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Baxter Ford Papillion

(315 reviews)
Visit Baxter Ford Papillion
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
New (877) 365-9454 (877) 365-9454
Used (877) 535-4300 (877) 535-4300

Inventory

See all 394 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2020.
Baxter Ford Papillion located in Omaha NE is your source for Ford cars trucks vans and SUVs. At our dealership you?ll find a wide assortment of automotive products and services including certified pre-owned cars and new Ford vehicles. We encourage you to browse our inventory online and to visit our showroom and see our financing options. Call us to schedule a test drive in one of our many Ford vehicles today!
Drive.

Service center

Phone number (866) 901-2781

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

(315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Baxter Ford Papillion from DealerRater.

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Set up a test drive, car was ready and running for us.

Set up a test drive, car was ready and running for us. They let us drive it by ourselves. We were gone for about 45 minutes, no problem. Salesman answered all our questions , no pressure. Go visit for yourself, we had a great experience.

Set up a test drive, car was ready and running for us.

Set up a test drive, car was ready and running for us. They let us drive it by ourselves. We were gone for about 45 minutes, no problem. Salesman answered all our questions , no pressure. Go visit for yourself, we had a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Rickey Menicucci General Manager

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After 2 previous purchases, and 18 months of shopping for

After 2 previous purchases, and 18 months of shopping for a Bronco, I returned to Baxter Pap. Mistake. All salesmen are now "sales managers". My 24 year old sales manager told me "Ford doesn't offer Employee Pricing on the Big Bend. Oh, really? Even the finance "managers" I've worked with before, had better things to do during my 3 visits. The GM never replied to my emails. (so don't ask me to write you again here) My anger is gone, and now I'm just disappointed. But things turned out great. After several emails and a couple phone calls over a 5 hour period, I bought a new 2025 Bronco Big Bend (WITH EMP PRICING) from another dealer in Blair. There, I got the treatment I should have gotten from Baxter Pap. And, saved over $4,000, to boot! Thanks, Blair!

After 2 previous purchases, and 18 months of shopping for

After 2 previous purchases, and 18 months of shopping for a Bronco, I returned to Baxter Pap. Mistake. All salesmen are now "sales managers". My 24 year old sales manager told me "Ford doesn't offer Employee Pricing on the Big Bend. Oh, really? Even the finance "managers" I've worked with before, had better things to do during my 3 visits. The GM never replied to my emails. (so don't ask me to write you again here) My anger is gone, and now I'm just disappointed. But things turned out great. After several emails and a couple phone calls over a 5 hour period, I bought a new 2025 Bronco Big Bend (WITH EMP PRICING) from another dealer in Blair. There, I got the treatment I should have gotten from Baxter Pap. And, saved over $4,000, to boot! Thanks, Blair!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Purchased a new 150 no rush or pressure a great place to

Purchased a new 150 no rush or pressure a great place to buy a car

Purchased a new 150 no rush or pressure a great place to

Purchased a new 150 no rush or pressure a great place to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ken, we really appreciate your feedback! Rickey Menicucci General Manager

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Sales and Finance department were the most friendly and

Sales and Finance department were the most friendly and helpful I have ever dealt with. I will definitely go back for my next vehicle and they have my recommendation to anyone looking to make auto purchase.

Sales and Finance department were the most friendly and

Sales and Finance department were the most friendly and helpful I have ever dealt with. I will definitely go back for my next vehicle and they have my recommendation to anyone looking to make auto purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Myrle Cunningham, we're glad you had such a wonderful experience with us! Rickey Menicucci General Manager

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Vinny/Vincent was absolutely wonderful helping my young

Vinny/Vincent was absolutely wonderful helping my young son at 20 purchasing a vehicle on his own. I couldn't be more grateful! Thank you Vincent! 5 stars all around!

