My wife and I just walked out of Teddy VW steaming mad. We worked wit the salesperson who was quite pleasant, agreed on a price, wrote a check and signed... a contract and then the sales manager came back and told his he made a mistake and tried to get us to fork over more money. When we stood firm the salesperson came back and said that the manager would honor the price that he had agreed to. Then we we went to complete the paperwork the sales manager had added an additional amount to the signed contract and claimed we had agreed to it. We tore up our check and will never return. (BTW, we had a far different experience when we purchased a car there several years ago)
A very bad company. Do not trust them. They took my daughter's deposit and then sold the car that she was going to buy. They do not appear to be reputable.
I wanted a blue Golf R. Went to 3 other dealers before going to Teddy. Saw on line that Teddy had the car but it was sold just before I got there. Keith... found another car from dealer up state and had for me in five days. I paid a fair price for the car. Keith took the time to show me the features of the car, set up the radio and phone. The other dealers I went to seemed indifferent to selling me a car,but Teddy really valued my businesses. Keith also gave my young son a Teddy Volkswagen teddy bear making the day special for both of us.
Michael Recentes was our sales rep. He truly went above and beyond what was expected to deliver our chosen car. His price was very competitive compared... to many other VW dealers through out New York City and Long Island. He was very patient, professional and thorough, explaining all different options. He was also very punctual and efficient with delivering the car. If you are looking for a VW in Tristate area, Michael is the sales rep to contact! We contacted so many different dealers and no one came close to Michael Recentes' friendliness, professionalism and price. So we drove all the way from Long Island to the Bronx to lease the car from him.
I tried to buy my daughter a car from Teddy Volkswagen and it was the worse experience ever!! They tried the bate and switch .
TEDDY VW strikes again. I genuinely wish I never leased a second car from this place. It is SERIOUSLY lacking in customer service. I bring my car in for... 2 replacement tires and an ECU update at 9AM this morning. Simple enough right? WRONG! Received a call at 11:21 am that they will follow up with me before the end of the day to pick up my vehicle. It is now 7pm. I call the service department which is now closed and now i have to wait until tomorrow to have the leased car returned to me. 24 hours for a tire change? No follow up! Really?! The car is drive-able mind you...No flats. YES REALLY. And this is not the first time I've had issues with the service department. over the past 5 and a half years. Truly CAN NOT WAIT for this lease to be over. A lil' communication is key. And please save the "The experience that you have described is certainly not indicative of the high quality customer service that we strive for and pride ourselves on..." I've been a customer for more than 5 years and its always been crap service except when I leased the car. #terribleservicedepartment #5yearsexperience #alwaysbadservice
We understand your concerns, and hope to have an opportunity to make this right moving forward so that the experience you are describing does not happ...en again. Please contact Steve Cohen at 718-515-1378 at your earliest convenience so we can reach a solution on these matters together. We hope to hear from you soon.
Thank you Thaddeus Lawrence, you have made it easy for me....it was such exciting experience getting MY third car through your assistance
I appreciate the work of Thaddeus Lawrence,he actually assist in to acquire my choice of car within my budget...and he made the whole process was easy
It was my third car,and this time it is at Teddyvw,...it is the best so far and I will say ,they made buying a car so easy
Horrible experience I got into a shoving battle with 30 car salesman because they didn't want to give me my information back. Then locked into the office... as if I was going to be jumped by them. Go figure to think such things can happen in a car dealership.
Thank you for providing us with this feedback. Your comments will be shared with our team. If you wish to discuss this in greater depth I encourage yo...u to contact us as soon as possible. Best, The Teddy Volkswagen Team