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Reviews

Average Ratings

4.7
Average based on 22 reviews
  • Great sales process. Great Product!

    We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work wi...


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    We recently purchased an Audi Q7 TDI from Audi Spokane and the experience was exceptional. Logan, our sales professional was a pleasure to work with, he was prepared for our arrival with three Q7s ready for us to look at and drive. The negotiation process was easy and stress free, they really made the transaction a breeze all the way through finance and delivery. Kudos to the staff and we will definitely come back to Audi Spokane for all of our future auto purchases.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great sales person, Exceptional knowledge of car.

    We recently purchased a Q7 Audi from Auto Nation in Spokane Washington.We purchase 2 to 4 vehicles a year from various dealers in the western stat...


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    We recently purchased a Q7 Audi from Auto Nation in Spokane Washington.We purchase 2 to 4 vehicles a year from various dealers in the western states and without a doubt, the sales person- Logan Neil- at this dealership was the most knowledgeable person we have ever dealt with. He knew his product front to back. Their finance person was also great. Between the two of them, they made our buying experience a pleasure. We will definitely be making our future Audi purchases at Auto Nation.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Easy going and friendly

    We worked with both John and Logan in sales, and they were great. Both of them just presented the product and let it speak for itself. There wasn'...

    Dealer Response

    We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do...


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    We worked with both John and Logan in sales, and they were great. Both of them just presented the product and let it speak for itself. There wasn't any pushing or trying to pin me down to a commitment. It was actually a fun experience working with both of them. Check them out.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!


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  • Great service

    We only have good things to say about the service. It's always a pleasure to work with Xay.


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    We only have good things to say about the service. It's always a pleasure to work with Xay.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • My purchase

    I want to say that my purchase of the Q5 was the Best buying experience I've ever had, is it a Beautiful car absolutely, but our sales consultant ...


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    I want to say that my purchase of the Q5 was the Best buying experience I've ever had, is it a Beautiful car absolutely, but our sales consultant Bryan Gustaveson is so Awesome! He is knowledgeable and most Genuine person I have meet in a long time. I made this purchase with total ease, I would without any hesitation refer Bryan and Audi to everyone. If I had to do it over again I would not change anything. Thank you to ALL the good people at Audi. Cheryl Bates

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great Service

    The service was great. The staff was curteous and helpful.

    Dealer Response

    We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!


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    The service was great. The staff was curteous and helpful.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!


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  • Great guys

    Chris and Spencer were awesome to work with. Car was what they promised it would be and they over-delivered on everything they promised. I recomme...

    Dealer Response

    Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.


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    Chris and Spencer were awesome to work with. Car was what they promised it would be and they over-delivered on everything they promised. I recommend you work with them!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.


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  • Exceptional car purchase and experience

    As a return customer to AutoNation Audi & Volkswagen Car Dealership in Spokane Valley, Washington, the expectation of another extraordinary car pu...


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    As a return customer to AutoNation Audi & Volkswagen Car Dealership in Spokane Valley, Washington, the expectation of another extraordinary car purchase experience was not only met but exceeded. The first car obtained at this dealership occurred in 2006 via Mr. Logan Neil, who was the Brand Specialist for the car purchased at that time. Besides being sold an outstanding car, which I still drive as being like new, the price for the car, manner sold, and maintained through the dealership was outstanding. Mr. Neil was very attentive to our customer needs, while applying no pressure to purchase during the acquisition process at a fair price. He took the time to explain and answer questions related to the different car technical functions before we drove it off the lot. With most of the car maintenance being done at this dealership, Logan was there many of the times to meet and greet, while making our experiences worthwhile and enjoyable. The second car just acquired was an Audi Q5 Certified Pre-Owned vehicle (4000+ miles). Again, Logan, who is also an Audi Brand Specialist, was there to meet and greet during what was just going to be at first a general look around routine. Due to Mr. Neil being receptive to what was wanted in our started car purchase explanation, he pointed out and showed us a Certified Pre-Owned Audi Q5 vehicle on the lot. The Audi Q5 met our needs for an economical car purchase. As a return customer, an additional discount was given to us during the relaxed (no pressure) negotiated economical car purchase process, during which time we were made comfortable within the clean dealership facilities in a relaxed atmosphere. Logan also helped and ensured us that everything was covered during the car loan financial process. As was done during the first car purchase, Logan again took the time to explain and answer questions related to the even more technical functionalities of the car - Phone Voice Recognition, programming the different phone numbers into the car phone system, setting up voice recognition commands; arranged and set-up a three (3) months trial period for SIRIUS Radio; and other technical functions before we drove the Audi Q5 off the lot. As part of the Certified Pre-Owned Audi vehicle warranty, Mr. Neil ensured that all warranty objectives were met. Any questions that were presented to him in person or later over the phone were promptly addressed by himself and/or other dealership personnel. Also, management and the different dealership personnel worked very well with Logan, and did an outstanding job in themselves, to address any issues related to financing , maintaining and/or adding upgrades to the car, etc. while also addressing warranty objectives.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Exceptional Car Purchase and Service