Vinny/Vincent was absolutely wonderful helping my young

Vinny/Vincent was absolutely wonderful helping my young son at 20 purchasing a vehicle on his own. I couldn't be more grateful! Thank you Vincent! 5 stars all around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello there Robyn, thank you for taking the time to let us know how we did and for giving us a 5-star rating. We certainly do appreciate it! I am pleased to hear that Vincent was able to take such good care of your son during his visit here and made it an enjoyable car buying experience. If either of you ever need anything else, please do not hesitate to reach out and we would be happy to assist. Take care and have a great rest of your day. Thank you again! -Rickey Menicucci, General Manager

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One of the smoothest vehicle transactions I have ever

One of the smoothest vehicle transactions I have ever been part of! Mason, Ben, and Ben were top notch!!

One of the smoothest vehicle transactions I have ever

One of the smoothest vehicle transactions I have ever been part of! Mason, Ben, and Ben were top notch!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Baxter Ford Papillion. We're happy we could meet your expectations! Rickey Menicucci General Manager

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My daughter and I decided to continue looking for her

My daughter and I decided to continue looking for her first car. We chose Baxter Ford Papillion and we were greeted by Lexi. Lexi listened patiently, understood our needs and produced several great options that were perfect for my daughter. Lexi and her team had my daughter in her first new car in no time, on the coldest day of the year to date. Lexi went above and beyond to find the best fit and the lowest price, and made sure my daughter had a great experience and happy with her new first car. Thank you Lexi for your friendly caring and professional service. I'm sure I'll be back for future needs.

My daughter and I decided to continue looking for her

My daughter and I decided to continue looking for her first car. We chose Baxter Ford Papillion and we were greeted by Lexi. Lexi listened patiently, understood our needs and produced several great options that were perfect for my daughter. Lexi and her team had my daughter in her first new car in no time, on the coldest day of the year to date. Lexi went above and beyond to find the best fit and the lowest price, and made sure my daughter had a great experience and happy with her new first car. Thank you Lexi for your friendly caring and professional service. I'm sure I'll be back for future needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Baxter Ford Papillion! Rickey Menicucci General Manager

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Had a very professional positive experience.

Had a very professional positive experience. Christian was very helpful. I would definitely do business here again.

Had a very professional positive experience.

Had a very professional positive experience. Christian was very helpful. I would definitely do business here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kevin, thank you for the high star rating! Rickey Menicucci General Manager

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Most amazing experience to date Mitch and Christian were

Most amazing experience to date Mitch and Christian were top notch. Treated us like family. Christian for a young guy was very professional and knowledgeable about the vehicle we purchased. Christian and Mitch both explain everything very well and answered all of our questions with a professional response. This was my second vehicle in two years that I had purchased from Baxter Ford with Mitch at the wheel. My wife and I are so pleased that we did not have to sit there an haggle for 4 hours to get a fair deal it was offered right up front and beat my expectations from the start. Thank you very much Baxter Ford Mitch and Christian. I hope to see them again in 5-7 years when I buy my next vehicle.

Most amazing experience to date Mitch and Christian were

Most amazing experience to date Mitch and Christian were top notch. Treated us like family. Christian for a young guy was very professional and knowledgeable about the vehicle we purchased. Christian and Mitch both explain everything very well and answered all of our questions with a professional response. This was my second vehicle in two years that I had purchased from Baxter Ford with Mitch at the wheel. My wife and I are so pleased that we did not have to sit there an haggle for 4 hours to get a fair deal it was offered right up front and beat my expectations from the start. Thank you very much Baxter Ford Mitch and Christian. I hope to see them again in 5-7 years when I buy my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Baxter Ford Papillion. We're happy we could meet your expectations! Rickey Menicucci General Manager

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Working with JT, Ben and Matthew while shopping for a new

Working with JT, Ben and Matthew while shopping for a new Bronco was awesome! Friendly, no pressure, informative, the Baxter Ford staff was awesome! They went out of there ways to find me the options I wanted and finally the Bronco I bought! It was a pain-free and best experience when purchasing a vehicle that I’ve ever had! Thanks guys!

Working with JT, Ben and Matthew while shopping for a new

Working with JT, Ben and Matthew while shopping for a new Bronco was awesome! Friendly, no pressure, informative, the Baxter Ford staff was awesome! They went out of there ways to find me the options I wanted and finally the Bronco I bought! It was a pain-free and best experience when purchasing a vehicle that I’ve ever had! Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Scott W., we are very happy to have provided you with such a positive experience! Rickey Menicucci General Manager

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