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Huffines CDJR of Lewisville

(2,188 reviews)
Visit Huffines CDJR of Lewisville
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 9 awards
2018 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 568-4178 (888) 568-4178
Used (877) 250-6421 (877) 250-6421
Service (888) 604-2189 (888) 604-2189

Reviews

(2,188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huffines CDJR of Lewisville from DealerRater.

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Barry was very courteous and professional. He responded...

Barry was very courteous and professional. He responded favorably to my needs to complete the transaction quickly. Huffines only had possession of the vehicle for a couple of days but they managed to get it detailed, new brakes, a full tank of gas, etc. in the time promised. My daughter has a new(er) car to drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience working with Larry (TJ) Layman....

I had a great experience working with Larry (TJ) Layman. I did everything online and he took care of all the leg work ,therefore everything went very fast at the dealer location. I love it, but that is not all !Beside of being patient with me, it took me 2 weeks to get the price I wanted, he helped to get me an incredible APR for my car! Excellent customer service! I want to mention the Financing department, Raquel Mitchell. Incredible person to work. No presurre in signing any papers. I loved the explanation on the GAP insurance... I bought it right away ! One more thing: this was my second purchase at this dealer: in 1997 I purchased my very first track from here... In the end: Great employees, great car dealership !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jerry, as always, has shown to be an incredibly...

Jerry, as always, has shown to be an incredibly knowledgeable service agent whose primary focus is customer satisfaction. I am very happy with Huffines jeep and feel that at any time I can both entrust my jeep to get the right resolution and also know it will be done right! Count me in as an advocate for your service department and tell Jerry that he is a great example of what customer service should be like!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This is a follow up of my post this morning September...

This is a follow up of my post this morning September 7th. I spoke to Chris Kite 3 times this morning, during our conversation he referred to me as bud, at first he said the part would not be in until the 9th. I explained that may vacation starts the 10th and I was going out of town. He managed to come up with part (amazing) and assured me my Jeep would be reedy after 3pm. Later this morning I spoke to his manager Scott Spindle who blamed the delay on availability of parts indicating it was not their fault and assured me my Jeep would be ready @ 5pm. In addition Scott Spindle tried to get me to modify my negative post. Not only has the service been unacceptable I feel disrespected.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

What should have been a 2-3 day process is now 6 days and counting. My name is not Bud and I did not break the axle seal it is a parts failure. I will not be disrespected nor will I modify my negative post Mr. Spindle.

Huffiness in Lewisville Is Great to do business with....

Huffiness in Lewisville Is Great to do business with. Great inventory good people. Doyle Mcgahan was very helpful we have bought several cars from him, Never disappointed. He goes above and beyond to get you the best ride at the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Huffiness in Lewisville Is Great to do business with. Great inventory good people. Doyle Mcgahan was very helpful we have bought several cars from him, Never disappointed. He goes above and beyond to get you the best ride at the best deal.

Was the best car buying experience I have ever had. Zack...

Was the best car buying experience I have ever had. Zack Victory was my sales person and gave me his time from the start. He listened to what I was wanting and guided me in the right direction without being overbearing. I ordered a truck that he did not have in stock. Zack kept me updated regarding the status of the truck. Even though, as an impatient buyer, I wanted the truck sooner. Zack literally drove my truck 3.5 hours to personally deliver it to me the day it arrived. Zack showed extreme patients, problem solving, and a sense of humor to make my purchase an awesome surprise. I received a follow up call from the manager, Steve Ellison, the following day who was also a very sincere and likeable gentleman. I will be purchasing another new vehicle from them soon. Well done Huffines!!! You all should be proud of your facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great group of people, friendly and helpful. Terry did an...

Great group of people, friendly and helpful. Terry did an excellent job putting my deal together! I highly recommend this dealership and will use their services again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was my best ever experience buying a vehicle. I...

This was my best ever experience buying a vehicle. I live in Oklahoma and I found the truck I wanted at Huffines online. Kent was great online setting me up to come see the truck. When I got there, Joe treated me like family. He was attentive and made sure I had all the info. The dealership was gracious with a loaner truck until mine was ready. The whole buying experience was outstanding. The team at Huffines is first rate. I will buy another vehicle from them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Kent McKee is The Man! He was friendly and professional...

Kent McKee is The Man! He was friendly and professional right out of the box, and is someone I am proud to call a 'good friend.' Having issues with the local Ram dealership in San Angelo, I reached out to Huffines when I found my 2021 Ram Longhorn Limited 4x4 online and spoke with Kent. During the prep-work to set-up my local financing and discuss my trade-in, Kent was extremely helpful and expertly coordinated all of the things needed prior to my driving almost 280 miles (one way) to make this all happen. He gave me advice and directions on how to get to the dealership in the quickest, most efficient manner, checked on me periodically along the way, and even provided alternate directions prior to becoming stuck in hours' worth of traffic due to a major accident on my originally intended route. The process at the dealership was as painless as could be, thanks to Raquel & Bill having all of the paperwork ready to go, and I was back on my way to San Angelo within an hour, armed with some more excellent driving directions as Kent knew I was unfamiliar with the DFW Metroplex. I've never had a more painless and enjoyable experience purchasing a new vehicle (all of the driving aside) and appreciate everything Kent did for me immensely. This is the guy you want to help you get into the car or truck you've always wanted. Thank you again, Kent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

TERRY!!!!!!!!!!This man helped me so Much! Thank you...

TERRY!!!!!!!!!! This man helped me so Much! Thank you Terry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.