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Utter Family of Dealerships

(967 reviews)
Visit Utter Family of Dealerships
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
New (877) 393-8299 (877) 393-8299
Used (855) 396-8170 (855) 396-8170
Service (888) 541-1046 (888) 541-1046

Reviews

(967 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Utter Family of Dealerships from DealerRater.

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Bob Utter dealership can be commended for complete,...

Bob Utter dealership can be commended for complete, excellent, good job, vehicle repair service. repairs.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Maintenance department is excellent. They really go out...

Maintenance department is excellent. They really go out of their way to help the customer. Sales department is only mediocre. They missed some discounts that should have applied on my last vehicle purchase - even after I brought them to their attention.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very good dealership and would reccomend

re call on soul. They got us in and out 1.5 hours quicker than told when we made appointment. We had a comfortable waiting area with everything we needed for a pleasent wait

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Scott, thank you for leaving such a great review and high star rating. At Bob Utter Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Best experience at Bob Utter Ford

I was very nervous knowing I was going to be buying a new vehicle in these strange times. Luckily I was directed to Bob Utter Ford. It is about an hour from where I live and decided to go with them. Fantastic experience! Everything was ready for me when I arrived and paperwork was ready for me to sign. Thank you Bob Utter for a hassle free and amazing experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Brandi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

digva@verizon.net

As always the Bob Utter team is above reproach. Always friendly and provide excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Diane, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Stopped in due to low tire pressure indicator on dash....

Stopped in due to low tire pressure indicator on dash. Cold day today, Not many customers around. The car was taken right in. Problem taken care of & I was on my way without much delay. Thank you Bob Utter Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Scheduled me right away and shuttled me to work they...

Scheduled me right away and shuttled me to work they finished my car in less than the time expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience with Eric W.. He was very helpful...

Great experience with Eric W.. He was very helpful without being pushy. Upon arrival, he already had a golf cart ready to view the vehicles we spoke about. The finance person was also very fríendly and quick to process paperwork. The car was so new that it still needed window tinting and edge protectant. As soon as we made a choice, Eric took it to the service personnel. They worked on it while the financial details were completed. Overall, it was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service department is the best I’ve seen. We were in...

The service department is the best I’ve seen. We were in route, pulling rv, to vacation site when truck started acting up and running poorly: #7 cylinder not firing. Luckily, it was near Bob Utter Ford Lincoln. They diagnosed the problem, gave us a ride to a restaurant and fixed the problem while we had supper. Thanks to everyone involved, we were able to get to our place with very little down time. Makes me want to buy next truck there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service , Matt was amazing . Very helpful. Did...

Great service , Matt was amazing . Very helpful. Did exactly what he said they were going to do. Happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.