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Checkered Flag Toyota

(2,583 reviews)
Visit Checkered Flag Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 12:00pm–6:00pm Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2017 state dealer award 2013 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (757) 512-6680 (757) 512-6680
Used (757) 512-6645 (757) 512-6645
Service (757) 512-7908 (757) 512-7908

Reviews

(2,583 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Checkered Flag Toyota from DealerRater.

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Sales/Product Specialist rating

Alex was recommended by a neighbor who also purchased a vehicle from him at Checkered Flag. Alex assisted me with finding the 4Runner I wanted and at the best price available. He did not pressure me into getting any “extras” that most dealers often do. He made my wife and I feel like we were dealing with a friend vs. a “slimy” salesman. This was by far the best experience we’ve had purchasing a new vehicle. I will definitely recommend Alex to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for stopping by to leave this incredible review. It’s delightful to know that Alex took care of you and that we could provide you with the best new vehicle purchasing experience you’ve ever had! Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Have a great day! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

My faith in humanity restored

Just finished my second purchase from Checkered Flag Toyota. I am officially a life long customer. I have always doubted car sales tactics and the stigma of "the sleazy guy in a plaid jacket" raking me over the coals. My experience with the team, and my favorite product specialist Michael Alfier, have lifted my hopes in humanity. No xx. If you are interested in just starting your search, let Mike do the homework for you. Professional, sincere, and fun to work with!! Probably going to call him to go crack a cold one. That good!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Michael and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

Faith in Car Salesman restored

Just finished my second purchase from Checkered Flag Toyota. I am officially a life long customer. I have always doubted car sales tactics and the stigma of "the sleazy guy in a plaid jacket" raking me over the coals. My experience with the team, and my favorite product specialist Michael Alfier, have lifted my hopes in humanity. No BS. If you are interested in just starting your search, let Mike do the homework for you. Professional, sincere, and fun to work with!! Probably going to call him to go crack a cold one. That good!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

I will never buy a car from here ever again.

I bought my wife a 2018 Toyota Highlander, while the process of buying a car was simple the quality of the car is not. The car the we bought from the dealership is already falling apart the stitching on the passenger side and the rear where my daughter sits is also falling apart. The second issue that I would like to bring up is the dynamic cruise control three are days where it doesn’t work I’m driving on the highway and I try to engage the dynamic cruise control and the car is giving me a error message. The last issue that I would like to bring up is the gap between that navigation system this is not the first time that this is happened I bought the exact same car from this dealership and the same issue was happing to my other car. I brought these issues up to the appropriate staff and there response was “the issues that I’m experiencing with my car are normal wear and tear” I forgot to mention that I took the same concerns to priority Toyota and they said that I shouldn’t be experiencing any of the issues. So for that reason I would not recommend that you buy a car from here

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fredie Santos Rocks!!!

We have purchased two vehicles from Fredie, and both times service was Excellent. Fredie's knowledge of all the vehicles, their trims, and accessories made our buying experience efficient, care-free, and just plain awesome. Thank you Fredie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review, Steve. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

Fredie Santos Rocks!!!

We have purchased two vehicles from Fredie, and both times service was Excellent. Fredie's knowledge of all the vehicles, their trims, and accessories made our buying experience efficient, care-free, and just plain awesome. Thank you Fredie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for leaving us this great review, Steve. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

Best sale person I met Fredie santos much help.

Nothing to say but all the good things for Mr. freddie santos i will recommend him to all my friends and family and co workers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

Excellent Service

Checkered Flag's service was excellent. It was very quick and easy to understand what you're paying for when making a purchase. I was able to find the car that I wanted, including safety features, that I will definitely pass it down to my child. I was able to have great warranty on the car so my child wouldn't have to worry about paying for a lot. I'll definitely recommend their service to someone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

excellent customer service

We've done business with Checkered Flag Toyota for many years, always have a wonderful experience when purchasing a vehicle. Has great customer service, the product specialist has been attentive and knowledgeable, answered our questions . He went above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

Outstanding car buying experience

Robert Cameron knew the vehicles and helped us choose the perfect SUV. Also we really liked the look of the dealership. I knew about the changes to the service area because I bring my Tundra in for service, but I really like how the sales area has been updated. Robert was knowledgeable about the process and made this a smooth purchase for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to write this 5-star review. We strive to provide a smooth and knowledgeable experience to all our guests and are glad to hear that Robert helped you find the perfect SUV for you! Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020