Totally impressed by the Giles VOLVO staff and showroom during my recent transaction leasing a 2020 VOLVO XC 90 SUV. Highly recommended for a first rate... customer experience!
The Salesman was kind enough to stay late due to getting off of work late. He did not rush us and answered all out questions.
From the minute we entered the dealership, we were provided wonderful customer service and the buying experience was truly a pleasure. Beautiful dealership,... great customer service and an amazing vehicle❤️
Newly relocated from another state, my car was nagging for scheduled maintenance, and as I prefer to use the dealer, I went to Giles, the only Volvo dealer... in the area. It took nearly a week to get a maintenance appointment, perhaps due to the holiday crush, but that's not a big problem. Once I got there, the staff was friendly, and the service was performed in a timely manner. I was disappointed when they told me they couldn't do state inspection, so I advised them I was going to get the state inspection just after the service, and to please make sure I would pass. They missed a burned out bulb and I had to go back a couple of hours later to get the bulb replaced. That was an annoyance.
The salesperson and owner were knowledgeable and friendly. They continued contacting and researching best manufacturer deals. Excellent price and service... brtter than a Ferrari and Lamborghini dealership.
It was on time, staff was very polite, and it was all done quick...
On a recommendation from a friend I decided to downsize from a larger car. I decided to give the Volvo a try. My Parents had already purchased two vehicles... from this dealership/ salesman. They were adamant that I give Jake Counselman a call. Immediately I felt comfortable asking the tough questions. He answered all with class and no pressure. I felt like he was ultimately working for me when it came to price negotiations . Everything was open, crystal clear and above board. I even brought to his attention a discount that I had discovered online, that he was unaware of due to some email snafu. He asked his sales manager and, behold, it did apply. Any other dealer would have pocketed the $3k, but they honored it and did it happily! I cannot say how impressed and "blown-away" I am with this dealership and with Jake as a salesman!
Never mind taking my car in for maintenance because it is always done so swiftly. Wish that they would have a soft drink machine .
Get on board with the Giles experience. Volvos are the best cars on the market.
My salesman, Todd Warner, most professional, knowledgeable, and enjoyable salesman I have ever dealt with.