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Cavalier Ford Greenbrier

(176 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed

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Reviews

(176 reviews)

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Best car buying experience Ever.

Best car buying experience Ever. Love my van! Jsson a good sales per ssd's o no pressure. Very professional

Best car buying experience Ever.

Best car buying experience Ever. Love my van! Jsson a good sales per ssd's o no pressure. Very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This is at least the 6th car I have purchased from this

This is at least the 6th car I have purchased from this dealership. Have always gone to same salesperson. Test drove the car I wanted, found one in another color on the lot which was less expensive and purchased the vehicle. Had an overall pleasant experience.

This is at least the 6th car I have purchased from this

This is at least the 6th car I have purchased from this dealership. Have always gone to same salesperson. Test drove the car I wanted, found one in another color on the lot which was less expensive and purchased the vehicle. Had an overall pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Warning warning Alert ⚠️ Experienced the worst

Warning warning Alert ⚠️ Experienced the worst customer service ever.. Paid for 2 diagnostic 179.00 each . The adittude started when i mentioned i will install my battery as well i had warranty on my tire After waiting almost 3 weeks i went to the place and found out the parts for my maine problem been there already 2 days .When we finally were able to get a appointment that day my car was there all day i was informed that there send the wrong parts. Again i waited a little over 2 weeks Again i went up to the dealer to find out the part arrived one day ago. I was so mad that i decided to cancel my business with them . I paid at that time1515.30. .These people decided to charge me 75.00 twice one for each part returning fee .by the time i gat my money back it was 996.40. On the top of all that one diagnose was wrong .i was only a shortage. I gat ripped of 519.00 dollar by these people. This is a paycheck for me . Shame on them . The worst ever in my life. Watch your hard earned money people. If you decide to get work done che k out other places. I believe that expressing myself to get battery and tire cheaper somewhere else wasn't what these robbers didn't want to hear. And yes the battery was 100.00 cheaper installiit my self . Same battery was in there before. SO watch these people there don't care anout you just your money warning warning alert arlert THIEF'S

Warning warning Alert ⚠️ Experienced the worst

Warning warning Alert ⚠️ Experienced the worst customer service ever.. Paid for 2 diagnostic 179.00 each . The adittude started when i mentioned i will install my battery as well i had warranty on my tire After waiting almost 3 weeks i went to the place and found out the parts for my maine problem been there already 2 days .When we finally were able to get a appointment that day my car was there all day i was informed that there send the wrong parts. Again i waited a little over 2 weeks Again i went up to the dealer to find out the part arrived one day ago. I was so mad that i decided to cancel my business with them . I paid at that time1515.30. .These people decided to charge me 75.00 twice one for each part returning fee .by the time i gat my money back it was 996.40. On the top of all that one diagnose was wrong .i was only a shortage. I gat ripped of 519.00 dollar by these people. This is a paycheck for me . Shame on them . The worst ever in my life. Watch your hard earned money people. If you decide to get work done che k out other places. I believe that expressing myself to get battery and tire cheaper somewhere else wasn't what these robbers didn't want to hear. And yes the battery was 100.00 cheaper installiit my self . Same battery was in there before. SO watch these people there don't care anout you just your money warning warning alert arlert THIEF'S

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bought a new 2025 Ford Explorer from Cavalier Ford

Bought a new 2025 Ford Explorer from Cavalier Ford yesterday and hands down this was the smoothest experience buying a vehicle. Georgy’s attention to detail from beginning to end was phenomenal. I highly recommend you see him first if buying a vehicle is in your future!!

Bought a new 2025 Ford Explorer from Cavalier Ford

Bought a new 2025 Ford Explorer from Cavalier Ford yesterday and hands down this was the smoothest experience buying a vehicle. Georgy’s attention to detail from beginning to end was phenomenal. I highly recommend you see him first if buying a vehicle is in your future!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience in buying a Lightening F150.

Excellent experience in buying a Lightening F150. Jayson was awesome and extremely patient and answered all our questions. We have used Cavalier Ford to service our Ford trucks for many years and have always been impressed with the honesty and timely communication. This is the only place to go to buy or service a Ford vehicle in southeastern Virginia.

Excellent experience in buying a Lightening F150.

