Audi Spokane

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
117 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 24, 2020

    Don?t go here to get your vehicle worked on! These people are only about the money! Not about quality.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Richard, we regret your experience with us here but we are glad you brought this to our attention. Our General Manager would like to help turn your ex...perience around. If you're willing, please contact our GM at (509) 850-9361 to discuss what we can do to help.

  • 5.0 out of 5
    May 21, 2020

    From beginning to end, my experience with the Service Department was outstanding. They opened the door for me early, as I arrived from out of state, work... orders were done beforehand and the tires I had them purchase for me were there and ready for installation. Tim (Parts) spent a lot of time talking tires with me and helped considerably in choosing exactly what I needed for my part of the country's weather.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customer...s, we want to sincerely thank you for your business and we hope to see you here again down the road!

  • December 19, 2014

    We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work with, he... was prepared for our arrival with three Q7s ready for us to look at and drive. The negotiation process was easy and stress free, they really made the transaction a breeze all the way through finance and delivery. Kudos to the staff and we will definitely come back to Audi Spokane for all of our future auto purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 1, 2020

    We made a cash purchase but I didn't like the finance manager's pitch for the additional vehicle coverages, such as maintenance and parts, after being... told about vehicle warranties and quality. I understand dealers get most of their profit now from service, not sales, so it's understandable but it irritated me.

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    3.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Richard, we really appreciate your 5-star rating! Thank you for taking the time to share your feedback with us. If you have any further concerns, plea...se don't hesitate to reach out! We're always happy to help! Thank you so much for being one of our valued guests and we hope to be of service to you again.

  • 5.0 out of 5
    March 24, 2020

    Truly an exceptional experience working with sales associate John Ward at Audi Spokane. In all phases of the sales process John (and support staff) set... himself apart. He impressed with his preparation, product knowledge, and follow up as well as a level of customer care that exceeded the high standards normally associated with the brand. John and I communicated via email regarding my online build and when I arrived at his sales desk he had window stickers of available cars in his dealer network for my review, allowing me to quickly make a selection. My trade was assessed and the give and take of negotiations was painless and pleasant with most aspects of the purchase agreement resolved in under an hour. John announced the new car - prepped and detailed - with stunning pictures from his mobile phone. The walk-around the next day was even more impressive - the car beautifully showcased under the bright lights of the service reception area. John set the tone early by saying, ?We?ll have some fun....? And he did just that - in the garage and on the test drive, acquainting me with the new car and setting up the MMI to my preferences. Twenty cars in a month? He made this sale seem like the most important of all! Taking delivery of the new car was indeed fun! Thank you John. Thank you Audi Spokane

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Edward, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent custome...r service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    March 16, 2020

    Excellent service and Andrew did a great job taking care of us!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Steve, it is great to read such wonderful comments about your recent experience with us! We'll pass along the kind words to Andrew and the team. Drive... safe, and we'll see you on the road!

  • 5.0 out of 5
    March 10, 2020

    The staff is professional and kind. I was welcomed and my car was in good hands.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Debra, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!

  • 5.0 out of 5
    March 5, 2020

    Quick, efficient service. Knowledgeable staff. Clean waiting area.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Liz, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on t...he road!

  • 5.0 out of 5
    March 5, 2020

    John Ward , best salesman in Washington! His very professional and a wonderful person! Thank you so much . Anna e Paul

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Anna, thank you for your kind review; we are happy to pass along your comments to John Ward at Audi Spokane! Drive safe, and we'll see you on the road....

  • 5.0 out of 5
    March 3, 2020

    Love the special care we were given even on a very busy day

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are pleased to hear you had such a positive experience with us, Patrick! Thank you so much for being one of our valued guests and we look forward t...o your next visit!

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