Reviews

4.5 out of 5 4.5
71 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 12, 2018

    This was a scheduled service to mount my snow tires on our Q7. The visit was flawless. The car was returned washed and cleaned. The wheels were balanced... and tire pressures are appropriate. The visit was excellent. I have been a patron of this dealership - kudos.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    October 30, 2018

    Terrible. The car had a mechanical failure and had to be towed to the dealer. It took 8 working days to get the part and fix the car. It was impossible... to get in touch with anyone other than sales at the dealer. Car seems to be fixed as of now and they did bring the car to our home. Is the service manager was friendly and helpful but the rest of the process was far below what I would expect in a competitive market. Looking for another car and dealer at the time of this writing.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jamie, we are deeply disappointed by your lackluster experience at Audi Spokane. We care about all our customers and wish to restore your good faith i...n our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 850-9361 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • December 19, 2014

    We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work with, he... was prepared for our arrival with three Q7s ready for us to look at and drive. The negotiation process was easy and stress free, they really made the transaction a breeze all the way through finance and delivery. Kudos to the staff and we will definitely come back to Audi Spokane for all of our future auto purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 19, 2018

    Great experience. Very informative about what my car needed. Didn’t try to sell me anything I didn’t need. Work was completed on time and transportation... was provided so I could get home.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    September 10, 2018

    While I feel AutoNation provides a great service, I am not impressed with the AutoNation sales representative here in Spokane Valley. Never really felt... comfortable with this individual and he proved to be less than professional when closing. He also made promises that he did not deliver upon. I would NOT purchase from him again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jeff, we are deeply disappointed by your lackluster sales experience at Audi Spokane. We'd like the opportunity to make this up to you, so if you...'re willing, please contact our General Manager at (509) 850-9361. We hope to hear from you.

  • 5.0 out of 5
    August 20, 2018

    The work done on our car was excellent. The staff was helpful and took good care of us and the car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 14, 2018

    Excellent customer service. I have leased or purchased 7 vehicles from this dealership since 2005. In each case the transaction was simple and easy. No... hard sell, no pressure. Excellent after sale service. Highly recommended.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 31, 2018

    Unbelievable...We arrived at your facility after driving 300+ miles in 99-104° temperatures with no air conditioning, in a road trip from the Central... Oregon Coast to Minnesota. Without an appointment, Cy welcomed us with a smile, got our Audi right in for repairs. He came out to report problem was a switch, and that it would be repaired in 30 minutes. He kept us informed of progress and price. Despite the problem, it was a wonderful experience. Thank you so much.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    July 30, 2018

    Very upset with the service manager Ricky. It took 2 weeks for him to call me back with the report on damage to my Q5. Timing change broke caused damage.... He told me he was calling my sons cell phone which has nothing to do with my account. When My car was dropped off I made sure they had all my phone numbers and Email. 10000-13000 for a new engine. Well I took it elsewhere for a second opinion. And I am glad I did, they also called the Audi dealership in Spokane to see if the Rings and Pistons were done on my car due to a recall. And they told them no! Which is not true because they were. This could of been a costly 3000.00 mistake for ME. Since the service was done they were able to repair my car for 3000.00 less than what it would of cost me for a new engine. Not happy with Audi, giving out incorrect information for they have in the past done all my service and follow up.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Remona, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (509) 850-9361 for ...ways we can work towards resolving these issues. We look forward to hearing from you soon.

  • 5.0 out of 5
    July 15, 2018

    Xi is excellent at communicating about the status of the repairs and going through the repairs upon completion. Always the utmost professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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