Reviews
BUYER BEWARE: Do not purchase any additional services from REGGIE in the Finance Department. Reggie did a good job processing paperwork on the purchase of the vehicle. I mentioned to him that I would like to have another key since my vehicle only had one. He said that if I give him $200 I could key all the keys anytime I wanted. Actually, He sold me a Key Replacement Contract that has a $450 limit on the key. The key for my vehicle was $700. The dealership wanted me to pay the additional $250. This is a very deceptive business practice. Either REGGIE didn't know about the limit or he lied to me. Either way, If this the way this dealership conducts business please reconsider dealing with them.
BUYER BEWARE: Do not purchase any additional services from REGGIE in the Finance Department. Reggie did a good job processing paperwork on the purchase of the vehicle. I mentioned to him that I would like to have another key since my vehicle only had one. He said that if I give him $200 I could key all the keys anytime I wanted. Actually, He sold me a Key Replacement Contract that has a $450 limit on the key. The key for my vehicle was $700. The dealership wanted me to pay the additional $250. This is a very deceptive business practice. Either REGGIE didn't know about the limit or he lied to me. Either way, If this the way this dealership conducts business please reconsider dealing with them.
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- Overall experience
- 5.0
- Does not recommend this dealer
- Shopped for a used car
Just could not come to an agreement on price for truck, believe that they could have met my price if they had wanted to...
Just could not come to an agreement on price for truck, believe that they could have met my price if they had wanted to...
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I've bought 2 new cars in 2 yrs from Lumberton Kia. We used the same salesman because he is amazing. All personnel was friendly and helpful. Every detail of the sale was explained in a way I understood. Every question I had was answered promptly. I was treated like family here. When I go in for servicing the know my name and offer free shuttle service. The waiting area feels like I'm at home. Great coffee awaits everyone too. No better place to buy a car from!
I've bought 2 new cars in 2 yrs from Lumberton Kia. We used the same salesman because he is amazing. All personnel was friendly and helpful. Every detail of the sale was explained in a way I understood. Every question I had was answered promptly. I was treated like family here. When I go in for servicing the know my name and offer free shuttle service. The waiting area feels like I'm at home. Great coffee awaits everyone too. No better place to buy a car from!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The internet lady, Amber, was extremely helpful. When I am ready to trade, I will definitely call Lumberton Kia. Excellent and not pushy.
The internet lady, Amber, was extremely helpful. When I am ready to trade, I will definitely call Lumberton Kia. Excellent and not pushy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I purchases 2 vehicles in 1 single day both my kids needed vehicles. I purchased a 2023 Ford Explorer and a 2023 Acura Integra in September of 2024. I was promised a 2nd key for the Ford which I never got and I've since had to purchase a brand new battery for the Acura and now they claim it needs a tune up for $450.00 and that's after charging $150.00 for a diagnosis.. This place is a joke.. Magic was my salesman.. Do not trust this place or this salesman. When you call and ask for a General Manager he will not even come to the phone.
I purchases 2 vehicles in 1 single day both my kids needed vehicles. I purchased a 2023 Ford Explorer and a 2023 Acura Integra in September of 2024. I was promised a 2nd key for the Ford which I never got and I've since had to purchase a brand new battery for the Acura and now they claim it needs a tune up for $450.00 and that's after charging $150.00 for a diagnosis.. This place is a joke.. Magic was my salesman.. Do not trust this place or this salesman. When you call and ask for a General Manager he will not even come to the phone.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service!! Very friendly!! Love the car!!! First time driving a Kia , very nice!! Thank you Julie!!!
Excellent service!! Very friendly!! Love the car!!! First time driving a Kia , very nice!! Thank you Julie!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer service is very friendly and they make sure if there is an issue that it is taken care of immediately
Customer service is very friendly and they make sure if there is an issue that it is taken care of immediately
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly staff and they always take good care of my car. Their staff is very knowledgeable
Friendly staff and they always take good care of my car. Their staff is very knowledgeable
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Brandy done a great job selling my car to me.She even delivered it to my house so I didn't have to pickup the next day.
Brandy done a great job selling my car to me.She even delivered it to my house so I didn't have to pickup the next day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Im soooo excited I purchased a 2025 Kia K5 GT line Thanks To Elston !!!! He worked with me And got me in the car I been wanting!!!!! 10/10 Recommend this salesman!!!!!
Im soooo excited I purchased a 2025 Kia K5 GT line Thanks To Elston !!!! He worked with me And got me in the car I been wanting!!!!! 10/10 Recommend this salesman!!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car