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Fowler Toyota of Norman

(836 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–9:00pm
Tuesday 8:30am–9:00pm 7:00am–9:00pm
Wednesday 8:30am–9:00pm 7:00am–9:00pm
Thursday 8:30am–9:00pm 7:00am–9:00pm
Friday 8:30am–9:00pm 7:00am–9:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 state dealer award
View 4 awards
2017 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award

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Reviews

(836 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fowler Toyota of Norman from DealerRater.

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Brian Field was great to work with.

Brian Field was great to work with. He went above and beyond. Big Thanks Brian!

Brian Field was great to work with.

Brian Field was great to work with. He went above and beyond. Big Thanks Brian!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I had a good experience at this dealership!

I had a good experience at this dealership! Very knowledgeable and someone you can trust!

I had a good experience at this dealership!

I had a good experience at this dealership! Very knowledgeable and someone you can trust!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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This dealership sucks especially the financial department

This dealership sucks especially the financial department they can't get me a reimbursement on my extended coverage the bank I went through doesn't even know that I exist after a month

This dealership sucks especially the financial department

This dealership sucks especially the financial department they can't get me a reimbursement on my extended coverage the bank I went through doesn't even know that I exist after a month

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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My salesman, Nolan Peterson looked for my car for over

My salesman, Nolan Peterson looked for my car for over fifteen months. He never forgot about me and would stay in touch with the latest news. I really appreciate his hard work!

My salesman, Nolan Peterson looked for my car for over

My salesman, Nolan Peterson looked for my car for over fifteen months. He never forgot about me and would stay in touch with the latest news. I really appreciate his hard work!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Wes at Fowler Toyota was exceptional salesman.

Wes at Fowler Toyota was exceptional salesman. I will definitely do business with him again

Wes at Fowler Toyota was exceptional salesman.

Wes at Fowler Toyota was exceptional salesman. I will definitely do business with him again

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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It is Very Difficult to get a hold of a live person on

It is Very Difficult to get a hold of a live person on the phone now that they have gone to an automated system. This has greatly reduced the quality of customer service this dealership provides. We have been using this dealership to service all three of our Toyotas since 2008. We have spent thousands of dollars with Fowler Toyota on repairs and maintenance, so I have A Lot of experience with the service department. I used to feel that I could trust my service advisor and they always gave great customer service but lately that is not the case. I have my Sienna in their shop right now and haven't been able to get a hold of my service advisor or a live human for over 2 hours. They want to do over $3000k of repairs without speaking to me, but I have questions! I have serious doubts about the quality of work their service department is doing if they are so cheap they won't even pay someone to answer the phone! In OKC we are very limited on Toyota dealerships and unfortunately Fowler's service department isn't the same dependable, customer-oriented dealership that they used to be 5 years ago.

It is Very Difficult to get a hold of a live person on

It is Very Difficult to get a hold of a live person on the phone now that they have gone to an automated system. This has greatly reduced the quality of customer service this dealership provides. We have been using this dealership to service all three of our Toyotas since 2008. We have spent thousands of dollars with Fowler Toyota on repairs and maintenance, so I have A Lot of experience with the service department. I used to feel that I could trust my service advisor and they always gave great customer service but lately that is not the case. I have my Sienna in their shop right now and haven't been able to get a hold of my service advisor or a live human for over 2 hours. They want to do over $3000k of repairs without speaking to me, but I have questions! I have serious doubts about the quality of work their service department is doing if they are so cheap they won't even pay someone to answer the phone! In OKC we are very limited on Toyota dealerships and unfortunately Fowler's service department isn't the same dependable, customer-oriented dealership that they used to be 5 years ago.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
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Fantastically ran dealership, the used car department

Fantastically ran dealership, the used car department will treat you very well. If they don't have what your looking for just ask they are willing to find it for you. Great team !

Fantastically ran dealership, the used car department

Fantastically ran dealership, the used car department will treat you very well. If they don't have what your looking for just ask they are willing to find it for you. Great team !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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They were very kind and did everything in their power to

They were very kind and did everything in their power to make sure I left with a vehicle.

They were very kind and did everything in their power to

They were very kind and did everything in their power to make sure I left with a vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I have purchased no less than 8 vehicles from Fowler

I have purchased no less than 8 vehicles from Fowler Toyota since 2009, and I continue to go back for several reasons; the purchase process is smooth and they listen to my needs, the salespersons are very knowledgeable and quick to ask for help when they need to, the finance department is considerate of situations and ready to work hard on my behalf, and I trust the service department implicitly to care for my vehicle after purchase. All told, I will be a lifelong customer and send everyone I know their way.

I have purchased no less than 8 vehicles from Fowler

I have purchased no less than 8 vehicles from Fowler Toyota since 2009, and I continue to go back for several reasons; the purchase process is smooth and they listen to my needs, the salespersons are very knowledgeable and quick to ask for help when they need to, the finance department is considerate of situations and ready to work hard on my behalf, and I trust the service department implicitly to care for my vehicle after purchase. All told, I will be a lifelong customer and send everyone I know their way.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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This dealership has a great staff.

This dealership has a great staff. They give you all the information you need and do not try to push things on you that you do not want. If you want to browse the selection of cars by yourself, they will not bother you and as soon as you need help they will help you without questions or waiting. This dealership gave me a great experience and was the best experience I’ve ever had at a dealership. They have made a customer for a very long time.

This dealership has a great staff.

This dealership has a great staff. They give you all the information you need and do not try to push things on you that you do not want. If you want to browse the selection of cars by yourself, they will not bother you and as soon as you need help they will help you without questions or waiting. This dealership gave me a great experience and was the best experience I’ve ever had at a dealership. They have made a customer for a very long time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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