Frankfort Auto Haus

BUYER BEWARE!!!!!! We purchased a 2005 PT Cruiser with 80650 miles from Frankfort Auto Haus in September 2023. This car was supposed to be in complete working order. We drove the car for three days before it broke down completely. This dealership has refused to repair or re-purchase the vehicle to remedy the situation. They also will not contact me in any capacity for resolution. I have filed a formal complaint with the State of Illinois, and I am pursuing legal persecution. Do NOT buy from here, SCAM SCAM SCAM!!!!

Deceptive business practices. Purchased 2004 Jeep online. Asked questions about condition and was lied to by salesman Jeff. All posted photos depicted a nice Jeep. Upon receiving, Jeep was not drivable. Already spend $6K on repairs (mechanical and electrical). The Jeep is now in body shop to address hidden rust including frame (that requires a partial replacement). Body rust was beyond repair. It was more cost effective to replace the body. An additional $20K spent. The owner Kevin Lantry didn’t want to hear about all the issues…he deflected that it is all age related. Unfortunately, sometimes trusting people results in being played as a fool.

They never even contacted me back.... RIDICULOUS! Missed out on a sale 4 sure!! And I left 2 messages..

I recently purchased a 2015 Range Rover over the phone . They had it shipped quickly to my home in South Carolina . I could not be happier ! Beautiful vehicle exactly as described, I highly recommend them .

I should have heeded the warning others wrote on here, but I didn’t... I backed out before they could screw me... Kevin TIL me that the shipping was part of the price, but when Jeff sent me over the buyers agreement, there was no mention of shipping... I called them about it, they remixed, said I would have to pay for shipping... I don’t do business with scammers like this...

I just purchased my third vehicle from Frankfort Auto Haus , and highly recommend them . I am always welcomed by their staff and feel like they are my second family .

My first dealings with Jeff at Frankfort Auto Haus was very pleasant and easy going as this was an internet purchase. However, dealing with Kevin is a complete nightmare - he is rude and unprofessional and doesn't care about the warranty they sell - just take the money. I had been searching high and low for a newer Chevy dually that wasn’t beat up or had high mileage around my home and not 12+ hours away. These trucks really hold their value and don’t stay on lots for very long when one is found. I found this truck at Frankfort Auto Haus and it was 30 miles from my home. I had previously owned this type of truck (2003 Chevy Duramax 3500) and had sold this truck with over 225,000 miles on it and NEVER had any problems with it – motor, turbo, trans, or otherwise. On October 24, 2019, I purchased a 2013 Chevrolet Silverado 3500 6.6 Duramax from Jeff at Frankfort Auto Haus for around $40,000. The truck had only 52,606 miles on it. I was informed that they purchased the truck from the Chevy dealership that was across the street who took it in as a trade in and it was a one-owner. I purchased an extended “full coverage” warranty for the truck for $3,229.00 with a zero dollar ($0) deductible and was told by Jeff that it was “JUST LIKE A FACTORY’S BUMPER-TO-BUMPER WARRANTY.” I purposely purchased the best package for this truck for warranty repairs if needed. I had to return after-hours to pick up the truck due to the distance from my home (30 miles) and needing a second driver to drive home my old Duramax as I did not trade it in. As I was driving the truck home from purchase, the “check engine” light came on. The very next day, I took the truck in to get diagnosed for the check engine light it was determined that it was glow plug #2. I called the dealership and spoke to Jeff and informed him of the check engine light and informed him that it was VERY SUSPICIOUS that the light came on as I was driving the truck home just after the purchase. He offered to have their service department to look at it but I told them that I already had the diagnosis. They told me that the warranty was in effect the day that the truck was purchased and that it should be covered. I didn’t have the glow plug changed at this time. Fast forward 4 months and my truck breaks down - transmission issues. I sent it to a local dealership for repairs (per my warranty contract) to have it diagnosed. It was found to have MULTIPLE codes in the short time that I owned it: Transmission Control Module (TCM) within the transmission, glow plugs #2 and #6, the intake airflow valve motor shorted, turbo vanes stuck, and two thermostats for the heat were bad. It took forever to the Alpha Warranty representative to look at the truck and when the service department (not me) were contacted on February 14th, Alpha barely covering anything that needed repairs. So I called Frankfort Auto Haus to get in contact with someone to get some help with the warranty and explanation as to why they weren't covering anything. Matt was very concerned and helpful and tried reaching out the the warranty company to get this resolved. I called Matt at the Auto Haus again on February 17th and was informed by Kevin that Matt no longer worked there. Kevin was extremely rude, condescending and unprofessional to an unsatisfied customer who was trying to utilize a warranty sold by them. Kevin told me “well, you signed the contract.” The contract is 13 pages long – fine print. When I signed the contract, I was given the impression that it was "JUST LIKE A FACTORY WARRANTY - BUMPER TO BUMPER." In the end, Alpha Warranty covered only the throttle body and TCM for $1,290.06. I had to pay out of pocket $5,429.95 for a new turbo on a 5 year old truck with less than 60,000 miles on it. STEER CLEAR OF THIS DEALERSHIP AND THE WARRANTY IT SELLS!!

We shopped for three months,searched the internet thoroughly and found our great deal at Frankfort Auto Haus. The vehicle we purchased was advertised as being in nearly new condition which it is ! The price could not be beat and the salesperson was so polite A big thank you to the staff at Frankfort Auto haus for a fabulous car buying experience

My wife and I purchased a Cadillac Escalade and are extremely happy with the vehicle. We just took it on vacation and it preformed flawlessly.

Do your due diligence when considering a vehicle at this dealership. The vehicle was sold with an issue that would not allow it to pass state inspection. When I contacted the dealership, no assistance was offered.