Skip to main content

Russell & Smith Mazda

(524 reviews)

Reviews

(524 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

My car was overheating.

My car was overheating. There was something wrong with the thermostat. My rental was ready when I arrived so I was able to go to work. It was a very organized.

My car was overheating.

My car was overheating. There was something wrong with the thermostat. My rental was ready when I arrived so I was able to go to work. It was a very organized.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Julia, thank you for your kind words and this positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Show full review

Casey Moran was fantastic in helping me find the perfect

Casey Moran was fantastic in helping me find the perfect car that fit my needs. The finance team went above and beyond to secure an excellent APR for me. The entire process was quick, easy, and completely stress-free. I couldn?t be happier with the experience!

Casey Moran was fantastic in helping me find the perfect

Casey Moran was fantastic in helping me find the perfect car that fit my needs. The finance team went above and beyond to secure an excellent APR for me. The entire process was quick, easy, and completely stress-free. I couldn?t be happier with the experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Simon, thank you for your kind review; we are happy to pass along your comments to the team here at RUSSELL & SMITH MAZDA! Please don't hesitate to reach out if there's anything additional we can do for you.

Show full review

Excellent buying experience.

Excellent buying experience. From salesperson to manager everyone was committed to me getting the car of my choice at the best possible deal successfully. I walked out with a new car that I?m pleased with.

Excellent buying experience.

Excellent buying experience. From salesperson to manager everyone was committed to me getting the car of my choice at the best possible deal successfully. I walked out with a new car that I?m pleased with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Stephen is the best advisor to work with even before I

Stephen is the best advisor to work with even before I drop off my vehicles! Very easy to reach and ask questions of and set up a time to drop off. Along the way he keeps me posted on the progress of my repairs. Highly recommended!

Stephen is the best advisor to work with even before I

Stephen is the best advisor to work with even before I drop off my vehicles! Very easy to reach and ask questions of and set up a time to drop off. Along the way he keeps me posted on the progress of my repairs. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Both Sales and Service divisions are OUTSTANDING !

Both Sales and Service divisions are OUTSTANDING ! I have always have recommended this dealership to others.

Both Sales and Service divisions are OUTSTANDING !

Both Sales and Service divisions are OUTSTANDING ! I have always have recommended this dealership to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

I came to Russel and Smith Mazda to service my car and

I came to Russel and Smith Mazda to service my car and the service which they offered was really good. I would like to get my car serviced here again.

I came to Russel and Smith Mazda to service my car and

I came to Russel and Smith Mazda to service my car and the service which they offered was really good. I would like to get my car serviced here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Russell and Smith Mazda is the best- My experience with

Russell and Smith Mazda is the best- My experience with the service department is wonderful. They are very helpful, quick and very efficient. There is a video showing you everything they are doing to correct the problem. I will always have my car serviced at

Russell and Smith Mazda is the best- My experience with

Russell and Smith Mazda is the best- My experience with the service department is wonderful. They are very helpful, quick and very efficient. There is a video showing you everything they are doing to correct the problem. I will always have my car serviced at

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Customer service representative was very frank about

Customer service representative was very frank about service to be done. I was very pleased. I have been a customer for a long time. Will continue to do service or buying cars from this dealer.

Customer service representative was very frank about

Customer service representative was very frank about service to be done. I was very pleased. I have been a customer for a long time. Will continue to do service or buying cars from this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Unfortunately, I did not see anyone in the sales

Unfortunately, I did not see anyone in the sales department who is honest, and there is no guarantee that they will fulfill their commitments to the buyer. They don’t even acknowledge the documents they have signed

Unfortunately, I did not see anyone in the sales

Unfortunately, I did not see anyone in the sales department who is honest, and there is no guarantee that they will fulfill their commitments to the buyer. They don’t even acknowledge the documents they have signed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Service was excellent as usual.

Service was excellent as usual. I am happy with Russel & Smith Mazda and I will be back for my next purchase. I strongly recommend it

Service was excellent as usual.

Service was excellent as usual. I am happy with Russel & Smith Mazda and I will be back for my next purchase. I strongly recommend it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 524 reviews