Bob Howard Toyota

Very poor service. This is on 2015 Toyota Camry Hybrid with 40k miles. I purchased this car, new, at your dealership. Today it took 15 minutes to check in and 2 hours, me waiting, for an oil change and filter. Dealership advertised fast service and this is what I expected. I believe this was retaliation to me not excepting 5 other service recommendations. Wanted to align and balance tires. New tires put on 5k miles ago. No issue with alignment to warrant service. Wanted to flush transmission, no issue to warrant service. 40k miles ?????. Wanted ignition system cleaner, no problems I could find. Wanted 2 other issues done. I could no detect any reason for any of the recommendations to be done. Communication of recommended service was by e-mail. That does not tell me anything. Everything that was recommended was what Toyota suggested with a car with 10 years of normal mileage.I understand that service depts are looking to increase their bottom line but don’t agree with going about it your way. I think you will loose many customers when the word gets out about this kind of service. You lost me.

Very pleasant and knowledgeable staff. Very comfortable waiting area. Service was completed in a very timely manner. Will definitely recommend Bob Howard in Edmond to others. Thank you.

Long 3 hr wait . They were busy with other customers , staff was very friendly. Bathrooms were clean and dealership had plenty of cars to look at while waiting.

All in all a good experience. Recall work was done and inspection for any other issues.

Don Nelson, was a great help from beginning to the end. Called up there 15 minutes after opening time Don was on the lot, give him the stock number and he knew the vehicle and put his hand on it. We talked off and on and we made the trip to Edmond, after that Don held our hand and walked us through the whole procedure. Don knows everything about Toyota's, very informative, just what we are lacking today! Finance manager, Amie was also a pleasure to deal with, I would say exceptional. From the beginning to the end I would give Bob Howard five stars

I’ll purchase another vehicle when we need a another vehicle , I love Toyota vehicles.

Good service experience. Booked my appointment through the app. Service advisor met me in the drive. Total time at dealership was about 3/4 hr for 10k service.

Oil change and rear brakes for a 2019 Toyota Highlander. Work was completed in a reasonable period of time and cost was competitive. Service personnel are very professional and friendly and kept me informed of the process several times.

Prompt and friendly Service.. kept me informed while vehicle was being serviced. Advised when work was completed.

I took my new Sennia in for it's 5,000 mile service and was treated very nice. George in service explained all that was done. Thanks for a pleasant experience.