Trophy Nissan

Several months ago I purchased a ‘certified’ used car with it’s 165 point inspection. I also purchased the platinum warranty, which turned out to be worthless… unless the part in question totally fails! The day after we got the car home…the car was returned three times to check out a noise. After taking it to another dealership , it turned out to be a strut … which was failing. The warranty didn’t cover it … yet . Back to ‘certified’ … there was almost no coolant or wipper fluid. Certified checkout means everything … fluids… noise …etc.! Buyer beware when buying a used car at Trophy !

⭐⭐⭐⭐⭐ I had a really great experience at Trophy Nissan in Mesquite. I’ve purchased quite a few vehicles over the years, and I can honestly say Natasha was one of the best salespeople I’ve ever dealt with. She was patient, helpful, and genuinely listened to what I needed without making me feel pressured or rushed. Natasha went above and beyond to make sure I was comfortable with everything and kept me informed throughout the entire process. She made what can normally be a stressful experience feel easy and actually enjoyable. I really appreciate everything she did for me and would definitely recommend asking for Natasha if you’re looking for a vehicle. Trophy Nissan is lucky to have her!

I was very impressed with the effort to make this deal work, delivery was top notch, sales people were very knowledgeable about the product, yes I would buy again

I had a very good experience and David. My sales person was great wasn’t pushy at all.

Trophy Nissan is the best, hands down!!! You can’t improve on that! Thanks everyone!

Very good service from sale rep randy he went above and beyond I would recommend anytine

Unfortunately, my experience with Trophy Nissan has changed dramatically since purchasing my new vehicle. The actual purchase experience was great. I bought a brand-new car from Trophy Nissan a few months ago and paid for it in full. I left feeling very good about the dealership. The problem has been the level of service I've received after the sale. At around 5,000 miles, I brought the vehicle back for its first scheduled service. While there, I showed the service technician that the trim on one of the rear doors was loose and had apparently never been properly attached. He documented the problem, told me it would be covered under warranty, and said the necessary part wasn't in stock but would be ordered. Since then, I've discovered that the trim on the other rear door has the same problem, meaning neither rear door has the trim properly affixed. About a month has now passed since that service visit, and no one contacted me with an update. I finally called Trophy Nissan myself four days ago. I explained the situation and was told they could see the issue in my records and that the original technician would call me back. Two days passed with no call. I called again yesterday and explained everything yet again. The person I spoke with told me the part had been ordered and that he would email someone for an update. More importantly, he specifically promised that whether he received a response or not, he would call me before 10:00 a.m. today and let me know what was going on. It is now well past noon, and once again, no one has contacted me. At this point, the loose trim itself isn't even the most frustrating part. It's the complete lack of follow-through. If someone tells a customer they will call, they should call—even if the only update is that they are still waiting on the part. I spent a significant amount of money on a brand-new vehicle at Trophy Nissan, and I shouldn't have to repeatedly chase the service department for a simple warranty repair on a car with barely over 5,000 miles. Trophy Nissan did a great job earning my business when I was buying the car. I just wish I felt like they valued my business as much after the sale was completed as they did before it. Very disappointing experience so far. M. Jackson

Bryan provided exceptional service! He handled two deals at the same time for my spouse, Tony, and me and successfully got us both approved. Our vehicle selections were even better than we expected. My approval came through quickly, followed by Tony’s about 15–20 minutes later. Bryan worked hard to make everything come together for both of us. A special thank you to Alex and the entire Trophy Nissan team for their patience, professionalism, and dedication. We truly appreciate everything you did for us and couldn’t be happier with our experience!

Excellent deal on this vehicle! Great value for the price, and the entire buying experience was smooth and professional. Highly recommended!

Fast, easy and nice. They got me exactly what i wanted, 10 out of 10 service