Reviews
Write a reviewExcellent experience
My sales rep Jerry was awesome! He was so efficient, helpful and friendly. Ray the sales manger was also great. Ann was also a delight to talk to. The whole experience and Newport Motors was excellent. I will defiantly recommended this place to my friends and family. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great staff!
Great friendly staff with no pressure. Will absolutely go back for my next purchase! Very professional and listened to my needs with great options. Would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lack of communication hurt the experience
I have to say that Miles is awesome, Felix in service is awesome, and Ann in internet sales is awesome. However, the dealerships handling of financing and the lack of answering emails is awful. The cars we bought have been to service already, after a week, so that is unsettling. The temp plate is about to expire and still no way to register. WE had an issue with financing and offered 4 times to bring the car back until we could get the correct papers in order.... mainly so the plates don’t expire. This was ignored, emails sent, ignored. Miles helped as mich as he could, but still couldn’t get the people we needed, to contact us. Would I recommend? Not really, but I will say based on Miles, Ann and Felix the experience wasn’t a complete loss.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
New car
Johnny motoya got me smiling when i wanted to cry...i felt like VIP DURING THE PROCESS...THEY ARE THE REAL HEROS THERE....CANT GO WRONG
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good deals
Had a great experience yesterday at Newport motors! Mainly because I had good sales rep! I highly recommend Ramon! Thank you again brotha for the help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing
Jose, Susan and Ann were amazing! I had a terrible experience before coming to them. Jose literally changed my whole attitude and perspective in the first few moments of being in the car with him. Then Susan made me truly feel like she was working for me... Not the typical sales atmosphere. She fought for me on the back end to get my rates down. Finally I had the pleasure of working with Ann who was super thorough and made sure I was comfortable with everything... Great experience, Im referring everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your vehicle and welcome to the Newport Motors Family. Thank you we love hearing from you.
Amazing
Such a great experience. Went to 4 dealerships before this one. Alex greeted us and was so friendly and helpful. She got us into a car that I love and made the process quick. Thanks for being awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience with Newport Motors
5 stars! Ramon and staff was very helpful. Got the car I wanted and at a good price!(: Recommend speaking with him to get your car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, and Welcome to the Newport Motors Family. Always remember that we have great referral programs. Ann Internet director
There were some issues...
There were serious communication issues because the service secretary was out and they didn't get a temp. It was frustrating. In addition, our car smelled like cigarette smoke after being repaired. I don't think anyone smoked, just a smoker was in it and the smell lingered. I do not mean to leave a bad review. Just an okay review.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I do apologize about the wait over the phone tag . But i am happy to hear that everything was resolved for you. Ann Internet Director
Liars
The sales manager is a typical used car salesman just would tell you lies to make the deal then doesn’t follow through on his end Richard from west Newport Motors is a liar .
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Good morning Mr. McCain, I would like to apologize, for any inconvenience that this situation may have caused you. But I would like to reach out to you as to see if there is anything I can further do for you. We here are Newport Motors West strive for the Best Customer service in town, there for when I hear that my customers are not pleased I follow up. Please feel free to contact me to 702-641-8110 , So that we can speak in regards to this matter. Ann Internet Director
