Reviews

Average Ratings

3.9
17 lifetime reviews.
  • Didn't have what I was looking for but good experi

    Nice people to deal with, didn't have what I was looking for and didn't try to push anything else


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    Nice people to deal with, didn't have what I was looking for and didn't try to push anything else

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • NEVER USE WAYNE COUNTY FORD

    Had to wait 3 hours to get my snow tires put on..I watched as people who they knew came after me and left before me..I had been going there for se...

    Dealer Response

    Hi this is Roger Kowalski we do care, I will be reaching out to you I have service getting me your contact info so I can reach out to you personal...


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    Had to wait 3 hours to get my snow tires put on..I watched as people who they knew came after me and left before me..I had been going there for service for many years and even recommended them..but I was treated badly and spoken to harshly...never again..Please save yourself some aggravation..worse part is the employees don't care if you complain..I guess management is the same way

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi this is Roger Kowalski we do care, I will be reaching out to you I have service getting me your contact info so I can reach out to you personal to go over this with you and see what we can do to improve things in the future because every customer is special to us. Thanks hope we can talk soon and see that something like this never happens again Roger Kowalski


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  • Oil change

    My idea of quick line isn't at least an hour wait. I went elsewhere and they did it within ten minutes wait. Was looking for a new dealer for my n...

    Dealer Response

    Hi Dan, My name is Roger Kowalski I'm new to the store I am the sales manager 1st I would like to say I am sorry your Quick Lane oil change took t...


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    My idea of quick line isn't at least an hour wait. I went elsewhere and they did it within ten minutes wait. Was looking for a new dealer for my next car guess I'll keep looking.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Dan, My name is Roger Kowalski I'm new to the store I am the sales manager 1st I would like to say I am sorry your Quick Lane oil change took to long. From time to time there can be delays that shouldn't but can happen to makes things take to long. I hope that understanding that you can please give us a chance in the future to earn your business... Thanks Roger Kowalski


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  • Impeccable Service

    I must say Wayne County Ford is a 5 star dealership. I purchased 2 vehicles from Howard Jr. One was new in 2002 & recently a 2015 Lincoln MKC. Th...


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    I must say Wayne County Ford is a 5 star dealership. I purchased 2 vehicles from Howard Jr. One was new in 2002 & recently a 2015 Lincoln MKC. The service was great then & even better now. Incredible deals but the service after the sale is what counts. I had a few questions after the sale & Howard was right there at my place of employment to help. That is amazing!!! My coworkers are very impressed ¿¿¿

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Outstanding service

    Just returned from having my 2010 Escape serviced. Chaz was outstanding with her usual bubbly personality. She explained everything in detail an...


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    Just returned from having my 2010 Escape serviced. Chaz was outstanding with her usual bubbly personality. She explained everything in detail and told me how to get a rebate from Ford on my service. She is a gem. Was able to watch the servicing of my vehicle thru the observation window. The tech "Nick Sporer" did an excellent job, was very thorough and kept the car clean. I was very pleased with the entire service experience. Will continue to have my vehicles serviced here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Ford Escape

    We were looking for a replacement for the 2012 Focus we have and found a low mileage 2014 Escape that fit the bill. Our sales person was very cour...


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    We were looking for a replacement for the 2012 Focus we have and found a low mileage 2014 Escape that fit the bill. Our sales person was very courteous and did not pressure for the sale. We have been doing business with Wayne County Ford for years. We had purchased the 2012 Focus from them in 2012 and had all our service done by them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No response from email

    I emailed the dealership about a certain vehicle and they never responded back to me.I guess they don't need any more customers, I won't waste any...

    Dealer Response

    Sorry Rich, I can't find any e-mail to respond to. Please call me directly at 570-251-3673, and I,ll be happy to answer any questions you may have...


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    I emailed the dealership about a certain vehicle and they never responded back to me.I guess they don't need any more customers, I won't waste any more of my time!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sorry Rich, I can't find any e-mail to respond to. Please call me directly at 570-251-3673, and I,ll be happy to answer any questions you may have. Glen Kempinski, Sales Manager, Wayne County Ford, Honesdale, PA


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  • Joe Barretta got me into the truck I wanted!

    Joe couldn't have made the buying process any easier. I was coming from 2 hours away and he took care of all of the work for me and kept me update...


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    Joe couldn't have made the buying process any easier. I was coming from 2 hours away and he took care of all of the work for me and kept me updated throughout the whole process. By the time I reached the dealership everything was ready to go. Both Joe and Chris were extremely friendly and helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Couldn't have IMAGINED a better vehicle & SALESMAN

    Wayne County Ford gave me the most amazing vehicle I could have ever imagined!! My father Fred Gutmann had bought several vehicles from WCF for ma...


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    Wayne County Ford gave me the most amazing vehicle I could have ever imagined!! My father Fred Gutmann had bought several vehicles from WCF for many years and so has my family. We love the vehicles that are on display and the variation from sedan to truck, fast to floating on a cloud drives. The salesmen are so personable and go beyond the call of duty to make sure you get EXACTLY what you are looking for in a new vehicle. The buying experience I had was meant to be. I showed up to the dealership to look and seee what was new because WCF always has new luxury arrivals. I started from sedan and was planning to make my way to trucks. THE FIRST VEHICLE I RAN UP TO IS NOW SPARKLING IN MY DRIVEWAY. I couldn't be any happier and I'm so excited to show off my new 2014 Ford Fusion- white with RED LEATHER!! To all of my family and friends. HUGE ThankYou and a return customer to my AMAZING salesman FRANK J. CRAPELLA for giving me a fantastic buying experience. NO HASTLE OR A RESPONSE THAT ENDED IN NO. Frank was amazing, he was educated on the vehicle I wanted and did his best to make sure I was getting exactly what I wanted & I have NO complaints or wish my buying went any other way. Fantastic prices at WCF, inside the dealership is also beautiful. Upon entry there are all new vehicles on display of all kinds, they have a FANTASTIC waiting area if your WCF vehicle is being serviced and the restrooms are always spotless and clean! WAYNE COUNTY FORD DOES IT RIGHT! They have been such a pleasure to have done business with. My salesman FRANK J. CRAPELLA let ME tell him what day &time I would arrive to pick up my vehicle. Not a problem he told me. Nice guy, great smile, knowledgeable, personable, and most of all WILLING TO MAKE MY BUYING EXPERIENCE FANTASTIC. Will definitely be doing businesss with this dealership for MANY YEARS TO COME. And so will my family! We <3 Wayne County Ford!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Hands down best dealership out there

    Bought a 2009 Audi S5 beautiful car inside and out. Frank Crapella went above and beyond to make my buying experience like no other. The whole tea...


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    Bought a 2009 Audi S5 beautiful car inside and out. Frank Crapella went above and beyond to make my buying experience like no other. The whole team at Wayne County Ford very friendly and such a great environment.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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