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Faulkner Mazda Harrisburg

(511 reviews)
2013 state dealer award
View 2 awards
2013 state dealer award
2025 consumer dealer award

Reviews

(511 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Mazda Harrisburg from DealerRater.

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Service was fine the mechanic and service coordinator wee

Service was fine the mechanic and service coordinator wee fine. Glad my dad referred me to Faulkner Mazda when I was looking to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sean, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Faulkner Mazda Harrisburg!

Kira (spelling?

Kira (spelling?) was wonderful and clear about what to expect. Service was completed quickly and thoroughly. I never felt like they were pushing me for things I didn't need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jaclyn, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Madison Boyles was so helpful during the process of

Madison Boyles was so helpful during the process of buying my new vehicle. She was willing to text for nearly the entire sale of the car to meet my demanding schedule. She took plenty of time with me and was always available. When I arrived at the dealership to pick up the car, the entire staff were so helpful. Initially, I contacted the Faulkner Mazda dealership on the Carlisle Pike and I was passed around to 3 different salesman. They did not seem very helpful, or eager to sell a car. Madison worked with my needs and wants and got the job done very punctually. I was only without a car for 1 day thanks to her help! I would definitely recommend going to Harrisburg over mechanicsburg for first time buyers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The service department is very friendly and professional.

The service department is very friendly and professional. They are a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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As always, the service and experience was top notch!

As always, the service and experience was top notch!! Kira, was amazing! She made sure I was completely satisfied and explained everything thoroughly! I couldn?t have asked for a smoother process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Shayla, we're happy you found our staff to be so supportive during your experience here at Faulkner Mazda Harrisburg. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We arrived on a Saturday morning for an oil change on the

We arrived on a Saturday morning for an oil change on the wrong day. Penny got us in anyway. She’s the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I got my car serviced for the first time and everything

I got my car serviced for the first time and everything went smoothly and quickly. The people were friendly and the waiting area was very clean. Snacks and coffee were provided.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Chelsea, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Everything went smoothly and staff was courteous and

Everything went smoothly and staff was courteous and helpful. I was provided with all the information I needed and all questions were answered and no pressure applied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Anna, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Our salesman, Matt, was easy to work with and made sure

Our salesman, Matt, was easy to work with and made sure we were happy with our new CX-5. We continue purchasing and leasing cars from Faulkner Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Matthew, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

As always, Penny is professional and personable.

As always, Penny is professional and personable. She does an excellent job explaining the required services, which are provided efficiently. The service tech's video is also a nice touch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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