Bayer Ford

I purchased a Ford Bronco from this dealership as a Ford Gold Certified pre-owned vehicle, specifically because I wanted the additional peace of mind that comes with Ford's 172-point certification process. Unfortunately, on my first oil change visit at my local ford service center, significant dry rot/cracking on the tires were detected, and all 4 tires plus the spare were flagged as needing replacement. When I contacted the dealership, I was told that because the tires had passed their Gold Certified inspection at the time of sale, they would not assist with replacing them. That's exactly what I find frustrating about the response. I wasn't expecting the dealership to warranty normal tire wear or replace tires simply because they were worn. My concern is that age-related deterioration/dry rot is now present on tires that were specifically inspected as part of the Gold Certified process. If the deterioration was already developing when the vehicle was certified, I believe it should have been identified during that inspection. I gave the dealership an opportunity to address the issue directly and asked them to reconsider. Rather than working toward a reasonable resolution, they have declined to provide any assistance. I understand that this is a used vehicle and that tires are consumable items. But when a dealership sells a vehicle under Ford's highest level of used-vehicle certification, I think it's reasonable for a customer to expect safety-related components such as the tires to have been thoroughly evaluated and to have confidence in that certification. The most disappointing part isn't simply that the Bronco needs tires — it's the dealership's response after I raised a legitimate concern. A set of 35-inch tires for a Bronco Sasquatch is a significant expense, and this is not the experience I expected after purchasing a Gold Certified vehicle. I hope the dealership ultimately reconsiders its position. If they do make this right, I will gladly update this review to reflect that.

Honest, Not pushy. And offered a good deal. Just didn't have a way there. Very respectful. Good vehicles too

After considering all of the vehicle purchases I have made with dealers over the years, I can honestly say that this was the worst experience I have had with a vehicle sale. I did not end up purchasing the vehicle--see below for details. 1) I was pre-approved, had a substantial down payment and had a coordinated a price for my trade in 2) Satisfied with the terms of the deal, I left work early and traveled over three hours to purchase the vehicle (I was committed, and the sales representatives were aware of these details) 3) Upon arrival the vehicle was not ready to sell, it appeared as though it was someone's daily driver for the few months that was listed for sale 4) The vehicle appeared to be detailed but was used afterward. It had coffee spills on the center console and the seat, and someone left their garage door remote on the sun visor 5) The vehicle had over 2,000 more miles on it that what was listed on the website 6) On the test drive, a warning light for the automatic start/stop system was illuminated and a warning message stated that the vehicle was in need of service 7) The CARFAX report noted that the vehicle was in a minor accident, upon inspection of the vehicle, the repair work was sub standard--the fenders were not aligned with the hood; the passenger side headlight was out of alignment, inadequately secured, and incorrectly mounted; the front chrome trim was loose and inadequately secured 8) When pointing out body damage to the sales representative with which I was working, another representative approached us and stated that the vehicle had not been in an accident. 9) When I pointed out that the CARFAX stated that it was in an accident and the damage clearly indicates that it was in a accident, the representative stated that it must have been minor 10) The same representative came later and stated the vehicle was not in an accident under the care of the dealership, but had no additional context creating a situation where I received unsolicited and un-useful information. Furthermore, this representative continuously talked over me and failed to take note of the concerns I was trying to highlight. 11) My sales representatives provided no additional options other than if I wanted they would send the vehicle to their shop and contact me when they relisted it Final sentiments: Ultimately, the actions of the representatives at the dealership bear into question the integrity and the professional culture of the dealership personnel. I could not trust that the service department adequately inspected the vehicle. The sales representatives failed to adequately explain the condition of the vehicle to me prior to me committing to 6.5 hours of travel. Other sales representatives blatantly lied to me or continued to add to the story as I questioned their assertions. You may be able to purchase a perfectly fine vehicle from this dealership at a fair price, but their lack of trustworthiness presents elevated risk to the buyer. This elevated risk is too high for my comfort level, so I would never purchase a vehicle from this dealer. Additionally, I would caution my friends and family against doing business with this dealer.

I recently purchased a used Ford Truck thru Bayer Ford and couldn't be more satisfied with the service and accommodability. Mr Todd M was my salesman and Mr Travis guided us thru the financing paperwork and they both did it all over the phone! This is my first time being trusting enough to do a deal of this magnitude strictly online and sight unseen, but these guys earned the trust well. I would def referr them to friends to do the same. J Jones

Made an appointment to go see a vehicle on their lot. Told Saleh Bays we were leaving right away, and it would take 2 hours to get there. She confirmed with me that the vehicle was available, and id be meeting with Ethan even we got there. We arrived right at our appointment time, and as soon as Ethan came out of his office, we knew something was wrong by the look on his face. I introduced myself, and my wife and told him we were here for our appointment, and he informed us the vehicle wad sold, and the person was already in finance. Ummmm, if they're in finance, that means they've been there for a WHIKE and it would have been nice for a phone call before we drove 2 hours down there. When my wife and I said your kidding, and we turned to walk out, Ethan didn't even try to negotiate and offer to show us anything else. This is TERRIBLE customer service. A simple phone call would have been nice. I had cash in hand, ready to buy. I WON'T deal with them in the future, that's Ridiculous!!

I found a car online that interested me so I contacted the dealership. I received a reply to my initial email, but no response from a followup email I sent.

Traded in my vehicle at the Bayer Ford dealership for a vehicle they had listed on their website. Brian Weaver was my salesmen and made my experience very smooth and enjoyable! I will be back to service my vehicle and for future purchases.

They had a truck listed for an amount I called no one new what I was talking about they called me back after the finally found what I was asking about.. I went get the funding as i told them i was doing i called back to put a down payment on the truck only to find out they jacked the price up I told coy I would buy the truck for the original price we had discussed he was very rude and unhelpful i would not do business with them they don't want to be bothered

We bought a car from Bayer and we will go back to Bayer every time we need an auto. We had a discount program through my employer which had a time limit. Bayer and especially Chas Bayer did an amazing job of getting the paperwork finished and our purchase completed. We brought the car in for servicing and Chas noticed the tires weren’t performing to his standards and replaced them. We didn’t even have to ask. Great, honest person who works hard to take care of his customers. Best car buying experience out there.

I was not happy with the closing as I felt the F & I rep was too pushy with the service maintenance