Wayne County Ford

I came in for an oil change, Rodney told me about a safety recall I had on my car. They completed the oil change and recall quickly and got me back on the road. I will definitely be coming back.

Wayne County Ford's service department absolutely restored my faith in honest mechanics. I brought my 2019 Escape in after my local mechanic could not get anywhere with my check engine light. He replaced all my spark plugs and coils for a misfire. I never trusted dealerships so i was weary setting up the appointment. Tammy was great and listened to my concerns and got me scheduled. After they looked at my vehicle, they informed me that the misfire was from my engine burning coolant. She told me that normally this is a very costly repair and that my engine would need replacing, but luckily there is a warranty extension on the engine, and it would be replaced at no cost to me. Tammy got me in a loaner vehicle while the repairs were being made. I picked up my vehicle and no more check engine light; I couldn't be happier. Tammy is wonderful and I highly recommend Wayne county Ford.

I brought my truck to Wayne County Ford for a transmission repair and had a frustrating experience with how my situation was handled. I provided warranty documentation and simply asked that it be reviewed. The service manager refused to look at it, pushed it aside, and stated that the computer system is all that matters. He also suggested the document could be fraudulent and told me to take it back to the selling dealer. When I asked again for it to be reviewed, I was told service could be refused. I was later contacted by the owner, Bryanna, who was polite and responsive. I explained from the beginning that I was already working with the selling dealership on the warranty and that my concern was how the situation was handled. While she offered to help on the warranty side, the focus stayed there rather than addressing the customer service issue. At the end of the day, I was simply looking for the way I was treated to be acknowledged and addressed. This situation could have been avoided with basic professionalism and a willingness to review the documentation provided. The repair is still ongoing, so I cannot speak to the quality of the work yet, but the initial experience was disappointing.

Not good the guy who I talked to about there vehicle I was inquiring about talk to me like a xxxxxxx no people skills very mean wouldn’t recommend him to no one

Strike 1 - I bought a brand new truck and after 115 miles it would not start. Strike 2 - Ford roadside assist was over a 3 hour wait so I called AAA and they came within the hour and towed it to the dealership. Strike 3 - The service department kept giving me lip service and they actually lied to me, they said they had a tech working on it but I could see through my app that they never even stated the truck. When I called them out on it they finally went to start my truck to work on it. They never once called me back to let me know know what was wrong with the truck and the manager had the audacity to claim I called 10 times a day so they didn't have to call me. To be honest, I called once a day around 3pm in the hopes someone would tell me the truth about what was wrong with the truck and give me a real time frame as to when the truck would be ready. he then said "You can pick up your truck but I don't know if it would be ready" I have never been treated so poorly after spending over 100K on a vehicle. All the poor reviews on this site are basically about how horrible the service department is and they would all be right. The should fire the service manager and hire someone who actually cares about costumer service.

Buyer beware. Wayne County Ford. Bought used vehicle a year ago from this dealer. Was shown “a Carfax”, no concerning issues. Ran Carfax recently for potential trade. Report shows structural damage, and theft recovery vehicle.report shows vehicle was bought at auction with a structural damage notice. Dates of damage and theft were long enough ago that there would be zero reason for them not to be on a Carfax. And all issues occurred prior to my purchase of the vehicle.No branding on title to indicate the theft. Structural damage or theft was not disclosed at time of sale. Carfax that I was shown was not given to me for my records at the time of sale. Lender stated they would have never approved transaction if they had known the issues. Checking with other dealers, they will not touch the vehicle even as a crazy low trade value. Experienced car buyer of both new and used vehicles, not a desperate buyer. I would never have bought the vehicle had I known the true history. I had no reason to doubt the Carfax I was shown at the time because I have had good experiences with them in the past (or so I think), as they are a fairly reputable dealer in this area. Dealer is willing to take the vehicle on trade at a very low price as a resolution, of course given the history of the vehicle. Do not trust the dealer Carfax, or anything they tell you about a used vehicle. I do not recommend.

Buyer beware. Bought used vehicle a year ago from this dealer. Was shown “a Carfax”, no concerning issues. Ran Carfax recently for potential trade. Report shows structural damage, and theft recovery vehicle.report shows vehicle was bought at auction with a structural damage notice. Dates of damage and theft were long enough ago that there would be zero reason for them not to be on a Carfax. And all issues occurred prior to my purchase of the vehicle.No branding on title to indicate the theft. Structural damage or theft was not disclosed at time of sale. Carfax that I was shown was not given to me for my records at the time of sale. Lender stated they would have never approved transaction if they had known the issues. Checking with other dealers, they will not touch the vehicle even as a crazy low trade value. Experienced car buyer of both new and used vehicles, not a desperate buyer. I would never have bought the vehicle had I known the true history. I had no reason to doubt the Carfax I was shown at the time because I have had good experiences with them in the past (or so I think), as they are a fairly reputable dealer in this area. Dealer is willing to take the vehicle on trade at a very low price as a resolution, of course given the history of the vehicle. Do not trust the dealer Carfax, or anything they tell you about a used vehicle. I do not recommend.

I emailed to ask for a price of a vehicle they listed without a price. Rather than replying with a price the salesman asked me to call. Why would I call without knowing the price? If it's more than I wanted to spend it would be a waste of time. I've never done business with this dealership so I can't speak to anything about them except not answering my request.

I cannot speak for the sales dept, but their service dept is AWFUL! They lied to me and went back on their words to save themselves time. I own 5 vehicles and would never take a single one to them. Service manager told me that he would honour the warranty I purchased as an addition to my truck, as I had broken down and came to them. When I told him I only wanted the covered parts replaced, and to pause working it until I fgured out the rest, he then refused me service entirely when I returned. This was AFTER I had gotten a rental because they told me it would be covered. Horrible communication, and extremely bad customer service. I understand maybe if it was impossible for them to resume warranty work that they had previously started, but the rudeness, shortness, and unwillingness to work with me was ridiculous. Now I am forced to fix my own truck because he refused to work on it entirely (even after saying that some of the parts broken were warrantied) , and I am out $200 for the rental fee that they also told me would be covered by the warranty. Worst experience at a service dept ever. Directly lied to my face and went back on their words to save themselves time. Dealt with Service Manager Dave. Rude and disrespectful manager.

Wayne County Ford from the purchase of my vehicle to the service has been the worst Dealership I have ever. I would never refer or recommend this to any one. The Sales manager would not honor a discount that ford mailed to me on the purchase of my new truck told me I had to reorder the truck in order to get it applied. The Service department tells people they have issues with their vehicle just to get more money out of a simple service. They have been caught multiple time doing this and even doing fake Warranty work that was not needed. They have no respect for personnel vehicles left at the dealer. They leave keys in them at night after hours and I even caught them leaving a vehicle running in the parking lot late at night with no one around. Good luck if you trust them!!!!