selection of vehicles at very reasonable and fair prices! The staff is friendly and knowledgeable of their inventory. BIG will always be my first choice when looking to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're so glad that we are your first choice! We're happy to hear that you enjoy our inventory. Please reach out to us if we can assist you with anything else in the future.

Fantastic

Five stars, amazing customer service, got exactly want I wanted. Stephen was very kind and helpful from the moment I got there and got me exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome! We love hearing that Stephen helped you out and you got exactly what you were searching for. We look forward to serving you again soon.

Great service and prices

Had a great experience here, good service, friendly staff, especially Jamie, who was very helpful and nice. She was very quick to answer all my questions about my purchase. Would recommend highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the recommendation! It's great to know that Jamie has earned five-stars from you. Please let us know if we can help you with anything else in the future.

Great customer service and people skills

Me and my wife worked closely with Joey. He made sure to take the time to explain all our options so we could be happy with the purchase we make. He was completely honest with us from the start and continued to check up on us after the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We're so glad that you and your wife enjoyed working with Joey. He was happy to listen to your needs and find you the right vehicle. Please let us know if we can help with anything else.