Reviews

4.5 out of 5 4.5
69 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 19, 2018

    Great experience. Very informative about what my car needed. Didn’t try to sell me anything I didn’t need. Work was completed on time and transportation... was provided so I could get home.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    September 10, 2018

    While I feel AutoNation provides a great service, I am not impressed with the AutoNation sales representative here in Spokane Valley. Never really felt... comfortable with this individual and he proved to be less than professional when closing. He also made promises that he did not deliver upon. I would NOT purchase from him again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jeff, we are deeply disappointed by your lackluster sales experience at Audi Spokane. We'd like the opportunity to make this up to you, so if you...'re willing, please contact our General Manager at (509) 850-9361. We hope to hear from you.

  • December 19, 2014

    We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work with, he... was prepared for our arrival with three Q7s ready for us to look at and drive. The negotiation process was easy and stress free, they really made the transaction a breeze all the way through finance and delivery. Kudos to the staff and we will definitely come back to Audi Spokane for all of our future auto purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 20, 2018

    The work done on our car was excellent. The staff was helpful and took good care of us and the car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 14, 2018

    Excellent customer service. I have leased or purchased 7 vehicles from this dealership since 2005. In each case the transaction was simple and easy. No... hard sell, no pressure. Excellent after sale service. Highly recommended.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 31, 2018

    Unbelievable...We arrived at your facility after driving 300+ miles in 99-104° temperatures with no air conditioning, in a road trip from the Central... Oregon Coast to Minnesota. Without an appointment, Cy welcomed us with a smile, got our Audi right in for repairs. He came out to report problem was a switch, and that it would be repaired in 30 minutes. He kept us informed of progress and price. Despite the problem, it was a wonderful experience. Thank you so much.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    July 30, 2018

    Very upset with the service manager Ricky. It took 2 weeks for him to call me back with the report on damage to my Q5. Timing change broke caused damage.... He told me he was calling my sons cell phone which has nothing to do with my account. When My car was dropped off I made sure they had all my phone numbers and Email. 10000-13000 for a new engine. Well I took it elsewhere for a second opinion. And I am glad I did, they also called the Audi dealership in Spokane to see if the Rings and Pistons were done on my car due to a recall. And they told them no! Which is not true because they were. This could of been a costly 3000.00 mistake for ME. Since the service was done they were able to repair my car for 3000.00 less than what it would of cost me for a new engine. Not happy with Audi, giving out incorrect information for they have in the past done all my service and follow up.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Remona, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (509) 850-9361 for ...ways we can work towards resolving these issues. We look forward to hearing from you soon.

  • 5.0 out of 5
    July 15, 2018

    Xi is excellent at communicating about the status of the repairs and going through the repairs upon completion. Always the utmost professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    July 13, 2018

    Purchased used 2016 Kia Soul on 7/12/18. Drove home and found no spare tire. Called to ask about this and was told automation would not supply spare tire.... Was offered a can of fix a flat. Was told they did a 125 point safety check but was not noted on safety check.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Edward, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at... (509) 850-9361 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

  • 5.0 out of 5
    July 9, 2018

    A one hour appointment turned into a four hour wait. But they were great getting us to shopping at the mall.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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