Long Hyundai

Recently went to Long Hyundai to get regular service on my present Hyundai Palisade calligraphy and checked into the sales department to see about possibly upgrading to the latest. Chris Hanson was our sales person that we met and he proceeded to take care of our ever need. After looking at the numbers and checking out the car he had specially delivered for us to look at. We decided to move forward and purchase a new Palisade calligraphy. Chris was very knowledgeable on the model vehicles we were working with and took care of us completely. They financial office there was also excellent, and the closing went very smoothly and they answered all of her questions and explained the process completely. I have used Long Hyundai service department for my regular check ups for the past two years and have been very pleased with everyone associated with the service department. I would highly recommend any of my acquaintances or people just generally looking for a good dealership to contact Long Hyundai of Chattanooga.

I had to get a new to me vehicle. My son went with me and we went to 3 dealerships before going to Long Hyundai. I was met by Cecil Toney. He didn’t do what the others had done. No ‘I can get you in a car’ or ‘You’d like this’ not listening to what I needed or could do. I’m a widow with one income. I have limitations on what I can afford. Cecil’s question was ‘What can you do and what are you looking for?’ Not only did he find what I needed but they got me a lower rate than I had been approved for before I got there. He got me in a 2017 Ford Escape within the miles I was looking for and price I could afford. So grateful for him! This was on Wednesday. Within a few days, Friday evening, I noticed a popping sound and took it to Mavis on Saturday for an inspection (they do it for free). He said the right front strut had cracked. I called Cedric. He said he’ll talk to the used car manager Ray and he’d call me back on Monday. On Monday when I got to work the check engine light came on. I took a picture and sent it to Cedric. He called and asked me to have the car at the service center by 4:30. I took the car up there. They got me a rental car through Enterprise and paid for it. When Mark the advisor from the service center called me on Wednesday or Thursday (I don’t remember) he said Keith the service manager said he wasn’t comfortable just changing the right strut. They replaced both front struts. The check engine light was from a hose that had disconnected. They called me Friday to come pick up my car. I bought this car ‘As Is’. They didn’t have to do anything for me. They ALL went above and beyond for me! I told them that God always takes care of me and I’m so grateful that I was sent to them. You cannot find any better people than these that I’ve named. Cedric said he’d take care of me and was true to his word. Cedric, Mark, Ray and Keith… thank you from the bottom of my heart. God bless you all ❤️ P. S. I’d add a picture of my Ruby Red Ford Escape but I don’t know how.

Terrible, terrible follow-up. No idea how you sell a car. Good luck going forward.

I went into the dealership just to look, since I was driving a 19-year-old truck at the time. That's when I met Jeffery Bell and he introduced me to the 2026 Tucson. Between his easy manner and honest answers to my questions, I am now a happy Hyundai owner. I have to admit it was one of the less stressful buying experiences I have ever had. Jeffery and the finance managers were very easy to deal with, which is the reason was so seamless.

When I first got to your dealership, I was sort of skeptical of dealing with your sales force. After all, I was there only to look at what you had and was thinking on buying another car from someone else. But then I met Matt Gohman. He took his time and showed me the model I was interested, and showed me all of the gee-wiz gadgets the car had. He was very personable and explained everything very thoroughly. You could tell he loved doing what he was doing, and I felt as if I was talking to a friend and not to a salesman! In the end he found the car and color I wanted and I ended up buying my car from him! All sales personnel should be like him!

We had a great trade-in experience with Blake Parker. He could not do enough to make this deal smooth and easy. The whole group at Long Hyundai are very nice!

I bought a second car with Jamie Pierce at Long Hyundai. Great experience again. Great deal o a great car. Kona for our son. Best deal ever.

Had a really good trade experience with Chad. Traded my 2015 Cadillac SRX in on a 2022 Cadillac CT4. Pretty smooth process. Chad was very helpful and patient. Very happy with this experience

The worst dealership experience ever, sold my car to someone else while I was buying it, saving the car I was purchasing to a friend of theirs, just bad business period.

Matt was very accommodating and tried get us taken care of in a timely manner. He also stayed late to get the deal finalized