Luther Bloomington Hyundai

Ak made the process so easy, and he was super down to earth. Being a single woman made me very nervous to look at cars, because I've heard how the process is and how pushy salespeople can be. AK was the total opposite. He brought the car I was interested in to my job so I can do a test run, answered my million questions and repeated himself when I asked the same thing over and over again. He was able to match another price I got for the financing, with the color and style I wanted. Luke was also wonderfully blunt and patient with my questions. Everything was clear, easy, and I never felt pressured by the process. They even delivered my car to my house!

Indescribably poor service. Hyundai Tucson was taken in for Service almost 11 months ago and nothing has been done with the vehicle. The engine was burning excessive amounts of oil which was causing the catalytic converter to be clogged. Quoted $7000 in repairs and said the car was unsafe to drive due to a driveshaft issue. The engine was under warranty and they refused to replace. No calls returned, several visits to the dealership and brushed aside saying I would be called the following day with no follow up. They did provide a loaner which they are now demanding be returned with absolutely no resolution to the original service repairs that were needed. I would never buy a vehicle from the dealership or trust their service department.

Bought a 2020 chevy trax almost a month ago- we love it! the customer service was awesome too- our salesman nate drobnik was very friendly and helpful through the whole process, and the finance team was friendly and answered all our questions. Would definitely do business again in the future.

I bought a CPO and was paying cash. My salesman, Jack, was responsive, very accommodating, and a genuinely likable person. He even took time to exchange a few texts with me while he was off. The upsell of the service contract at the time of payment was pushed way harder than I expected, which was a bit irritating. Overall, a good experience, with kudos to Jack for being super responsive.

I’m very satisfied with the deal I got. They listened to my needs and were very accommodating.

I am a 60 year-old female. I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance rep. Purchase went as expected - Josh was kind and Luke was the typical slick finance guy who made a big deal about getting me all the service agreements I wanted and still coming in under my dollar limit by $15. We signed the paperwork and I returned the following Monday morning to pick up my vehicle. The pick-up was uneventful. Later that same day, Luke called me, said there was an error on the paperwork, that I needed to come back with a check for $500 and sign a revised purchase agreement. I said I wasn't going to do that because that would take the price over my dollar limit. He said the only option was for me to pay it OR have some part of my service agreement removed. Either way, I would need to come in and sign a new purchase agreement immediately. Now, in hindsight, I should have refused and gone on my way. After all, I had my vehicle and a signed purchase agreement. Luke, however, was not offering an out - either I pay the $500 or he would have to revise the paperwork to remove the tire service portion and if I hadn't signed the revised agreement, it would appear the sale wasn't final. I didn't know what the repercussions would be if I didn't, so I drove back to the dealership. After making it clear that I felt taken advantage of and was unhappy, I had them remove the service for the tires and I left. Coincidentally, on my way home, I received a call from Alex Irlin, the General Manager, to ask about my purchase experience. I explained what happened. He understood, said he'd look into it and would get back to me. He never called back, even after I left him two additional voicemails. I also tried Josh, who until this point had been very responsive but now didn't return my calls. I took advantage of the multiple text and email requests asking for reviews to state my disappointment and still no response. I believe Luke and everyone at Luther Bloomington Hyundai missed a very simple opportunity and got away with taking advantage of a female buyer. What is $500 to a large car dealership? They could have easily eaten that amount, allowed me to keep my tire service package and I would have gone away happy and with the intent of being a repeat customer. Instead, months later, I still feel like 3 male employees of this dealership aren't a bit concerned about poor treatment of female buyers. I truly don't believe they would have handled this the same if I was a man. Ladies, be careful if you intend to purchase a vehicle at Luther Bloomington Hyundai. I will continue to share this experience at every opportunity.

Will not be purchasing or working with any Luther dealerships in the future. From finance department to sales to actual delivery of the vehicle i could not have had a worse experience.

Great team and overall service. No high pressure tactics and a knowledgeable team. Highly recommend stopping by! Andrew D., who was only 3 weeks in the job helped us and was amazing. Speaks highly of how they train in new staff and overall hiring decsions!

Great customer service while meeting the customer needs in a vehicle. Nate did his best to make me feel respected and addressed my questions with a polite manner. I am a very happy new car owner. Thanks to the staff for great service!

Have purchased several vehicles from this dealership. Tracy was great to work with and was very knowledgeable about everything.