Capitol GMC

It takes me 2 hrs to get to this dealership and my experience with many dealerships is they practice wasting buyers time. I communicate my concern and the team made Capitol GMC an exception. First was Jeff. He send me video of the car with all the blemishes upon request. He presented a clean car and his demeanor calm our anxiety and tiredness. Then there was Ricky who is responsive. He negotiated an offer with me through email and got me into the store. Last was Maria. She was busy but relax and efficient. She close my purchase in less than 30 mins. This is the best synergistic team we've encounter. Good job Capitol GMC. We are very happy with our purchase and appreciate the efficient experience.

I had a very disappointing experience with Capitol GMC. Their sales team acted unprofessionally and did not handle the situation in a fair or transparent manner. I was given the impression that everything was approved, but at the last moment they refused to complete the sale. This kind of treatment wastes customers’ time and creates unnecessary frustration. I had a similar experience in 2022 at another store in San Jose. Based on my experience, I would strongly encourage other customers to be careful and make sure everything is confirmed in writing before doing business with this dealership. I expected professionalism and honesty, but unfortunately, that was not my experience. Under no circumstances should you trust the sales managers, especially Ricky Robello.

Very helpful and easy to work with. Was willing to work with me to even meet in the middle.

I booked the appointment for a 15K service online. I specified that I wanted that service. When I got there, I specifically asked for the 15K service. I was given a sheet with a ton of useless add ons and was told that they are all part of the 15K service. I come to find out later that they added $1K worth of non-sense to my bill. I am not happy with the service desk at Capitol GMC.

Bryan Yorker and all others are great. Good crew and would go back again. Thanks

Easy and quick Staff was friendly facility was clean and process was well structured Happy

Great people! Great service! Great Price! Easy to deal with! Thank you Leanna for your help!

This dealership is beyond horse's pile crap on both interactions I've had, I will never go back for their rude xx team. 1. A purchase of a truck in October 2025 was a total cluster and plain old rude non-negotiating jerks, who took more than an hour to produce an offer. I walked out. 2. Warranty repair of a completely dead truck, which ended up being a dead battery and under warranty. There was no offer of a replacement car, so I asked about rental car reimbursement, they kinda said yes and give us the receipts. Since it was overnight for a battery replacement, seriously lame, I submitted my receipts and inquired twice after my submittal and silent as wimpy crickets. DO NOT USE THESE JERKS FOR ANYTHING.

Overall the dealerhip is good. Only issue I have is that someone named Johnny Epperson emailed me relative to how satisfied I was with the service. I mentioned an issue to Epperson, asked a question, but never received a response. Not sure why he asked if he wasn't interested in my response.

The dealer representative was rude and dismissive. We’ve been customers for over 7 years and this is the first time that it was not a pleasant experience.