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Acura of Johnston

(1,353 reviews)
Visit Acura of Johnston
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–4:30pm
Tuesday 9:00am–7:00pm 7:00am–4:30pm
Wednesday 9:00am–7:00pm 7:00am–4:30pm
Thursday 9:00am–7:00pm 7:00am–4:30pm
Friday 9:00am–7:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (515) 446-7004 (515) 446-7004
Used (877) 290-8510 (877) 290-8510
Service (877) 290-8506 (877) 290-8506

Reviews

(1,353 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Johnston from DealerRater.

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car purchase from Lithia review

I love my used Acura from Lithia motors. The sales man was helpful and not to pushy. I would recommend Jon to anyone interested in a new or used car. Financing was quick, and easy with plenty of options to chose from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tiffany! Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, John & The Acura of Johnston Team

Satisfied customer

Did oil change and discovered problem unknown to me and fixed it promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Paul! Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, The Acura of Johnston Team

Excellent customer service at Acura of Johnston

Matt is excellent! He provides the best customer service around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, Matt & The Acura of Johnston Team

I would never go anywhere else!

Matt Johnson is amazing. My very first experience with Acura of Johnston was as a result of frustration with servicing my MDX elsewhere and after working with Matt I would never go anywhere else. He is courteous, prompt, extremely honest and a pleasure to work with. As a result of him I not only kept my MDX which has over 200,000 miles but also bought a new RDX. Confidence in the service department means everything to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always exceptional and on time service at Acura of Johnston.

Took my TSX in for its first maintenance visit since I've owned the car - it was a simple oil change, but not only did the service dept at Acura of Johnston take care of that they went above and beyond and made sure my car was clean on the inside and out and they also performed a free check to make sure everything else was running properly. I truly appreciate the service and attention my car gets there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very pleased with Acura of Johnston

Since we actually purchased our Acura RDX over the phone, we drove to Johnston to do all the paper work and then drove our new vehicle back to Omaha that same afternoon. Everything was handled in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Acura Dealership

Jamie was great to work with and put together numbers for everything we looked at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Gary! Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, Jamie & The Acura of Johnston Team

Service

This was a 35,000mile service and oil change on our 2011 MDX. The work was done on time. Mike explained the work performed and made suggestions on when tires should be replaced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service of 2012 Acura RDX

Service manager was very accommodating and completed all work as requested and on time. Waiting facilities were great. Would recommend to anyone. Facilities were clean and inviting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

Great experience. Sales person took time to explain all features and answer any questions. Our satisifaction was their goal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Marc! Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, The Acura of Johnston Team