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Westway Ford

(1,110 reviews)
Visit Westway Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (469) 706-6938 (469) 706-6938
Used (469) 713-3733 (469) 713-3733
Service (469) 913-1377 (469) 913-1377

Reviews

(1,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westway Ford from DealerRater.

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Best dealer service in the Metro-Plex

Westway Ford and Johnny Crecey have given my Wife and I excellent service since we purchased her 2013 Ford Fusion three years ago. Johnny is honest and sincere in his care for his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Stellar Experience

I have purchased 4 cars from Westway Ford, both new and used, and had my vehicles serviced there a multitude of times as well as with the body shop...they always treat me like a queen. Thank you to Ali Benli, Damon Pompa, Candido Urieta, Harvis Grammer, Tom Carpenter, Tim White and Barton Hankins for always taking such good care of me. If you are looking for honest and trustworthy people who help you with anything you need, and do not try to make a ton of money on you, but literally just meet your needs and help you along the way - go here! They ALWAYS take EXTREME care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy that you had a great experience while shopping at Westway Ford! Thank you so much for purchasing 4 cars from us!! We appreciate your business as well as the positive feedback and are very glad that our entire sales team was able to help you find the right car. We strive to go above and beyond to make our customers happy. Thank you for continuing to come to Westway Ford to get your car serviced.

New Experince

It was my first time a new car and Omar-Velasquez-Soto was very helpful and made me comfortable. Candido was of great assistance as well and helped itemized the bottom line.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

wonderful Customer service

Westway Ford is one of the best dealership I have been to. The sales man that I had Brandon Goodman help me find a car best suited for me and my kids, I would definitely recommend others to go to Westway ford to buy there next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are very happy that you had a great experience while shopping at Westway Ford! We appreciate your business as well as the positive feedback and are very glad that Brandon was able to help you find the right car for your family. We strive to go above and beyond to make our customers happy. Come back and see us soon to service your vehicle!

Joseph Lopez and Westway Team =Class Act

Joseph/Vic and the Team at Westway were wonderful in helping find exactly what I wanted in a vehicle.They went the extra mile to make it work within the guidelines I set forth. I now drive a brand new Ford Mustang and couldn't be happier. Thank you Joseph /Vic and Westway!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy that you had a great experience while shopping at Westway Ford! We appreciate your business as well as the positive feedback and are very glad that Joseph and Vic were able to help you find the right Mustang. We strive to go above and beyond to make our customers happy. Come back and see us soon to service your vehicle.

Horrible customer service

Dropped off car with set appointment, told me they would look at it, they never even looked at it and never called me to tell me, I called numerous times thoughout day and no call backs, I wasted time and my day with out my car which never even got fixed. Trie to make an appointment again and same thing, I guess they do not want business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're sorry you didn't receive the five-star service we pride ourselves on. We'd love to find out more about this specific incident. Please reach out to Angelica Wuvanich at (972) 659-2319

Best car buying experience I ever had

I had as many as seven dealerships on the phone. I would take a picture of one offer and send it to the other dealerships and had them fighting over me. However, Jeff Little, at Westway Ford, just gave me the price that I wanted right off the bat. I had other dealerships that were closer by match him after I showed them his offer, but I went with him because honesty and caring in a car dealership SHOULD BE REWARDED. Was such a smooth transaction. They even stayed open later for me because I had to drive 2 and a half hours to get there. Was bummed when Jeff told me that he didn't actually have the car on the lot that day but he then drove, himself, to another dealership, and picked up the car for me that same day. I dont know about all the other salemen at Westway, but Jeff Little goes out of his way to make you happy. I'll be happy witht his car for a long time, but should I ever need a new car again, Jeff Little will be on my speed dial.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy that you love the car you purchased from us and that Jeff Little was able to make sure you had a great experience for your first time buying a car! We appreciate your business as well as the positive feedback. We strive to go above and beyond to make our customers happy. Come back and see us soon to service your vehicle.

Worst Dealership and very Unknowledgeable

They don't care about the customers so I ended up walking out and buying at another Ford Dealer, it's a nice dealership but the people in it need an attitude change and finance takes forever they took me into the delivery area and the girls there don't know anything about the product I've driven Fords all my life I would've liked to deal with with someone who actually knows the product and is excited to go over it rather than just doing it because it's a job ,this experience was awful It was a nice thought instead of just handing you the car but this dealer needs people who actually love the product and apparently the girl I dealt with was the manager all the managers here need more training the sales manager was rude as was the sales guy It was just the most awful experience ever I ended up paying more elsewhere but they had great service and were very knowledgeable so anyone looking to purchase a Ford should go to Five Star Ford it has its name for a reason

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fast and stress free

Being a first time car buyer, everyone did an excellent job in making the process fast and easy. I felt my needs were met and I felt everyone truly cared about me, the customer. Thank you Carlos for your professionalism and for giving me a pleasant experience at Westway Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy that you love the car you purchased from us and that you had a great experience for your first time buying a car! We appreciate your business as well as the positive feedback. Come back and see us soon to service your vehicle.

What a great Experience and time.

My buying experience with Mr.Mesillas was great and smooth. He was very professional and down to earth and provided all the information I requested. His customer service skills are great and help me get into a Ford Focus. At Westway Ford I did not get the run around or any pressure sales tactics. I will not hesitate to buy another vehicle from him and will definitely recommend to all my Co workers and family to Westway Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so happy that Mr. Mesillas was able to help you find the right car for your budget. We hope you love your new Ford Focus. We strive to provide the best customer experience. Please come back and see us when your Focus needs service.