Paretti Mazda

Arrived before 7:30 AM so first in line. Condition: Light for possible trouble in braking system. At 10 AM got inspection video about tire tread depth etc. NOTHING ABOUT THE LIGHT. ASKED WHAT WAS GOING ON. Told they were working on it. 12:30 PM, left to go home in another car because still no information. Called and came back about 1:45 PM because car was needed to go to work. Told they did a software update and were testing the car. Prognosis of success is unknown. Felt like we were being strung along. Others came and went while we sat there. UNSAT.

I had a very difficult and prolonged experience with the service department at Paretti Mazda that lasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this experience was the lack of urgency and communication while my vehicle remained unreliable. This situation impacted my ability to work and required constant follow-up on my part. I ultimately had to escalate the matter through Mazda Corporate, the BBB, and the Louisiana Attorney General’s Consumer Protection office before meaningful progress was made. While the dealership eventually reimbursed the earlier repair and fixed the EVAP system, it should not take months and multiple outside complaints for a customer to receive proper resolution. The vehicle is now running correctly, but the process to get there was unnecessarily stressful and time-consuming. All documentation related to this situation including repair orders, diagnostic reports, and correspondence with Mazda Corporate, the BBB, and the Louisiana Attorney General’s Consumer Protection Section has been retained.

The service department at Paretti Mazda is pure trash. I had my son's CX30 towed in 25 days ago because the key FOB ceased communicating with the vehicle. Because the car did not tell me in advance it was going to stop working I did not have an appointment. The "appointment" was 22 days ago. They did say they were shorthanded and running behind, so I gave them a week to deal with the vehicle. A week later I stopped in the dealership and was told that it would be fast tracked. For the next four day I had radio silence. I left a message with my service advisor and got no response. The next day finally got someone on the phone who told me it would be at least two more weeks. As of January 2, 2026 I still do not have my car or even any idea what is wrong with it. I do not blame the techs for this situation. My blame lands solidly at the feet of the management of this clown show of a dealership. They need to acknowledge they do not have a reasonable turn around time on vehicle repairs and offer recommendations for service centers which can and actually will fix your vehicle.

Brand new car has been there for 7 days for a repair. Can't get an honest answer out of anyone. Spoke with 3 different service reps and the service manager. No fn help. This is extremely disappointing with a brand new car.

Car is only 10 months old and one of the key fobs crapped out. I was told in sept that it was covered but i needed to schedule and appt. I did so and Brought it in today for service and while they can't explain exactly why it needs to be reprogrammed (and only one was bad but BOTH need to be reprogrammed?????) , now they say they want $650 to do so. I bought next to the top of the line CX5 model, paid for a PLATINUM extended warranty and 10 months out a key fob goes bad, I'm told it would be no charge and then this........How can I trust them to do any maintenance after this? How can I trust anything they tell me going forward.. Then today after being told there was no charge for checking out why the key fob wont work, they charged me 210 that I was not told about AND did NOT approve. Buy a Honda, Hyundai, Kia etc. Stay away from Mazda

We were in the market for a secondary car and the Miata was a big contender, so Ed helped us test drive a couple. It took a little bit of time, but Ed got a manual hard top and an automatic soft top for us to drive. He wasn't pushy about us buying during the test drive period. Unfortunately, Parett didn't have the configuration we wanted. We got out the door prices from 9 other dealerships and got Ed to give us an out the door price for getting a car delivered. Unfortunately, the price difference was just too great between them, though he did get a decent price. So we ended up purchasing from a dealership out of state. But we had a good experience with Ed and we likely would have gone with him if they had had the configuration we wanted on site.

Sales rep Jay and manager Brady could not do enough to help me they were so professional and so helpful and I was so grateful.

Worst place I’ve ever had any service taken care of in my life the service manage is terrible the service advisors don’t know what they’re doing avoid this place

My Mazda 6 is being serviced at your location. My husband was speaking with Lorraine this morning, I overheard that conversation. Before the discussion was over I had to talk to Lorraine for a moment to tell her what a great job she was doing; Lorraine's customer service skills & talent are by far one of the absolute best I've ever encountered. She is indeed a gem for the Paretti team & I wanted to make sure she knew that, and if she'd said anything that had upset my husband or myself, it would only be known by the 3 of us but I was so impressed with her, I WANT EVERYONE TO KNOW! Lorraine deserves to be recognized in every way possible; she's THAT GOOD! Paretti is top-notch at everything they do and needs to know that she is one of the best of the best!!! Please thank her again for being who she is and being so good at what she does for the Paretti team and your customers. I was smiling after I spoke with her and am still smiling as I write this; that's not only rare but almost unheard of in my experience; Lorraine is simply the BEST! Thanks to all, Paula Harrell

Everything was great about my experience with Paretti Mazda. Matt was very responsive to my emails and helped me decide between two vehicles.