    As a return customer to AutoNation Audi & Volkswagen Car Dealership in Spokane Valley, Washington, the expectation of another extraordinary car pu...

    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!


    Show Full Review

    As a return customer to AutoNation Audi & Volkswagen Car Dealership in Spokane Valley, Washington, the expectation of another extraordinary car purchase experience was not only met but exceeded. The first car obtained at this dealership occurred in 2006 via Mr. Logan Neil, who was the Brand Specialist for the car purchased at that time. Besides being sold an outstanding car, which I still drive as being like new, the price for the car, manner sold, and maintained through the dealership was outstanding. Mr. Neil was very attentive to our customer needs, while applying no pressure to purchase during the acquisition process at a fair price. He took the time to explain and answer questions related to the different car technical functions before we drove it off the lot. With most of the car maintenance being done at this dealership, Logan was there many of the times to meet and greet, while making our experiences worthwhile and enjoyable. The second car just acquired was an Audi Q5 Certified Pre-Owned vehicle (4000+ miles). Again, Logan, who is also an Audi Brand Specialist, was there to meet and greet during what was just going to be at first a general look around routine. Due to Mr. Neil being receptive to what was wanted in our started car purchase explanation, he pointed out and showed us a Certified Pre-Owned Audi Q5 vehicle on the lot. The Audi Q5 met our needs for an economical car purchase. As a return customer, an additional discount was given to us during the relaxed (no pressure) negotiated economical car purchase process, during which time we were made comfortable within the clean dealership facilities in a relaxed atmosphere. Logan also helped and ensured us that everything was covered during the car loan financial process. As was done during the first car purchase, Logan again took the time to explain and answer questions related to the even more technical functionalities of the car - Phone Voice Recognition, programming the different phone numbers into the car phone system, setting up voice recognition commands; arranged and set-up a three (3) months trial period for SIRIUS Radio; and other technical functions before we drove the Audi Q5 off the lot. As part of the Certified Pre-Owned Audi vehicle warranty, Mr. Neil ensured that all warranty objectives were met. Any questions that were presented to him in person or later over the phone were promptly addressed by himself and/or other dealership personnel. Also, management and the different dealership personnel worked very well with Logan, and did an outstanding job in themselves, to address any issues related to financing , maintaining and/or adding upgrades to the car, etc. while also addressing warranty objectives.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!


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  • My A7 service review at Audi in the Spokane Valley

    I did not enjoy making the appointment due to the fact that it roughly a week out I think because there not a service loaner. Also the phones have...

    Dealer Response

    Thanks for the feedback, Adam. We strive to provide excellent service to our customers at Audi Spokane. Our General Manager would like to help tur...


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    I did not enjoy making the appointment due to the fact that it roughly a week out I think because there not a service loaner. Also the phones have a delay that makes it difficult to communicate over the phone. With that being said Brian Dean was very kind and courteous to meet my needs.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks for the feedback, Adam. We strive to provide excellent service to our customers at Audi Spokane. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (214) 452-3800 to discuss what we can do to help.


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