Long Hyundai

We own a 2022 Palisade that we purchased from this dealership. We received an offer from Hyundai offering $22,860++ above market reimbursement allowance; $6,800+ more for our Palisade; an additional $3,000+ or $0 Down ^ and a guarantee that the new Hyundai of our choice would be available for less than our Palisade's current monthly payment We had received these promotions before but this one was more intriguing due to the $22,860 reimbursement allowance. We decided to inquire. Laland Willford met us as we pulled up. We explained about the letter we received. He asked what we interested in and we told him a Palisade. He showed us the 2026 Sante Fe followed by a 2026 Palisade. We loved the Palisade. We went to discuss the numbers and that's when the ultimate confusion began. LeLend asked where a comfortable amount would be for a monthly payment and my husband told him that around $450 would be ok. My husband signs a paper to have the numbers run. When he returns the #'s look great and we are ready to move on. He tells us that the trade in value could have been higher but the car needed new tire and an alignment. This seemed odd to us but we were willign to move forward. He goes back to the #'s staff. He returns with a group of numbers that were double the monthly payments. The reasoning was the we owed money on the car. This should have been discovered from the very beginning. We then go out and look at a 2025 MUST GO Sante Fe which was ok. He ran those numbers and they were under $100 difference from the 2026 Palisade. When asked why - we didn't really get a clear answer. Leland says that he thinks he can get us $500 more on the trade in. Then he scratches out the $500 and puts $1,000 and my husband signs again. Leland comes back with the identical numbers he presented prior to and that the offer was only good for a few hours. What would a few hours do? When asked why - the numbers looked the same he stated that they would not let him go more than $500. He should have said that when he sat down. He also was making contact with me only. I kept telling him that he should be talking to my husband. I had to do this several times . When we asked about the discounts and perks mentioned on the form - I told him that I looked at the fine print on the back of the page. The fine print indicated basically the promotion was for the Sante Fe. We asked about the $6,800 and he stated that a customer asked him about that before and he didn't know what it was. It just so happened that a family member had just upgraded their Palisade using the promotional flyer sent to them which was positive. My husband told him that it wasn't about the money because he could come and do what he was offering on any day. He told him that he needed to go home and think about it. As we were walking out - one of the #'s people who had not a conversation with us stated: "I hate to lose you over $500". My response was it was not over $500. His statement was very offensive to us. What business owner lets a deal walk out the door over $500? A 775 credit score, stated money wasn't the issue. Our business was not wanted nor any out of box resolution. We were in the dealership. A seasoned dealer would not have let him go out the door at all. Leland admitted to us that he should not have brought us a numbers sheet prior to asking what we owe on the car. The experience was bad all around. As a side bar - I asked if my husband was eligible for the $10 Amazon card. Leland explained that you had to have bought a car. Being in public relations, marketing and customer service training - I understand what an asterisk means. There should have been a note on the front page to alert customers to see that back page for restrictions. What could have been a pleasant experience - turned out to fall short. So unfortunate but true.

I went to the dealership with my daughter to help her buy a car. The experience was good. We worked with Tony B and he was open and transparent and gave us a fair deal. When it’s time to buy my next car Tony will be on my list of dealers to talk to for sure.

Tony provided the best dealership experience I’ve experienced so far. He was very straightforward with the numbers and receptive to my counteroffers/questions as well. I will certainly consider Long Hyundai again for my car purchasing needs!

Very efficient and always ready to take care of what I need ,would recommend them

Recently went to Long Hyundai to get regular service on my present Hyundai Palisade calligraphy and checked into the sales department to see about possibly upgrading to the latest. Chris Hanson was our sales person that we met and he proceeded to take care of our ever need. After looking at the numbers and checking out the car he had specially delivered for us to look at. We decided to move forward and purchase a new Palisade calligraphy. Chris was very knowledgeable on the model vehicles we were working with and took care of us completely. They financial office there was also excellent, and the closing went very smoothly and they answered all of her questions and explained the process completely. I have used Long Hyundai service department for my regular check ups for the past two years and have been very pleased with everyone associated with the service department. I would highly recommend any of my acquaintances or people just generally looking for a good dealership to contact Long Hyundai of Chattanooga.

I had to get a new to me vehicle. My son went with me and we went to 3 dealerships before going to Long Hyundai. I was met by Cecil Toney. He didn’t do what the others had done. No ‘I can get you in a car’ or ‘You’d like this’ not listening to what I needed or could do. I’m a widow with one income. I have limitations on what I can afford. Cecil’s question was ‘What can you do and what are you looking for?’ Not only did he find what I needed but they got me a lower rate than I had been approved for before I got there. He got me in a 2017 Ford Escape within the miles I was looking for and price I could afford. So grateful for him! This was on Wednesday. Within a few days, Friday evening, I noticed a popping sound and took it to Mavis on Saturday for an inspection (they do it for free). He said the right front strut had cracked. I called Cedric. He said he’ll talk to the used car manager Ray and he’d call me back on Monday. On Monday when I got to work the check engine light came on. I took a picture and sent it to Cedric. He called and asked me to have the car at the service center by 4:30. I took the car up there. They got me a rental car through Enterprise and paid for it. When Mark the advisor from the service center called me on Wednesday or Thursday (I don’t remember) he said Keith the service manager said he wasn’t comfortable just changing the right strut. They replaced both front struts. The check engine light was from a hose that had disconnected. They called me Friday to come pick up my car. I bought this car ‘As Is’. They didn’t have to do anything for me. They ALL went above and beyond for me! I told them that God always takes care of me and I’m so grateful that I was sent to them. You cannot find any better people than these that I’ve named. Cedric said he’d take care of me and was true to his word. Cedric, Mark, Ray and Keith… thank you from the bottom of my heart. God bless you all ❤️ P. S. I’d add a picture of my Ruby Red Ford Escape but I don’t know how.

Terrible, terrible follow-up. No idea how you sell a car. Good luck going forward.

I went into the dealership just to look, since I was driving a 19-year-old truck at the time. That's when I met Jeffery Bell and he introduced me to the 2026 Tucson. Between his easy manner and honest answers to my questions, I am now a happy Hyundai owner. I have to admit it was one of the less stressful buying experiences I have ever had. Jeffery and the finance managers were very easy to deal with, which is the reason was so seamless.

When I first got to your dealership, I was sort of skeptical of dealing with your sales force. After all, I was there only to look at what you had and was thinking on buying another car from someone else. But then I met Matt Gohman. He took his time and showed me the model I was interested, and showed me all of the gee-wiz gadgets the car had. He was very personable and explained everything very thoroughly. You could tell he loved doing what he was doing, and I felt as if I was talking to a friend and not to a salesman! In the end he found the car and color I wanted and I ended up buying my car from him! All sales personnel should be like him!

We had a great trade-in experience with Blake Parker. He could not do enough to make this deal smooth and easy. The whole group at Long Hyundai are very nice!