Reviews
Michael Southern is exceptional in service management!
Michael Southern is exceptional in service management! The experience was smooth and the diligence was Superb!
Michael Southern is exceptional in service management!
Michael Southern is exceptional in service management! The experience was smooth and the diligence was Superb!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We recently purchased a car from David at Earnhardt
We recently purchased a car from David at Earnhardt Lexus. It was a very streamlined and efficient experience. David was wonderful and made us feel like family with his personal approach and caring demeanor. He went above and beyond to answer all of our questions. We were both able to test drive the vehicle and left feeling confident in our new purchase! Thank you :)
We recently purchased a car from David at Earnhardt
We recently purchased a car from David at Earnhardt Lexus. It was a very streamlined and efficient experience. David was wonderful and made us feel like family with his personal approach and caring demeanor. He went above and beyond to answer all of our questions. We were both able to test drive the vehicle and left feeling confident in our new purchase! Thank you :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent dealership.
Excellent dealership. Friendly staff, management and layout. The classic 1990 original Lexus LS was an amazing sight to see - the car that started it all for Lexus.
Excellent dealership.
Excellent dealership. Friendly staff, management and layout. The classic 1990 original Lexus LS was an amazing sight to see - the car that started it all for Lexus.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Julian was very polite and courteous.
Julian was very polite and courteous. Vehicle service was completed in a timely manner. Highly recommend dealership.
Julian was very polite and courteous.
Julian was very polite and courteous. Vehicle service was completed in a timely manner. Highly recommend dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear about your positive experience with Julian and our service team! Timely and courteous service is what we strive for. Thanks for recommending us! Your satisfaction means a lot to us. Regards, Bull Earnhardt Owner bull@earnhardt.com
Prompt and returned my inquiry call letting me know
Prompt and returned my inquiry call letting me know status of part that was on back order
Prompt and returned my inquiry call letting me know
Prompt and returned my inquiry call letting me know status of part that was on back order
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that you had such a positive experience with our team! We're glad we could keep you informed about your part's status. Your satisfaction is our priority, and we look forward to assisting you again! Regards, Bull Earnhardt Owner bull@earnhardt.com
Julian was so helpful with my battery emergency!
Julian was so helpful with my battery emergency! I didn’t not have an appointment but he was willing to check my car and put new batteries in my key fobs. Thank you for being so patient and taking care of my 2012 Lexus!!!
Julian was so helpful with my battery emergency!
Julian was so helpful with my battery emergency! I didn’t not have an appointment but he was willing to check my car and put new batteries in my key fobs. Thank you for being so patient and taking care of my 2012 Lexus!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear Julian was able to assist you with your battery emergency! Providing excellent service is our priority, and it's wonderful to know he made your experience positive. Enjoy your 2012 Lexus, and we look forward to serving you again! Regards, Bull Earnhardt Owner bull@earnhardt.com
Julian was very professional and handled my issue
Julian was very professional and handled my issue promptly and kept me informed by phone
Julian was very professional and handled my issue
Julian was very professional and handled my issue promptly and kept me informed by phone
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your rating! We are proud of Julian for ensuring you were informed and satisfied with your experience. Don't hesitate to reach out if there's anything else we can help with! Regards, Bull Earnhardt Owner bull@earnhardt.com
I was blown away by the superb service from Earnhardt.
I was blown away by the superb service from Earnhardt. I’ve been to a few high-end dealers in the Valley and, by far, this dealer is the most welcoming and friendly. Other luxury dealerships (especially in Scottsdale) give off a snooty “I’m better than you, I could care less about you or your money” attitude, but this dealership is simply fantastic! Michael Southern, my service advisor, was friendly and knowledgeable about my IS500 and the service I needed. He even took the time to provide me with information from another Lexus I purchased elsewhere, along with it’s service recommendations. He explained everything in detail and answered all my questions. I never felt rushed or pushed into unnecessary service—I was totally at ease here. I definitely recommend this place for service and will be back when the time comes!
I was blown away by the superb service from Earnhardt.
I was blown away by the superb service from Earnhardt. I’ve been to a few high-end dealers in the Valley and, by far, this dealer is the most welcoming and friendly. Other luxury dealerships (especially in Scottsdale) give off a snooty “I’m better than you, I could care less about you or your money” attitude, but this dealership is simply fantastic! Michael Southern, my service advisor, was friendly and knowledgeable about my IS500 and the service I needed. He even took the time to provide me with information from another Lexus I purchased elsewhere, along with it’s service recommendations. He explained everything in detail and answered all my questions. I never felt rushed or pushed into unnecessary service—I was totally at ease here. I definitely recommend this place for service and will be back when the time comes!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear about your positive experience and appreciate your kind words about Michael and our team. Providing a welcoming atmosphere and exceptional service is our top priority. We look forward to seeing you again for your next visit! Regards, Bull Earnhardt Owner bull@earnhardt.com
Service by Michael Southern was exceptional.
Service by Michael Southern was exceptional. He always goes above and beyond I highly recommend.
Service by Michael Southern was exceptional.
Service by Michael Southern was exceptional. He always goes above and beyond I highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're happy to hear about your exceptional experience with Michael. Our team always strives to go above and beyond for our customers. Your recommendation means a lot to us! Regards, Bull Earnhardt Owner bull@earnhardt.com
Always professional and courteous even when they are
Always professional and courteous even when they are extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Lexus appOnly negative is that it can be very difficult to get a human on the phone when calling the main number.
Always professional and courteous even when they are
Always professional and courteous even when they are extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Lexus appOnly negative is that it can be very difficult to get a human on the phone when calling the main number.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to see that Michael and Jesse both worked hard to make sure you received the best service possible. We appreciate you sharing your concerns when calling the main number. We understand the importance of providing quality communication and we'll be sure to address this. We hope that your Lexus is treating you well and we can't wait to see you here at your next visit. Regards, Bull Earnhardt Owner bull@earnhardt.com