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Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

(885 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(885 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Chrysler Dodge Jeep Ram FIAT of Concord from DealerRater.

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Excellent sales team, seamless transaction.

Excellent sales team, seamless transaction. Would definitely recommend this dealership to anyone looking to but a new car. Go see Kent Davis

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Sarah and welcome to our Hendrick CDJR of Concord family!

My daughter expressed a desire to get a newer vehicle so

My daughter expressed a desire to get a newer vehicle so her Dad and I went along for our support. We met Christian Sayles and Eric Duncan during her car buying experience. We found Christian to be nice and respectful during the process and felt he worked hard to assist her. In addition to Christian we also met Eric Duncan whom we found quote comical and approachable. He provided the financial assistance for her purchase and was a delight to work with. Both of these gentlemen are knowledgeable and curious employees and assets to the Hendrick’s company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to leave Christian and Eric such a kind review, Celestine! We appreciate hearing about your experience and are so pleased to hear that we earned your trust during your time with us. Congratulations to your daughter on her new vehicle and thank you again for choosing Hendrick CDJR of Concord!

In search of a new car, I had the opportunity to meet Mr.

In search of a new car, I had the opportunity to meet Mr. Christian Sayles and Mr. Eric Duncan at the Hendrick’s dealership in Concord NC.. From the moment we met Christian was very engaging and hospitable welcoming me to the dealership and worked with me to find the car I saw online. The vehicle I saw was no longer available but to my surprise an upgraded version of the car was. He answered questions about the car and patiently worked with me getting the payment amount to what I was comfortable with. Partnering with Christian was Eric Duncan who facilitated the financial segment of my buying experience. Super friendly and down to earth, Eric made me feel like I was working with a family member and made experience equally enjoyable. Hendrick’s has a great pairing with Christian and Eric and both are true assets to the dealership and Hendrick's family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

A McCullough, thank you so much for sharing your sales experience with Christian and Eric! We are so pleased they went above and beyond for you, deserving your 5 Star Review! Congratulations on your new vehicle and thank you for choosing Hendrick CDJR of Concord!

Randy does an outstanding job.

Randy does an outstanding job. I have relied on Randy?s expertise for years and he has never sold me something I didn?t need. I highly recommend Randy Hembee at Jeep Chrysler Ram in Concord NC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mo Morton, we're happy to hear you had such a positive experience with Randy and our Service Team! We hope to be of service to you again in the future. Best wishes, Hendrick CDJR of Concord

Randy greeted me as one of the 2 Service Managers who

Randy greeted me as one of the 2 Service Managers who support diesels for a recall on my 22 Ram 1500 Ltd Diesel. He reviewed steps set expectations and kept me informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Scott, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Kent Davis is great to work with.

Kent Davis is great to work with. He is very knowledgeable and friendly. Will buy from him in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Kia and welcome to our Hendrick CDJR of Concord family!

Me atendieron r�pido sin tener una cita previa,siempre me

Me atendieron r�pido sin tener una cita previa,siempre me dan un buen servicio

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gracias Ana!

Two thumbs up for Kent, he gets the job done!

Two thumbs up for Kent, he gets the job done! He has served well and served us well! Everything he does is with honor and a smile. We have appreciated working with him. God bless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kent is an awesome part of our team here at Hendrick CDJR of Concord and we are thrilled to hear that he was able to take such great care of you, Loretta! Welcome to our Hendrick CDJR of Concord family!

Overall very happy with quick, friendly service.

Overall very happy with quick, friendly service. Took time to explain what was gonna happen with my Jeeps repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Leigh, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Great inventory on hand for immediate delivery and My

Great inventory on hand for immediate delivery and My salesperson Jeffrey Stark was excellent and a pleasure to do business with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jason, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! Welcome to the Hendrick CDJR of Concord family. Take care!