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Trophy Nissan

(3,972 reviews)
Visit Trophy Nissan
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 6:00am–7:00pm
Tuesday 8:00am–9:00pm 6:00am–7:00pm
Wednesday 8:00am–9:00pm 6:00am–7:00pm
Thursday 8:00am–9:00pm 6:00am–7:00pm
Friday 8:00am–9:00pm 6:00am–7:00pm
Saturday 8:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award
New (972) 961-7097 (972) 961-7097
Used (888) 509-3043 (888) 509-3043
Service (972) 535-8171 (972) 535-8171

Reviews

(3,972 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Trophy Nissan from DealerRater.

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I went back

I am serious about customer service. In 2011 I had a bad experience at Trophy and vowed never to return. March 2015 I did go back, but I was a horrible customer. I sat outside in my car and made the the salesperson came to me. He did three times. Every ridiculous request I made was granted. Jim Johnson went above and beyond to make my experience good. The Finance person also exceeded my expectations by a presenting a lower interest rate than expected. It took me a long time to go back, but they made good with the service. I will return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We would like to take this time and thank you for allowing us the chance to show you that we have changed. And that we truly put the customer first. Thank you for your repeat business, and we cant wait to see you and blow you out of the water with out excellent customers service in our Service Drive :)

Always great service

I have dealt with this dealership for a very long time they have always treated me with respect and outstanding salesmanship and service. I've never had any problems with the cars that I have purchase from them and there service center is outstanding as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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service

Staff w A s very professional. And finished my car before promised time left it like new again..they had someone take us wherever we wanted while car was been serviced and picked us up when car was finished...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My number one place to shop my new car!!!

It has been my number one choice when buying a new car!! I will no change it, never!!! I love Ray Maghammi my # 1 sales person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service!

On my last visiti to Nissan I visited the Service department, they were courteous, efficient and fast! I was more than satisfied, I will only get my car serviced here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Ms. Parker for taking the time to review our dealership. We are so happy to hear that you had a great experience in our service department. Please let us know if there is anything else we can do to help you in the future. Thank you for your business!

Amazing Service

The staff at Trophy is amazing. Every one was kind and upbeat. Calvin Perkins is the best person to talk to when buying a car! He really listened to my wants and needs. I love my car and will go back with my needs in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amanda, thank you for your wonderful review. We appreciate that you came in and gave us the chance to give to you a truly exceptional experience here at Trophy with us. Cant wait to see you again. Thank you

Review on Trophy Nissan

I have been a Trophy Nissan customer for over 10 years. My buying experience 10 years ago was wonderful. I was thoroughly informed regarding the car I was purchasing and was educated on all the options available to me. I recently looked into purchasing a new Nissan and, although I decided now was not the time for me to buy, the process was very enjoyable. There was no pressure and again, I was informed of all my options. I cannot say enough good things about the service department. Danny Slatinsky has been my service advisor the entire time since I purchased my car. He is always very thorough and explains in detail what service my car needs and why. I have never had to bring my car back because something was not fixed and I have always been very satisfied. When I do purchase a new car, it will definitely be from Trophy Nissan due to both their sales staff and my service advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Judith, Thank you for your wonderful review. We hope you are aware that we appreciate your repeat business. And that we will always strive to ensure that you get such treatment. Thank-you.

fast, friendly service, quality work

Took my vehicle in for scaled maintance. Work to be done was explained to me before it was done They were fast and very friendly. They kept me informed as the work was being done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Excellent job!

Thank you for the service that you gave me when I bought my second Versa from Trophy Nissan. I will buy my third soon! Keep helping customers all around the area! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible customer service - very impersonal - sharks

The sales experience is good but wait until you need service. The warranty you purchase is misrepresented and useless. The customer service writers are too busy with their March madness pools to talk to you. And gentlemen, don't send your wife or daughter in as they will try to pressure them to spend big money for unneeded things. Unfriendly sharks. Buyer beware.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.