Teddy Volkswagen

I left my 2021 Atlas Cross Sport at Teddy Volkswagen on March 12, 2026 for a dashboard warning showing the emergency call system was not working (a safety feature). I was told diagnostics would take 24–48 hours. After multiple follow-up calls and no returned messages, I eventually learned a part had been ordered and a Volkswagen Technical Assistance case opened. I picked up my vehicle on March 14 and was told I would be contacted when the part arrived. I have still received no update and no repair timeline, and the safety system remains unresolved. Communication from the service department was extremely poor. If a dealership keeps a customer’s only vehicle for diagnostics, they should at minimum provide updates and follow through. I am currently working with Volkswagen Customer Care to resolve this issue.

Yassiel and the entire staff at Teddy Volkswagen were incredibly helpful. They made leasing our Volkswagen a simple process. Julio and his crew were a cut above the rest of the Volkswagen dealerships I had previously dealt with, and they went above and beyond the call of duty to lease my car. I highly recommend leasing or buying a car from Teddy Volkswagen.

The workers are nice but that’s about it after my experience with 2 Vw It’s all about making money off anything and getting you to apply for sunbit financing .. you’re better off finding an independent mechanic you trust ..they don’t share information which forces you to pay for diagnostic services each time .. just a money pit

If you care about your car, you have never had service done at this location. After leaving this location, we got a big bill and took our car elsewhere because of the attitude and disrespect we encountered at the Teddy Volkswagen Bronx. The service advisers are so incompetent and rude that you wouldn’t want to leave your vehicle there. The new Service manager, Michael, is as inept as his crew. Go to Manhattan or Brooklyn!

Red flags everywhere. This is why people buy from CarMax. Fees: They advertise as a no fee dealer, which is completely inaccurate. I was informed over the phone of a $175 dealer. I saw negative reviews about hidden Lojack fees, which I asked about. The "manager" acted like he didn't know what Lojack was, and said there would be no such thing. I then get the price quote and it had the $175 dealer doc fee, a $1,495 Lojack fee, and $513 in other fees. I asked for an explanation on the latter two fees and never got a response. Vehicle Condition: The online photo was manipulated to make damage far less visible. I asked twice if there was any cosmetic damage I should know about, and was told no. Not until asking a 3rd time was I informed that the passenger side had been side swiped and never repaired. The door needs sheet metal work and the paint will be significant enough to require blending across the side panels. Comparing the iphone photo of the damage to the website photo, the photo editing is apparent. They then stopped answering my questions when asking about the damage. Communication: Very poor. Lack of follow up and lack of enthusiasm for the customer and the business. When a buyer has to force communication to discuss a vehicle, your dealership culture is broken. Overall: Classic dealership behavior that has plagued the industry for years. No hustle. No integrity displayed in any interaction.

I was initially drawn to this dealership because of the advertised no dealer fees and competitive pricing. It seemed like a straightforward, no-nonsense buying process, which was important to us as we were ready to purchase the vehicle that day. We anticipated the transition would be seamless—we had financing in place, insurance ready, and clear communication about our timing. However, when we went to confirm a time to go in and close the deal, we were told the car wasn’t even on-site. It was at a separate preparation location that’s closed on Saturdays and Sundays, which seemed odd given that weekends—especially a holiday weekend—are typically the busiest time for car shopping. Additionally, we encountered an unexpected LoJack add-on. We were told it was already installed and couldn’t be removed, despite never requesting it. While the dealership claims “no dealer fees,” this felt like a hidden fee in disguise. We were even willing to accept a car that wasn’t our first color choice because of the simplicity and transparency we expected—only to feel like we were being upsold and inconvenienced throughout the process. We also felt like there was little effort made to make things easier for us, even though we were serious buyers ready to complete the transaction that day. Instead, it felt like we were going out of our way to make things happen—with little accommodation in return. Overall, it was a disappointing experience. I strongly recommend future buyers ask for a full, written breakdown of all fees and add-ons before making the trip.

Had a great experience working with Doug on a new 2025 Taos. I called the dealership earlier in the morning, was able to tell them what I was looking for and the kind of model I wanted, and they were competitive in earning my business. Would recommend visiting them again.

My day started with an appointment for inspection and 30,000 mileage service. Joel Ochoa always greets you with a friendly smile and just makes your day go a lot smoother when you anticipate waiting long for service. Much to my surprise, my car was ready in less than 2 hours. When I returned, I was greeted by Kevin who convinced me to buy a 2024 Tiguan. The entire process was amazing and I am very happy with my new purchase. This is my 4th Volkswagen. The expertise and care the workers provide at Teddy's makes it worthwhile. I will continue to praise Joel for his amazing customer service, Kevin who is a great salesman and the staff at this location. Thank you!

I had an outstanding experience at Teddy Volkswagen in the Bronx. I worked with Marco Buritica, Homero, and Carlos V to get a recall on the driver’s side airbag fixed, and their service was nothing short of exceptional. Each of them was exceedingly helpful, attentive, and patient, making the entire process smooth and stress-free. Their professionalism and dedication to customer satisfaction truly stood out. From the moment I arrived, they took the time to explain everything clearly, ensured I was comfortable, and kept me informed throughout the process. Additionally, I had a concern about a rear light issue, and one of the service workers went above and beyond the call of duty to assist me. Not only did they take the time to diagnose the problem, but they also provided clear explanations and potential solutions without any pressure. It’s rare to find such genuine care and dedication in a service department, and I was truly impressed by their willingness to go the extra mile. Whether it was answering my questions thoroughly or ensuring my vehicle was in the best possible condition before I left, the entire team exceeded my expectations. What impressed me even more was the efficiency of the service—I was in and out in under an hour! Many dealerships take hours, if not the entire day, to complete recall-related repairs, but Teddy Volkswagen’s service team worked with precision and urgency without compromising quality. It was clear that they respect their customers’ time and strive to provide a seamless, hassle-free experience. I highly recommend the service department at Teddy Volkswagen to anyone in need of vehicle maintenance or repairs. The combination of professionalism, expertise, and top-tier customer service makes this dealership stand out. Whether you're going in for a recall, routine maintenance, or a general concern about your vehicle, you can trust that you’ll be treated with the utmost care and efficiency. Five stars all the way! ⭐⭐⭐⭐⭐

I had a good experience, I did a buy back of my car lease,Doug and the team went above and beyond to make sure it all happened.I was really impressed with the professionalism that was shown. Thank you guys! And I’ll always be a loyal customer.