From the moment I walked in to the time of purchase, pickup, and through license set-up, this dealership never cracked a smile or came close to saying thank you for your purchase. The general feeling is “we don’t care.” Beyond the purchase it took 3 visits to the dealership to get my license plate in place. The only person worth talking to at Paretti is Erin. Thank you Erin for your smile and caring attitude.
I am so sorry to hear this Mariska .I am the Sales Manager and I always try to say thank you to our customers. Evidently I failed with you. I remember you face. Did you have someone with you that day? Seems like I had talked to them. Not sure. Anyway, I know salespeople try to not get involved with customers when they are dealing with another salesperson, but no excuse to not at least smile! Although, it's late....THANK YOU for your business! Hope you are enjoying your car.
Regular scheduled service for my F Pace
Rachael was terrific. Very professional and friendly. Routine serves was performed ahead of schedule. Car was washed. Delightful experience. Facility is tired and old.
Thank you very much for the positive review. Rachel and our team work very hard and your comments are appreciated. Just a few months and we will be done with the new dealership on Veterans. You are going to love it.
I wrote a bad review on Paretti dealer on the purchase of my Infiniti G37 because as reported by Infiniti of Baton Rouge , the 122000 miles service was performed , but Paretti got the car from Infiniti as completed ;they were under the impression as i was the required service was done , Paretti called me and they were more than willing to work with me even thou it wasn't their fault . They went the extra mile to help me correct the issues and performed the maintenance for me on my Infiniti . I am more than pleased on the response from Paretti , they were professional, courteous and concerned . Timmy and Mr. Lyle helped me solved my concerns and wanted to be sure the car was in top shape before it left the lot . Thanks you Paretti , you earned a new costumer for life . Sergio
Thanks Sergio. I truly appreciate your understanding with the situation. Craig Paretti
Steve Nelson, MD
Outstanding first class service from start to finish.
Dr. Nelson, Thanks so much for the 5 stars. Hope you guys are doing well. Craig Paretti
I called the dealership around 9:00 am. I Told they I am out of state and would like to buy one of their vehicles. For the next several hours I gathered information from the sales person and gave them my information. Since I was out of the area,I set up an appointment to have an inspection done on the vehicle. The salesman was very helpful. He offered to drop the car off for me. I began arranging for shipping of the vehicle. My salesman was very pleasant and helpful. Around 5:00 pm I had not heard from them. So I emailed to check in. They said sorry, someone came along a couple of hours ago and bought the car. They could have called and said we have another buyer, if you put down a deposit we will hold it for you... That was never done. I was never asked to put down a deposit, I would have happily done so. I don't appreciate this type of business practice. I don't enjoy wasting my time. To be clear, I don't blame the salesman. Someone there made the decision to sell a car out from underneath me.
Dear Joe, We apologize for your experience. It's very difficult when multiple people are interested in a specific car. We receive hundreds of texts, emails and calls per day plus many in store walk ins. It's not our practice to hold cars because the buyer standing right in front of you that has seen and touched it is ready to buy. We can't tell them no and risk another buyer coming to see it back out because of something unexpected. Once again, we are sorry for your experience. Hopefully we can make it up to you in the future.
Michael Sims was an absolute pleasure to deal with very knowledgeable and informative. Incredible experience! He has a customer for life!
Why thank you Natalie! Michael appreciates the mention and the 5 star review. We love life long customers and we have many.
Paretti always provide great customer service and efficient auto service.
Thank you Pastor D. We look forward to seeing you again in the future. :-)
As always my concerns are taken care of in a timely matter.
Thank you Jose. We try hard to get all of our customers in and out quickly.
My recent purchase of the Jaguar XE!
I recently purchase an XE from Paretti and it was the BEST experience ever! Michael Sims is a wonderful representative and it was a great buying experience. I've owned Jaguars before that I purchased from Paretti and everything from the purchasing to the service experience has been exceptions. My last Vehicle was not a Jaguar, that was a mistake. I went with another vehicle previously and the process of the purchase and the experience after was horrific. It made me realize why the dealership is as important as the actual car. Thank you Paretti team!
Christina, Thank you so much for taking the time to write this awesome review! Many people don't know that our sales department is enabled to handle a transaction beginning to end. None of that passing around around the customer nonsense most others do. Thank you for letting the world know.
I-pace soaftware update
Provided loaner vehicle, all requested service completed in a reasonable time.
Melanie we greatly appreciate the 5 star review. Thank you for doing business with us and for driving two hours for service.