CarMax Lancaster

It was a little rocky @ first but once I made my concerns known to management , they were very cooperative, as a matter of fact, they went way above my expectations. I do understand sometimes things can be over looked but as I stated earlier, they showed genuine concern and commitment to addressing my issues. I want to commend, Troy, General Sales Manager, Charlie, Service Manager,Cody Floor Manager and Chris for their commitment to addressing and fixing all of my concerns and issues.

The entire CarMax experience was excellent. I had never used CarMax before and was quite surprised at how smoothly everything went. The staff was excellent, pleasant and competent. The prices for trade-in and purchase were very fair. No financing was used as I paid cash for the car. I have already recommended CarMax to several friends. I did not know until closing that they had a huge service center. I will certainly consider it in future maintenance.

Everyone was kind and professional. I enjoyed the whole experience from start to finish. I felt very seen and valued.

Muy encantada con el servicio brindado por esta compañía y sobretodo la facilidad y agilidad de su proceso, con el representante que me asistió súper encantada, excelente servicio recibido

Based only on my experience, I wouldn't recommend CarMax of Lancaster. My sales associate, Terrell, was great. however, the car wasn't prepped or available for half an hour and it was delivered to the staging area with a dead battery. It needed a quick charge to start. Then, we noticed the check engine light and a warning about a fault in the AWD system. Clearly, this car was not ready for prime time. Two days later, the same vehicle showed up on Cars.com as a new match for me - this time from the CarMax store in Langhorne.

I ordered a car that was out of state and requested information whether the front bumper had any signs of damage on it and if so, I wanted to see it in pictures or video. I was told there was NO damage on the front bumper. The car arrives with a significant enough dent Troy (CarMax manager) offered to have it fixed. When I got the car back after it was “fixed” it was almost worse than before, and after taking the car to get properly fixed at Faulkner Collision Center, the discovered more damage from potentially improperly fitting the bumper back on my car. I was literally handed a bumper that was damaged on each corner without paint on it, orange peeling, and blistering on the entire bumper. This was their completed work. They refused to pay to properly have the bumper repaired and fully painted, costing me $5700 out of pocket, then another $900 for a rental car while my car was getting properly replaced and painted. The parking sensors were not turned back on when I got the car back from CarMax, and Tai (store manager) did offer to have this paid for kindly enough. However this still leaves me with $4000 out of pocket to correctly repair and repaint the bumper, and another $900 for the rental car. CarMax lied to me about the damage, or it occurred during transit, damaged the corners of the bumper while improperly fitting it back on, could not repaint it to prevent orange peeling or blister on the entire bumper, refuse to recognize the bumper now needs replaced, refuse to recognize that they caused more damage improperly fitting the bumper on my car discovered by Faulkner Collison Center, reported that paint and fitment job was the best they could provide, and their corporate team told me provided zero help at all. Years ago an unprofessional 23 year old friend was able to paint a bumper and fit it on my car out of his parents garage with better quality than CarMax and without damaging that car more. CarMax damaged my car while in their possession.

I ordered a car that was out of state and requested information whether the front bumper had any signs of damage on it and if so, I wanted to see it in pictures or video. I was told there was NO damage on the front bumper. The car arrives with a significant enough dent Troy (CarMax manager) offered to have it fixed. When I got the car back after it was “fixed” it was almost worse than before, and after taking the car to get properly fixed at Faulkner Collision Center, the discovered more damage from potentially improperly fitting the bumper back on my car. I was literally handed a bumper that was damaged on each corner without paint on it, orange peeling, and blistering on the entire bumper. This was their completed work. They refused to pay to properly have the bumper repaired and fully painted, costing me $5700 out of pocket, then another $900 for a rental car while my car was getting properly replaced and painted. The parking sensors were not turned back on when I got the car back from CarMax, and Tai (store manager) did offer to have this paid for kindly enough. However this still leaves me with $4000 out of pocket to correctly repair and repaint the bumper, and another $900 for the rental car. CarMax lied to me about the damage, or it occurred during transit, damaged the corners of the bumper while improperly fitting it back on, could not repaint it to prevent orange peeling or blister on the entire bumper, refuse to recognize the bumper now needs replaced, refuse to recognize that they caused more damage improperly fitting the bumper on my car discovered by Faulkner Collison Center, reported that paint and fitment job was the best they could provide, and their corporate team told me provided zero help at all. Years ago an unprofessional 23 year old friend was able to paint a bumper and fit it on my car out of his parents garage with better quality than CarMax and without damaging that car more. CarMax damaged my car while in their possession.

I have a 2017 Chevy Volt that is very clean with 98000 miles on it. Understand that Carmax has this car as a base model, same year and same milage on their site locally for 14, 990. I filled out the online form as I am selling my vehicle. They offered me $4100 !! That means that they are looking to make 10k on a vehicle that they are only paying me 4100 to acquire. Anything else one needs to know about how they do business??

This was the worst experience I’ve ever had when buying a car. Only had it 2 years and it’s been in the garage more often than not.

What a great experience we had at Carmax Lancaster, Sara was fantastic, everyone we came in contact with was very friendly Highly recommend trying them