Huffines CDJR of Lewisville

We decided to give Huffines another try after a minor mistake they had made but inconvenienced us in a huge way. They were unable to address the situation at the time because we had traveled 6 hours away. However, after speaking with the service director he made things right. We greatly appreciate his customer service. We will continue to use Huffines Lewisville and love the customer care Ziah gives us every time.

I recently had an accident in my 13-year-old Dodge Ram and had to find a new vehicle quickly. Since I had always had great results at Huffines Lewisville's Service Dept. I decided to start my search at that dealership. I went in convinced that I would purchase another pickup, but after asking about 1000 questions I decided to purchase a Durango. I did a lot of quick homework at that point and ended up returning to Huffines because I didn't find another dealership in the DFW area with a lower price on the model with the features that I wanted. The sales team was super nice and very informed on every aspect of the vehicle, and made my purchase very quick and easy.

I’m sure all the service team is good, but I’ve dealt with Ziha Dauti my past several visits with my Ram and the wife’s Durango. He’s been honest and extremely easy to communicate with. When I want to deal over the phone he is quick to answer or call back. When email suits me best he has been quick to respond and actually answer my questions. I actually set up an appointment with him today via email. In fact he responded to 3 emails today before noon. If you are new to their service dept ask for “Z”.

I arrived at 7:00am Friday to have my car serviced. I was told that they would not even look at it till Monday or Tuesday. I got a call on Tuesday afternoon that they looked at it.

Was completed quickly with no waiting. Staff was competent and knowledgeable. Advised me about what brands of tires are good choices for replacement. Also showed me the sale they have on new tires.

Dealers are sometimes limited in their ability to make needed repairs that makes sense for the owner, Lewisville communicated and helped throughout the process to make needed repairs for me. I will always take my Jeep here (35 miles out of the way)!

First time buying and I dreaded going but it was quick and easy. Everyone was very nice and accommodating to all my questions and concerns.

Durango was brought in for new rack and pinion. Cheaper than some other quotes. Once car was picked up, it was apparent that someone had carved up the rear window where a political candidate sticker had been applied the night before. The only place the car had been besides our home between then and drop off at dealership was our kids school. Advisor (Mike) was very apologetic but manager (Scott) couldn’t have been more terrible. Refused to accept that the vandalism occurred at his facility and was defensive from the get go. He was smug and condescending. He “mansplained” that those windows cannot be scratched without a diamond bit. He became more defensive when he couldn’t wipe away what he insisted were “marks”. We contemplated filing a police report. We may still do it. I would not recommend this place. Especially if you are a woman. Thank you to Mark for being helpful and sympathetic. But no way we would be back.

They were very nice and quick about this process they did a great job and took great care of my car. They did an awesome job I’m a very satisfied customer

Even though I didn't buy my car from this dealership (which I regret) I bring my car here because of the excellent customer service. I have been bringing my car here for three years and am on my third service adviser. They have all been great. Ziha Dauti is my current service adviser and has has been excellent ! Ziha is very customer oriented and does an outstanding job making sure all my service needs are met and that I am happy with the services they provide. Ziha has gone above and beyond my expectations and believe me when i spent this kind of money my expectations are high. This is the first dealership I have ever dealt with that is consistent and as a customer that is one extremely important factor I consider when making my automobile purchases. Keep up the good work !