Huffines CDJR of Lewisville

Huffines Dodge of Lewisville, Texas is the best dealership! Hamed is so amazing! Makes sure you get exactly what you come in for! Bought 3 cars from Hamed yesterday! We couldn’t ask for a better salesman! He really is the best! Made the whole process very comfortable and informational! Answered all our questions honestly and thoroughly! Ray and Rachel in the special equipment area are wonderful too! Vincenzo (the Italian man) the manager was also super helpful when we needed extra guidance. Lady you sign papers with blonde hair. Raquel? Extremely helpful! Overall great staff! Very understanding and amazing! We definitely will be back!

I was greeted by several courteous Huffines employees in the parts/service departments. Jose Gandara was knowledgeable and provided awesome customer service. Thanks again Jose.

Worked with Doyle on a special order Rubicon. They were very helpful and the estimated delivery time was exactly as expected. Will look forward to doing the service there as well. I would recommend them!

For the record, this the first time I post a negative review on any business. I buy several vehicles a year thru different dealerships for personal use as I do for our fleets for different businesses I own and operate. But today, I just could not stay quite as I drive over 300 miles back to Odessa, Texas from Huffines Chrysler dealership in Lewisville, Texas. I am very disappointed with the Huffines Family Team at this dealership. It may not seem it's up to Mr. Bruce Johnston, or Mr. Marchiondo personally, but it's complete management, the team that represents the Huffines Family. “Mr. Huffines believed that when he helped someone buy a vehicle, he had made a friend for life. These values have been passed from father to son to grandson. Even though Denton and Collin County have grown up since 1924, we are still the dealerships where you will experience small town friendliness and a commitment to exceeding our customer's expectations.” They started with a one car dealership and have been very successful. I admire that. Now I can’t believe any of this posted on their website when they staff this dealership with the opposite position and beliefs. As a business owner myself I rely on my staff to treat our customer with respect, honesty, and honor as if it is me making the deal. They are a representation of me and my family. If my sales team or project managers agree to and or express any service or product that has my name on it, We deliver. Even at a loss. It is my name on it, I guess that still something in west Texas. Now Lewisville or Dallas in general I don't know, but your team definitely does not represent that. I believe that management has deceived and deprived a talented young salesman that has been working this deal for over a month from making his sale after his hard work and due diligence to bring in a customer like myself, to purchase a pick up. Not only using your sales person as a tool to deceive Huffines’ customer, and change the “rules” as they best see fit. Not thinking, nor considering the customers’ time and future potential as keeping him as a customer, as “ Mr. Huffines believed that when he helped someone buy a vehicle, he had made a friend for life. “ I guess that belief definitely stopped within family, and did not get taught to staff. That may make it the Huffines’ fault. I do not know. I feel sorry for this management team, I did forget to add this little piece to my disappointment in your dealership as I am still driving to west Texas, where I drove from today to your dealership, but apperantly this means nothing to you. But not only does the wind take Huffines’ word, but even the ink on your paper runs as well. As it seems I cannot post photos here of the signed documents for this deal. From what I understand, if you look at the date, for one. I show up in person today and was the first person ready to buy the vehicle, no other customer had physically seen the vehicle in person. I was told by Bruce, sales manager, that the vehicle was sold earlier that day by a customer that was not physically on site, nor even from the state of Texas. After the fact that on the 18th of this month I was told that such vehicle would only be sold under their own rule of First come first served signed by Mr. Marchiondo with ink on paper. Now excuse me as I may sound like an ignorant customer as I drive back from this very disappointing experience, but this has never happened to me in the past where not only a managers word not signature mean a darn. Any how; I suspect that vehicle was already promised to such person, and used that vehicle to mislead not only they own sales personnel, but their customers as well. I request an answer, not an apology. I do have one last question for all of your team. What is your time worth? Time for me is the only asset that never recoups once it is spent, it’s priceless. So I decided to save mine and yours once I left, but have plenty of time on this 320 mile drive back to west Texas to write this while you shrug it off and laugh at your customers and completely waste their time with your deception. I am sorry to not even see an excellent example of a sales person listed on their profile, Mr. Deven Wilson. He put this deal together and it took him over a month to do just for his team to let him down and disappoint his customer. What a shame. Mario

SEE SURYA! He was absolutely amazing to deal with. Day or night, this guy truly went the extra mile to make me happy. He is a man of honesty and integrity and he is super knowledgeable about all things Mopar! I can tell you he is a very unique salesperson because he is brutally honest and super likable! Thank you for making this so easy Surya, you’ve gained a friend and a customer for life! Also very with mentioning that Greg Birdsall (the GM) was very nice and professional to deal with. He assisted Surya in making sure I was happy and he did fantastic! Thank you both very much! Patrick S. New York PS. I bought a 2021 Ram.

We were thrilled with the experience and found Zack knowledgeable and easy going - no high pressure tactics and got a great deal. Wouldn't hesitate to use him again!

working with terry was a pleasure! he put me in a solid truck at a great price and the transaction was smooth! this is my 4th vehicle purchase and by far the best experience i have had at any dealership. would definitely go back and see them again!

Ask for Lisa LaVarta! She's amazing. Though she is in sales, she has shown she cares about people. We didn't, unfortunately, buy at this dealership, yet she has shown us she cares about our service issues. She has kept up with us and helped greatly. It tells me a lot about Lisa's integrity and this dealership. Mike called and got us right in. I'll follow up with how it goes at THIS dealership. I have high expectations after dealing with Lisa. 😉 Grapevine has been a great disappointment.

Terry Layman is a pro and should be considered a delight. This is our 3rd vehicle to purchase from him and he always comes through!

I purchased a used Honda from Scott Bradley at Huffine's Lewisville used cars. Got a great deal no hassle and received the price I wanted for my trade in. Very pleased with the transaction.