Young Chevrolet

I drove almost two hours to make a deal and then they added some hidden fee that was close to $3000 extra. Never will I go back! I ended up buying a car in Tyler at a smaller dealer! They totally blindsided me after talking on the phone and convincing me to drive to their dealership!

The old saying "If it's too good to be true, then it probably isn't" rings true to the horrific experience I had with this dealership. Got a text from Jeremy about all the great deals Young Chevrolet was having the week of Thanksgiving. While I'm not really in the market for a newer vehicle, my husband and I decided to take a look, just in case something caught our eye. Found a 2024 Equinox that had been used as a loaner. Did the math utilizing the calculator on their website and liked the numbers so much, we passed the stock number on to Jeremy. Even went so far as to do the research for our auto insurance to see how much the increase would be and if it was doable. It was. NO ONE from the dealership, other than someone confirming my appointment with the incorrect time (first red flag). Heard nothing back when I replied with the time I would be there (2nd red flag). Thanksgiving Eve was able to take off a little earlier than planned, notified Jeremy that I would be there an hour early and still hadn't heard anything from the dealership about financing. Jeremy sent an application, I unfroze my credit and waited. Traffic was horrible on the way to the dealership. When I arrived, I asked for Jeremy, after all, that's who I had been texting with. The salesperson who "helped" me took me to the front desk and the receptionist took my information and went to the supervisor. He came out and told me I had to wait for a salesperson who was on the phone. I reiterated that I did not have a lot of time to wait and my information was supposed to be in my file. It wasn't. (3rd red flag). The supervisor tried to apologize and told me that if his salespeople had my information, there wouldn't be a problem (4th red flag - why didn't they have my info?). The supervisor went back to his office while I strolled around waiting. Shortly thereafter, a salesperson approached me and told me the vehicle I wanted was sold. When I asked when it was sold, I got the song and dance of "We have a new system in place." xx. I strongly asked again when the vehicle had been sold. Over a MONTH ago. That was the last straw. I turned around and walked out. This dealership wasted over TWO hours of my time on a busy holiday eve and all I got in return was frustration. It took almost 1.5 hours for me to get home because traffic was so bad. Young Chevrolet could give me one of their most expensive vehicles FREE, with a lifetime of free maintenance and even pay for the first year of auto insurance and I'd turn them down. They obviously don't take into account that people's time is important and when customers come in ready to buy and all you get is xx, why would anyone want to do business with you? To reiterate another frustrated customer, RUN the other way. Keep on driving by. Don't stop and allow them to waste your time like they did mine.

I contacted the dealership about a truck I saw online. I made a fair offer on price in my opinion. I was told that they could not accept offer because I lived out of state. The explanation given was in prior sales they had trouble getting paid from Out of state banks. I explained that my bank (USAA). I was told I'd have to finance win-house and then refinance with USAA. I declined as I have no desire to got through the process twice. Once I said no then it became an issue of my offer price was not good enough so the deal wouldn't work regardless. Fast forward two days loafer and I receive a call inquiring about my interest in the truck from the dealership again. Obviously they are not communicating within. I explained the financing situation. This person told me that they could absolutely complete the deal using USAA. The financing issue is with small local credit unions not a large nation one like USAA. Then told me the truck I wanted was sold and started to pitch other trucks they had available. I declined. They obviously didn't want my business. All things actions included lead me to believe my original offer wasn't accepted because I refused to finance in-house.

GREAT DEALERSHIP BRITTANY IS A PERFECT SALESPERSON MICHAEL KEEP BEING THE PERSON YOU ARE PERFECT..YOUNG CHEVROLET YOU ARE MY DEALERSHIP FOR LIFE.

I don't usually write reviews, but I am considering legal action with Young Chevrolet Service Center andI was advised to start with a review and see if I can resolve this with their management. I have had numerous issues with the service department not fixing my truck correctly the first time. Sometimes it takes 3 or more times. The continually try to charge me for things I don't need, including stating I needed a $3300 DPF when it was something completely unrelated and just a $180 part fixed it. They don't listen when I try to let them know what the issues are and seem only to be looking for ways to get as much money as they can out of me.

Loved how fast and friendly they were! We will back when we need a new vehicle again.

Didn't hear from them .. hard to give a review when you got nothing to go with I looking ti buy

Brittany was great to work with. She was knowledgable about the full size SUVs were wanted to compare and test drive.

The advisor staff Matt really helped me understand the quality of my vehicle and how to keep up on maintenance. He made me feel at home and not rushed at all. I really appreciated how he let me know of some items that came with a wonderful warranty. Ryan Campbell the mechanic helped ease my worrying by explaining what needed to be done to my car and making sure I understood what to do for maintenance. Will definitely be coming back due to the professionalism and hard work of the staff!

The best dealership I’ve ever been to they are extremely help and very nice people