Devoe Buick GMC

Stay far away from this dealership. I bought a GMC Sierra with the CarbonPro bed. I didn't know what that was or what it would mean, and my salesperson never explained it. I found out the hard way that standard tonneau covers don't fit this bed. Nobody told me that, or that I was paying extra for a headache. When the salesperson called to ask if I was happy with my purchase, I said no. I had spent three hours in my garage trying to install a cover and couldn't get it to sit flush. He offered to have someone at the dealership finish the install, and I accepted. That person couldn't get it right either. He was adversarial and told me there was nothing more he could do. Now I'm back to dealing with the cover manufacturer. They say the cover can't be returned and my warranty is void, because the dealership's installer drilled extra holes in the rail that shouldn't be there. When I called my salesperson, he said the install was done "on the side" and had "nothing to do with the dealer." I pointed out that he works for the dealer, the installer works for the dealer, the work was done on my truck at the dealership, and I bought the truck from the dealership. He still said it had "nothing to do with the dealer." When I said he never warned me about the CarbonPro bed, he answered, "You didn't ask." I hung up. A total disaster from start to finish. I'll say it again: stay far away from this dealership.

Stay far away from this dealership. I bought a GMC Sierra with the CarbonPro bed. I didn't know what that was or what it would mean, and my salesperson never explained it. I found out the hard way that standard tonneau covers don't fit this bed. Nobody told me that, or that I was paying extra for a headache. When the salesperson called to ask if I was happy with my purchase, I said no. I had spent three hours in my garage trying to install a cover and couldn't get it to sit flush. He offered to have someone at the dealership finish the install, and I accepted. That person couldn't get it right either. He was adversarial and told me there was nothing more he could do. Now I'm back to dealing with the cover manufacturer. They say the cover can't be returned and my warranty is void, because the dealership's installer drilled extra holes in the rail that shouldn't be there. When I called my salesperson, he said the install was done "on the side" and had "nothing to do with the dealer." I pointed out that he works for the dealer, the installer works for the dealer, the work was done on my truck at the dealership, and I bought the truck from the dealership. He still said it had "nothing to do with the dealer." When I said he never warned me about the CarbonPro bed, he answered, "You didn't ask." I hung up. A total disaster from start to finish. I'll say it again: stay far away from this dealership.

My Experience with DeVoe Buick GMC I live in Columbus, Ohio, and purchased a 2021 Toyota Venza from DeVoe Buick GMC in Naples, Florida, on May 1, 2026, for about $18,000 out-the-door, including a $13,000 GM Financial loan. Before signing, I specifically requested no early-payoff penalty because I planned to pay off the loan early. Yet the contract incorrectly showed $13,698.50 instead of $13,000 and included a $75 prepayment fee. I immediately asked them to correct both errors. I was told that correcting the contract would delay the transaction, so I was asked to sign it as written and was assured that the amounts would be reimbursed. They provided a written “WE OWE” commitment confirming this. The $698.50 was eventually refunded; the promised $75 was not. Before purchasing, I also arranged an independent inspection. The dealership promised that its lift would be available to the inspectors at an agreed time. The inspectors arrived and waited, but the lift was ultimately not provided, limiting their inspection. I paid off the loan 29 days after signing, yet received the registration paperwork only 32 days after the purchase. I immediately had questions about two documents and repeatedly contacted the dealership, but received no response for six days. Another employee eventually helped me, and I signed and returned everything by overnight mail the same day. Then came the temporary-tag problem. A week before my tag expired, the dealership told me a new one would be obtained and sent. As the expiration approached, however, my calls, voicemails, and emails went unanswered. With only hours remaining and no idea whether the promised tag had even been obtained or mailed, I had to go to the Ohio BMV myself and pay $24.75 for another temporary tag. The dealership then sent me the wrong VIN inspection form. The Ohio BMV officer identified the error, completed and signed the correct Ohio Out-of-State Motor Vehicle Inspection form, and I then sent the completed form to the dealership that same day. I eventually contacted General Manager John Shepherd about the delays and lack of communication. He apologized, reviewed the file, and confirmed that the paperwork had finally been submitted to the Ohio BMV. The registration was completed on July 15, and my permanent plate arrived on July 16—76 days after my purchase. Yet despite the written commitment, the dealership still has not reimbursed the $75 prepayment fee or the $24.75 temporary-tag expense, for which I provided the receipt. I then contacted GM Customer Care (Case #107097050), and GM formally submitted a dealership complaint to DeVoe Buick GMC. Still, I have received neither the $99.75 owed to me nor a response resolving the matter. After 76 days, repeated unanswered attempts to communicate, incorrect paperwork, unnecessary delays, wasted time, uncertainty, and out-of-pocket expenses, my request is remarkably simple: honor the written commitment and reimburse my $99.75. I am sharing this experience so prospective customers can consider not only the vehicle, but also the dealership’s communication, accuracy, follow-through, and treatment of customer concerns after the sale. I sincerely hope this small outstanding matter can finally be resolved promptly and amicably.

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BEEN A DEVOE BUCK CUSTOMER FOR SEVERAL YEARS. NOTHING BUT THE BEST SALES FORCE, BEST MAINTENANCE SERVICE. AND THE VERY BEST AND MOST RE;LIABLE CARS

Gary did a great job arranging a quick fix and getting us back home! They are always very efficient, friendly and accommodating! It was at the end of the day...so we missed the yummy cookies!

- I still like my salesman that I had here but I'm very disappointed in this dealership now. I was promised when I gave them the right paperwork I would get the checks for both the cars I sold them. They said they didn't need the titles They just needed proof there were no liens. I provided them that paperwork and today their general manager Matt decided not to live up to what his dealership had Promised when I traded two cars. They took both of my cars two weeks ago and put them on their lots. They even had a potential customer call and discuss one of the vehicles with me last Saturday. They are now refusing to give me the money for both of these vehicles until they have both titles. Two weeks ago I was assured that wouldn't happen. I WOULD SUGGEST NOT DOING BUSINESS WITH DEVOE GMC IN NAPLES FLORIDA. In my opinion any dealership that would lie this blatantly on this bigger subject would lie on anything(That's an opinion and not Necessarily a fact) But I think most people feel the same way!

Our salesperson Anthony Cruz went above & beyond to try and find the right car for us, he is not that normal pushy sales guy that only cares about his sale then leaves you. He is great at communication, knowledgeable about the vehicles and understanding to the customer. I highly recommend purchasing a car from him!

I can't say enough good things about our experience at this dealership to start Gregg C. was super friendly and professional really knew what we needed, the whole process was super-fast we will definitely be buying here again with Gregg.

Gary Harrison was very accommodating, honest, and respectful as usual. Vehicle serviced as recommended with no problems.