Excellent experience in buying a Lightening F150. Jayson was awesome and extremely patient and answered all our questions. We have used Cavalier Ford to service our Ford trucks for many years and have always been impressed with the honesty and timely communication. This is the only place to go to buy or service a Ford vehicle in southeastern Virginia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Zaharoula! We're thrilled to hear you had an excellent experience purchasing your F-150 Lightning with Jayson. We appreciate your loyalty and trust in our service team over the years. Enjoy your new truck, and we look forward to serving you again!

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Quick and straightforward very good car buying

Quick and straightforward very good car buying experience! Why fifteen words minimum? You need to buy your ford here!

Quick and straightforward very good car buying

Quick and straightforward very good car buying experience! Why fifteen words minimum? You need to buy your ford here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I am a Ford family membera, and this experience has been

I am a Ford family membera, and this experience has been exhausting. I have not had my 2023 Bronco for a year, and Ive had ongoing challenges with repairs which have been due to the fault of the dealership, and after eight months of attempting resolve the repair was unsatisfactory. Sales manager Mark Anthony, who assisted with this wad condescending and lacked integrity. I reported to Ford customer service, and reached out to the dealership to speak with general manager and as of today no response.

I am a Ford family membera, and this experience has been

I am a Ford family membera, and this experience has been exhausting. I have not had my 2023 Bronco for a year, and Ive had ongoing challenges with repairs which have been due to the fault of the dealership, and after eight months of attempting resolve the repair was unsatisfactory. Sales manager Mark Anthony, who assisted with this wad condescending and lacked integrity. I reported to Ford customer service, and reached out to the dealership to speak with general manager and as of today no response.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We sincerely apologize for the challenges you’ve experienced with your Bronco, Katina. We take feedback like yours seriously, and it’s disappointing to hear that your experience didn’t meet your expectations. Please reach out directly to our General Sales Manager, Daniel McGinnis, at 757-807-2109, and we’ll ensure this is addressed as quickly as possible. Your satisfaction is important to us, and we truly appreciate your continued trust in the Ford family.

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Chance was a great sales rep, he made our experience

Chance was a great sales rep, he made our experience enjoyable and was able to offer multiple options to make our choice in vehicles much easier. The entire team did a great job ensuring we were happy with our purchase and got what we wanted. Thanks Cavalier Ford Greenbrier!

Chance was a great sales rep, he made our experience

Chance was a great sales rep, he made our experience enjoyable and was able to offer multiple options to make our choice in vehicles much easier. The entire team did a great job ensuring we were happy with our purchase and got what we wanted. Thanks Cavalier Ford Greenbrier!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a wonderful experience, staff was very efficient

I had a wonderful experience, staff was very efficient and knowledgeable! Found the car of my dreams thanks to them!

I had a wonderful experience, staff was very efficient

I had a wonderful experience, staff was very efficient and knowledgeable! Found the car of my dreams thanks to them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star rating! We want to thank you for choosing our Cavalier Ford team.

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Buddy Johnson was great to work with , not the first car

Buddy Johnson was great to work with , not the first car I have bought from him . Buddy is a good man ! the cleaning and detailing of the car is 50 / 50 the inside of the car was done well , all good . the outside of the car NOT so good the 4 rims were NOT cleaned , NOT even touched the 4 tires were NOT shined ( black sidewalls ) and ALL of the black trim on the outside was NOT shined a child could have done a better job or maybe the person that did the outside work needs glasses if you paid him for cleaning this car , ask for your money back fyi : they had the car for 5 hours , my time is just as valuable as yours came home and cleaned the outside of the car myself ! fyi ; the car was not home delivered , I drove it home

Buddy Johnson was great to work with , not the first car

Buddy Johnson was great to work with , not the first car I have bought from him . Buddy is a good man ! the cleaning and detailing of the car is 50 / 50 the inside of the car was done well , all good . the outside of the car NOT so good the 4 rims were NOT cleaned , NOT even touched the 4 tires were NOT shined ( black sidewalls ) and ALL of the black trim on the outside was NOT shined a child could have done a better job or maybe the person that did the outside work needs glasses if you paid him for cleaning this car , ask for your money back fyi : they had the car for 5 hours , my time is just as valuable as yours came home and cleaned the outside of the car myself ! fyi ; the car was not home delivered , I drove it home

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

D. Davis - Thank you for your continued support and for sharing your recent experience with us. We're thrilled to hear that Buddy Johnson provided you with great service. We apologize for falling short on the cleanliness of your car's exterior. Your feedback is valuable, and we've addressed this with our team to prevent such oversights in the future. Thank you for bringing these matters to our attention. We look forward to serving you better in the future.

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