Reviews
Over all I had a great experience, from the moment I made the appointment till the financial process. Joe Silva my sales agent was attentive, knowledgable, moreover friendly. And at the moment I made my decision, the department of finance with JR, he understood me and got me the best. I am so grateful and I would definitely refer family and friend here. Thank you so much!
Over all I had a great experience, from the moment I made the appointment till the financial process. Joe Silva my sales agent was attentive, knowledgable, moreover friendly. And at the moment I made my decision, the department of finance with JR, he understood me and got me the best. I am so grateful and I would definitely refer family and friend here. Thank you so much!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marysol, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Have leased multiple vehicles here. All have had low profile tires and all eventually have had tire problems. Got the tire and wheel insurance. Sure enough, less than 6k miles in on my newest lease, one of the tires bulged and had to be replaced while on a road trip. Tire didn't run over any damaging material. Belts inside it just broke. Was lucky to get the tire located and replaced within a day in the small town where it happened. Drove home and tried to file a claim. After multiple sits on hold and auto prompts that didn't deal with my situation, I was told no coverage on the new tire because the replacement wasn't "pre-approved." Going to be hard to convince me to get another BMW when this lease ends. They're just not that much better that is worth fighting through the nickel and dime cheesy stuff like this over a ~$400 tire.
Have leased multiple vehicles here. All have had low profile tires and all eventually have had tire problems. Got the tire and wheel insurance. Sure enough, less than 6k miles in on my newest lease, one of the tires bulged and had to be replaced while on a road trip. Tire didn't run over any damaging material. Belts inside it just broke. Was lucky to get the tire located and replaced within a day in the small town where it happened. Drove home and tried to file a claim. After multiple sits on hold and auto prompts that didn't deal with my situation, I was told no coverage on the new tire because the replacement wasn't "pre-approved." Going to be hard to convince me to get another BMW when this lease ends. They're just not that much better that is worth fighting through the nickel and dime cheesy stuff like this over a ~$400 tire.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
NICO and Carlos were both AMAZING! GREAT GREAT guys! Highly Recommend! The Best Experience Ever
NICO and Carlos were both AMAZING! GREAT GREAT guys! Highly Recommend! The Best Experience Ever
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Raquel and Rania made the process of buying my i4 simple, painless, and efficient. From test drive to purchase, I spent very little time waiting around. The staff was respectful of my time, communicated effectively throughout the process, and via text when I was away from the dealership. Couldn't be happier with my new vehicle!
Raquel and Rania made the process of buying my i4 simple, painless, and efficient. From test drive to purchase, I spent very little time waiting around. The staff was respectful of my time, communicated effectively throughout the process, and via text when I was away from the dealership. Couldn't be happier with my new vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Associate was very helpful and informative. Richard kept me up to date on when the car would be ready.
Associate was very helpful and informative. Richard kept me up to date on when the car would be ready.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
The dealership in the past car purchases was great. This time the salesman was not as impressive,
The dealership in the past car purchases was great. This time the salesman was not as impressive,
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Buying the car was great. Picking up my car 3 days later was awful. I purchased the car on Thursday, left the car at dealership to have black wheels put on the car. Made arrangements to pick up car at noon on Monday, it wasn’t ready, finally at 2 got my car and didn’t have the time to wait for anyone to go over anything. I had no idea how to do anything! I had a dr visit had 3 and the salesman knew it. I have always bought my cars at Sewell and was use to excellent customer service. Very disappointed!
Buying the car was great. Picking up my car 3 days later was awful. I purchased the car on Thursday, left the car at dealership to have black wheels put on the car. Made arrangements to pick up car at noon on Monday, it wasn’t ready, finally at 2 got my car and didn’t have the time to wait for anyone to go over anything. I had no idea how to do anything! I had a dr visit had 3 and the salesman knew it. I have always bought my cars at Sewell and was use to excellent customer service. Very disappointed!
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- 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Always dependable! Service Advisor Francisco extremely customer focused. Work all done in a timely manner. Service area always neat and clean. Will definitely come back again
Always dependable! Service Advisor Francisco extremely customer focused. Work all done in a timely manner. Service area always neat and clean. Will definitely come back again
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Buying new BMI, they made it simple with a great deal. Very quick and professional working through papers. Service department is quick and on point.
Buying new BMI, they made it simple with a great deal. Very quick and professional working through papers. Service department is quick and on point.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kenneth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
From the moment I walked in the dealership everyone was welcoming, kind and polite and helpful
From the moment I walked in the dealership everyone was welcoming, kind and polite and helpful
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!