Westway Ford

John is always a pleasure to do business with when I take my truck in for service. He is friendly and makes sure the job gets done. So much that I am sure to even stop by and say hello to him if in for other reasons when shopping for vehicles or otherwise. He is the only one I will deal with in the service department and will continue to always be a repeat customer as long a he is employed here. Highly recommended to anyone who visits this service department.

I went to Westway Ford to have my 2013 Ford Taurus serviced. I made an appointment online and was immediately turned off to this dealer when the young man Anthony said he couldn't find the appointment. While I was waiting on Anthony to "find" my appointment in the system, I went to the showroom floor. As I looked around, I didn't see a Taurus. When I asked about it, one of the salesmen told me how the Taurus wasn't a good selling car and they didn't have any. It's an "older" persons car and a fusion is younger. He told me the Taurus was only a "upgraded" Fusion but wouldn't recommend buying the Taurus. Anthony stated they could find any issue with my car and would contact me if anything needed repairing. the dealership kept my car and never contacted me throughout the day regarding the status of the work, I went to the dealer that evening and told Anthony how upset I was because no one contacted me. He said they had to order the parts and they were extremely busy. Anthony stated they would need to wait until the following day for the parts to come in. I had an extensive coversation regarding this and was never offered a courtesy car for the inconvenience of this dealership needing to keep my car. anthony blamed the dealer, Paul Cerame, saying they told me lies in St. Louis about what was wrong with my car. He wrote on the paperwork that I declined service to my car, which is untrue, I was never told of any issues with my car. I have told everyone that I know that drives and buys Ford vehicles not to purchase it have work done at this dealership. The customer service was anything except 5 Star.

west way ford cheats on carfax! They sold me a car with broken bumper, where they just glued in and painted it to fool people and congratulation west way ford manager from pre owned department for fooling us and selling us the broken car. You guys should receive a award on worst car dealer!!! Please never even consider buying car there please save your hard earned money!

I must say that west way ford has made me a believer of great of customer service dealership. I have bought six different cars with different dealerships in the Dallas forth worth metroplex and never have I came across one that can treat their clients so well even after you buy a car from them.

I strongly recommend Westway Ford for all your car, truck and service needs. This is an excellent dealership.

I went in to test drive the new f150 2.7 turbo. I explained that I wanted to test the power. The guy shaked my hand and just left. He didn't say anything he just left! A few minutes later someone else came and said they will help us. I explained to him I wanted to test drive the 2.7. He took my license and said let's go drive it. When we get to the truck he says we can only drive it in the parking lot?!!!!!!

Just bought a 2015 ford Mustang 4 weeks ago and brakes squeaks very loud.Service says it's under investigation!!I regret my purchased.mmmmmmm?......

I scheduled an appointment to test drive a electric Ford Focus with Westway Ford. I was assured a electric Ford Focus was available. On the morning of the appointment I was called to confirm the appointment and I again stated I was only going to test drive a electric Ford Focus. The response was "absolutely, we have one available." I was concerned since their online inventory search did not show that one was available, but everyone at Westway Ford stated many times one was available. I arrived 5 minutes before my appointment with Hugo. I quickly learned that a appointment was one sided. Not really an appointment, rather a "come in and we'll get to you when we can." I thought they would be prepared and knowledgeable of my request. Neither was the case. Twenty minutes after my set appointment time I was introduced to Hugo. I told my wife that it was obvious they were stalling because they realized they had not listened to my request until I came in. Now they had to figure out how to tell me they didn't have the car I requested was available. I mentioned to my wife I wish they would simply own up that they didn't have one so we could get on with our day. After another 20 minutes of "bringing the car out" I was told the only one had just been sold. Not having a car in stock is understandable. Not listening to a customer multiple times and lying about it to save face is inexcusable.

My 2009 Mustang GT convertible started having a terrible knocking noise behind the dash. I knew immediately what our was and luckily there was still warranty available on my car. I took it back to Westway, where I bought the car, and they handled everything very professionally. Andrew Cossman did a great job communicating what they found, how it was going to be fixed, and when it would be done. 100% on the money! It was done correctly, on time, and was cleaned and beautiful when I picked it up. Truly a respectable organization throughout.

First off deal isn't done more than 30 days later. Traded my car in still isn't paid off and I received a late payment alert. Called the finance company they were supposedly using and they just refer me back to the dealer. So i can not get any info on my account, if there is one. The finance guys at the dealer say that the deal is fine, Basically giving the run around. Horrible experience buying a car an it still isn't over. Please stay away from West Way Ford!!!