Reviews
A very easy experience . Jesse was knowledgeable and very professional. I recommend highly. He was easy to talk to and handled everything with expertise.
A very easy experience . Jesse was knowledgeable and very professional. I recommend highly. He was easy to talk to and handled everything with expertise.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dan, thank you for recommending Jesse and our team! We are grateful for your support and we hope to serve you again in the future! See you next time at Parker Lexus!
Very easy to work with and the salesman are very professional. The salesman was very responsive and open.
Very easy to work with and the salesman are very professional. The salesman was very responsive and open.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about our team, Keith! We hope to serve you in the future. - The Parker Lexus Team
Dealer/Owner needs to hire enough drivers to pick up & deliver cars for maintenance; staff responsible for customer service should be trained better! Communication to car owners is not very good. The problems lie with the top down. I receive more communication wanting me to buy a new car rather than asking how they can serve customer better. I will be interested to see if anyone calls me after what I have written. By the way, this is my 3rd Lexus! The driver Mary is wonderful. Robin is improving although we had a rocky start. It is also difficult to really speak with someone, which says to me the staff needs to be increased to give staff enough time to communicate with the customer.
Dealer/Owner needs to hire enough drivers to pick up & deliver cars for maintenance; staff responsible for customer service should be trained better! Communication to car owners is not very good. The problems lie with the top down. I receive more communication wanting me to buy a new car rather than asking how they can serve customer better. I will be interested to see if anyone calls me after what I have written. By the way, this is my 3rd Lexus! The driver Mary is wonderful. Robin is improving although we had a rocky start. It is also difficult to really speak with someone, which says to me the staff needs to be increased to give staff enough time to communicate with the customer.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty to Lexus and honest feedback. We'll definitely look into how we can better serve our customers in terms of staffing and communication. If you'd like to discuss this further, please don't hesitate to reach out. Thank you, Bruce Gilby - General Manager - 501-221-1700
Took my Lexus ES350 in for scheduled service and,as usual, was very pleased with the results. Personnel were all friendly and helpful. This is my second Lexus car and I truly believe our Lexus dealership and service dept is the best ever! I have no complaints!!
Took my Lexus ES350 in for scheduled service and,as usual, was very pleased with the results. Personnel were all friendly and helpful. This is my second Lexus car and I truly believe our Lexus dealership and service dept is the best ever! I have no complaints!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Laura, thank you for choosing Parker Lexus and sharing your feedback about our team! We look forward to assisting you again in the future. Safe travels in your Lexus ES 350!
Took car in for scheduled maintenance was please with the service and informed on future service that would be needed
Took car in for scheduled maintenance was please with the service and informed on future service that would be needed
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Don - Thank you for trusting Parker Lexus with your vehicle's maintenance! We are thrilled to hear that you were satisfied with our service and proactive communication. See you next time!
Justin with Parker Lexus is the GREATEST! I prefer no other but Justin, he is very generous, kind, patient, and make you feel so welcome
Justin with Parker Lexus is the GREATEST! I prefer no other but Justin, he is very generous, kind, patient, and make you feel so welcome
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Felicia, thank you for sharing your positive review about Justin! It's great to hear how helpful he is. We appreciate your business and we hope to see you again at Parker Lexus!
Robin gave excellent customer service! He was timely and efficient! I appreciated his oversight with my repairs. He clearly communicated each step d the process! Also Collin was very helpful and nice!’
Robin gave excellent customer service! He was timely and efficient! I appreciated his oversight with my repairs. He clearly communicated each step d the process! Also Collin was very helpful and nice!’
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so pleased Robin and Collin took great care of you during your visit. Your kind words mean the world to us, and we'll be sure to pass along your compliments! Thank you for choosing Parker Lexus!
Mr. Paul Kimbrel and the team were helpful, informative and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself.
Mr. Paul Kimbrel and the team were helpful, informative and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Lithray, we're delighted to hear that Mr. Paul Kimbrel and the Parker Lexus team made your car buying experience enjoyable and pressure-free! Thanks for sharing your positive feedback with us!
Very good experience and high quality vehicles. Friendly sales staff and jous an overall good experience.
Very good experience and high quality vehicles. Friendly sales staff and jous an overall good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words and five-star rating! Our goal is to deliver seamless assistance, and we're delighted this has been reflected in your experience. We hope to work with you again down the road!
The salesperson lied to me about the purchase of a Lexus RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a scam.
The salesperson lied to me about the purchase of a Lexus RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a scam.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Tom - I am sorry to see that you're frustrated with your experience. We aim for an excellent purchase process and regret that we left a different impression. I will ask my team about this feedback, as this frustration is not what we want for our customers. Please reach out when you can if you'd like to discuss this further. Bruce Gilby - General Manager - 501-221-1700