CarMax Chattanooga

The people of this dealership have been fantastic every time. Not happy with corporate practices though.

Well coordinated process, no surprises. No pressure, just honest review of the vehicle, costs and what to expect when you buy from CarMax. Personable staff too.

They are willing to sell you a car but that’s just it. The car I purchased has not been cleaned and inspected as stated.

From start to finish I had a great experience. No pressure, very helpful and patient.

Alex Castro, the salesman and Alex in the business office were exceptionally kind and helpful. Alex was kind and patient in my choices with a car. I have appreciated the service I received so much that I’ve kept your Carmax tag on the front of my car as a but of free advertising.

Everyone was pleasant, knowledgeable, efficient and in little tie I completed my sale to Car Max!

Courtney was a great sales rep and I would request her again, if I were to buy or sell another vehicle, thankyou.

On the surface everything looks really good at this dealership, but when it gets to the business side of things it gets complicated and slow. Once you sign those papers everything that is good goes away and unless you speak with the right person, it doesn't turn for the good. As side from that the fumes from the cleaner they use on the interior leaves a bad taste in your mouth and makes you feel nauseous. I have been trying to get rid of it but nothing is really working. I'm going to try and change the cabin filter. Hopefully that work. Other than that I have been leaving the windows cracked for fresh air. The headaches come if I drive it too long.

I am extremely disappointed in the treatment I received at this dealership, specifically from Ben, the sales manager, at the Chattanooga store. After spending two days trying to find the right vehicle and being at the dealership from 6pm until closing, I was unexpectedly yelled at by Ben in front of the entire sales floor. My 7-year-old was with me, hungry and asking what was taking so long, which only added to the stress of the situation. The vehicle I had originally reserved had mysteriously “disappeared” and was suddenly on a truck being shipped out, so I was trying to look at other options and complete a 24-hour test drive. Despite my patience and efforts, I was met with completely unprofessional behavior. I am a repeat customer who has purchased multiple cars from this location without any issues, and I even have my salesperson’s personal number because of the positive experiences I have had in the past. That makes this incident even more disappointing. No customer should ever be treated this way, especially not one who has been loyal to the dealership. This level of unprofessionalism is unacceptable, and I truly hope the dealership addresses this issue so other customers do not have a similar experience.

Car had multiple scratches and dents low on oil and antifreeze.. pictures looked immaculate. Definitely not worth 23,000. No call back with any bodywork done even though who would want to purchase a car over $20,000 that needed bodywork.