Huffines CDJR of Lewisville

I rate my experience excellent due to finding the problem but mainly with the Rep and the excellent customer service and being picked up once my car was ready

I'd been looking for a slightly used jeep for several months. I kept a couple of car trading websites open and visited them several times each week. I did see a few that fit my preferences but for many reasons, nothing was working out. I'd only seen one or two that jumped off the page at me, but those sold before I could get to them. When I saw the jeep for sale at Huffines I immediately reached out to Terry Layman, who promptly replied to me. Within an hour we were talking and were very close to closing the deal when another salesperson came into the room with him and announced that the jeep had just sold. It wasn't the firs time this had happened, so I said thanks and moved along. When I came out of a meeting the next morning I had phone voicemails, text messages and emails from Terry. The deal on the jeep had fallen through and he knew I wanted it so he did all he could do to get my attention. I called him and said put my name on it... then I made the 3 hour trip to get my new ride. The jeep was in immaculate condition, cleaned and polished with a full tank of gas. A big shout out to Terry Layman and the fine folks at Huffines for excellent customer service, treating customers with honesty and respect, and for being real. A big thank you to Bill Matson for getting the paperwork pushed through to get me back on the road. Great job guys!

From the Service Advisor, to the technician doing the work and explained the need for additional service to the cashier were personal, professional, friendly and always was a Thanks was expressed.

Service team excellent was traveling had to have it towed. They had me back on the road quickly made it home with no further issues

Thank you for helping get my new car! Did not have to stress out, all my questions were answered. Got to take my car the same day home.

I haven’t had my car long but I have been in the dealership pretty frequently since I’ve gotten it. I can not stress enough how fantastic Darrell is. He is a manager and there is a reason for that. He knows what he is doing and is great at his job. He overall has a great team but he by far stands out to me when it comes to customer service. I am a woman having to deal with the worry of purchasing a car and being nervous of being screwed over. I don’t have to worry about that with Derrell. Derrell makes sure his customers are well taken care of and goes above and beyond to make them happy. Also, one side note: the used car sales front desk lady is not listed, but her name is Wanda. She is so sweet and polite. Every time I’m in she takes great care of me, and is so good at her job! I just couldn’t leave her out of this review! Thank you Huffines for making me a very happy customer!

Jerry C, always takes care of my family when we need to bring our cars in. Jerry is very professional along with the rest of the service department.

Overall excellence in finding the vehicle we was looking for. He was very find and courteous to our needs unlike dealing with our home town dealerships.

We are from RI and needed an oil change and maintenance check up on our new Jeep Wrangler. I read the reviews of Huffines and decided to go there.

I contacted Huffines after my local dealership left me feeling unimportant. My first contact at Huffines was Kim Short whom was the beginning of my wonderful experience. She took my information and assured me that a salesman would return my call. I received a call from Ahmad Seyam and I was so impressed that I decided to take the two hour thirty minute estimated drive to Huffines. I was skeptical after I arrived but working with Seyam won me over - he was extremely helpful and catered to what I was looking for in a vehicle. As a matter of fact I selected a vehicle better than I intended to purchase. Last but not least was Bill Brand, very professional and informative. I really enjoyed my experience and I have recommended your Dealership to my neighbor. I feel like I had the dream team.