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Ed Hicks Imports

(149 reviews)

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(149 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Hicks Imports from DealerRater.

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Steve Young was very diligent to get my car on service, been a customer for 14 yrs non stop and the customer service always meet my expectations as well as the work been done on my vehicle .

Steve Young was very diligent to get my car on service, been a customer for 14 yrs non stop and the customer service always meet my expectations as well as the work been done on my vehicle .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service department is wonderful. They are very helpful and kept me updated on the status of my vehicle.

Service department is wonderful. They are very helpful and kept me updated on the status of my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Alek in the Service department was very knowledgeable and helpful as much as possible. I appreciate the staff and mechanics in their efforts for my auto. Such an amazing group of people.

Alek in the Service department was very knowledgeable and helpful as much as possible. I appreciate the staff and mechanics in their efforts for my auto. Such an amazing group of people.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Experience with the dealership was awesome timely conversation was beautiful Gabriel was awesome and I will be back to see him again if anything ever goes wrong with my car thank you so much it was excellent

Experience with the dealership was awesome timely conversation was beautiful Gabriel was awesome and I will be back to see him again if anything ever goes wrong with my car thank you so much it was excellent

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchased my second Mercedes from Ed Hicks Imports. My experience with this dealership has been excellent. Their professional attitude and devotion to service is most impressive. All interactions with sales, service and financial are a pleasure. Highly recommend this dealer.

Purchased my second Mercedes from Ed Hicks Imports. My experience with this dealership has been excellent. Their professional attitude and devotion to service is most impressive. All interactions with sales, service and financial are a pleasure. Highly recommend this dealer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We needed to have a B1 service done at our car. From the moment we walked into the dealership until we picked up the car, everything was flawless! Alek, who took care of us, was a fantastic host, very kind, but professional with great knowledge and willing to answer all the questions we had. Very recommendable dealership! We’re very happy with the result.

We needed to have a B1 service done at our car. From the moment we walked into the dealership until we picked up the car, everything was flawless! Alek, who took care of us, was a fantastic host, very kind, but professional with great knowledge and willing to answer all the questions we had. Very recommendable dealership! We’re very happy with the result.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I recently took my Mercedes GLA 250 to Ed Hicks Mercedes for its Service B, and I had a great experience from start to finish. As soon as I arrived, I was greeted and immediately taken care of. The check-in process was quick and efficient, and I appreciated that they promptly covered my driver’s seat and floorboard to protect the interior of my vehicle. They provided me with a beautiful, brand-new loaner vehicle so I could continue running errands while my car was being serviced, which made the entire experience incredibly convenient. The original estimate was around $750, but thanks to the coupon I brought with me, I ended up paying much less than expected. I felt the final price was fair for the quality of service provided. When I picked up my GLA 250, it had been washed and vacuumed, which was a wonderful finishing touch. It’s the little details that make a difference. Overall, the staff was professional, courteous, and efficient. They made the service process easy and stress-free, and I left feeling that I received excellent value. I would definitely recommend Ed Hicks Mercedes for both their customer service and quality workmanship.

I recently took my Mercedes GLA 250 to Ed Hicks Mercedes for its Service B, and I had a great experience from start to finish. As soon as I arrived, I was greeted and immediately taken care of. The check-in process was quick and efficient, and I appreciated that they promptly covered my driver’s seat and floorboard to protect the interior of my vehicle. They provided me with a beautiful, brand-new loaner vehicle so I could continue running errands while my car was being serviced, which made the entire experience incredibly convenient. The original estimate was around $750, but thanks to the coupon I brought with me, I ended up paying much less than expected. I felt the final price was fair for the quality of service provided. When I picked up my GLA 250, it had been washed and vacuumed, which was a wonderful finishing touch. It’s the little details that make a difference. Overall, the staff was professional, courteous, and efficient. They made the service process easy and stress-free, and I left feeling that I received excellent value. I would definitely recommend Ed Hicks Mercedes for both their customer service and quality workmanship.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First time experience purchasing a car from Ed Hicks! Ted was awesome to work with! Professional and so courteous! Highly recommend!

First time experience purchasing a car from Ed Hicks! Ted was awesome to work with! Professional and so courteous! Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This is my first experience with Ed Hicks Imports. It was a pleasure being helped by Angela Olmos. She has a great personality and professional. All the staff greeted us like family.

This is my first experience with Ed Hicks Imports. It was a pleasure being helped by Angela Olmos. She has a great personality and professional. All the staff greeted us like family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I really recommend Ed Hicks imports to anyone everyone the staff is super friendly. Don’t make things complicated for you and I got a really good deal. Five stars all the way around.

I really recommend Ed Hicks imports to anyone everyone the staff is super friendly. Don’t make things complicated for you and I got a really good deal. Five stars all the way around.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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