Capitol GMC

Overall the dealerhip is good. Only issue I have is that someone named Johnny Epperson emailed me relative to how satisfied I was with the service. I mentioned an issue to Epperson, asked a question, but never received a response. Not sure why he asked if he wasn't interested in my response.

The dealer representative was rude and dismissive. We’ve been customers for over 7 years and this is the first time that it was not a pleasant experience.

Bryan, your service department is one of the best customer service individuals not only knows how to deal with you as well as his product and the services he gives is phenomenal

Always gives me helpful information that helps me determine best way to keep my vehicle running smoothly and safe. And, helps me determine most cost effective plans.

Poor communication from service department. Brought my car in on a Friday for service. Received no communication on status all day. Had to call them to find out they couldn’t get to my car that they and had to keep it over the weekend, which was not communicated as a possibility to me when I dropped off. Left car there over the weekend. Did not get an update on Monday. Had to call again to get an update. Found out there was nothing wrong with my car they could find. Still got charge for the inspection.

Had a very positive experience purchasing my new car. Jeff was knowledgeable and helpful, and I feel I was given a fair value for my trade in as well.

Excellent customer service. Explanation of service needed and service that was completed was easy to understand.

Bryan was really good. I didn’t feel ripped off. He was very communicative the rough the process.

I had a great experience with the Service Center at Capitol GMC. The team was friendly, helpful, and made the whole process easy. I really appreciated the clear communication and quality service. Highly recommend them!

Very organized and efficient, Josh can explain everything well. Waiting area is cozy to take breakfast.