AutoNation Chevrolet Pembroke Pines

Horrible experience with service department!!! Just to preface, I have had Chevrolet cars since I started driving. I have had 3 camaros, driving one now, a Monte Carlo, and a Malibu., and just helped my daughter buy a Chevrolet Equinox. My current vehicle is a 2010 Camaro in mint condition. My issue was the key fobs were broken. All of them. I bought 2 key fobs online and brought them to the dealership to pay to program them. The service advisor "Debbie" said that she didn't believe they would work. I said, "let's try and if not i guess I will have to buy one." She then told me I would have to pay 99.00 even of it did not work, plus the cost of buying a new key fob and new programming. I asked to speak to a manager to discuss the issue. She then told me he was in a meeting and she would call me later to see if could waive the fee. The reality is i have been buying Chevrolet cars since I was a teenager. I think they could waive a programming fee on a key fob knowing that I am due for a new car very soon and just purchased one with my daughter this year. Not a smart business decision. I guess I will look at Toyota.

Always a great service experience. Employees are attentive, informative and pleasant. I like that the dealership offers coupons can be used towards my the cost of my service.

Very happy with my purchase! and an outstanding sales associate, Mr. Paganini, who guided us through the process. Thank you very much!! Clara & Edwin Eckardt

I sold a car to AutoNation. The people were nice, and helpful. Ingot more than CarMax offered. I got the check right away.

got in without appointment., work was completed well ahead of time, good place to walk around and check out new and/or used vehicles even if you are not in the market.

I called about an ad on their website for a lease. The advertisement lists the added fees. The price I was given included an extra $800.00 fee that was not mentioned in the advertisement. I was told it was a mistake and would be fixed. Still not fixed...just using it to get people interested and then they are told about it.

Service was Excellent and center was clean. I recommend

My ac was not very cold. So called and made an appt with my regular Svc advisor Arthur Cobb. He is always there when I need him and does an outstanding job of making sure all my cars needs are met. I had my car serviced and my ac fixed. I love my Camaro and this is the only place that will touch my car..

Complete satisfaction! They were able to answer all my questions, very attentive to the customer! Good car buying experience, overall

I felt I was a "number", another vehicle/owner. Even when the personnel tries to "make it special" it is not, here's my two cents: I requested to wash & vacuum my vehicle and the answer is that the dealer stopped doing it because they received a bad review from a customer. So the rational is, if does not contribute to a good rate, eliminate it!!. I even ask to pay for it but no, they don't do it. I brought my vehicle for a 25K miles revision and they only changed the oil, no explanation on the rest. They noted on the inspection document that the tires where halfway through and I asked the service rep, how come a vehicle with 25K has a tires with a life expectancy on 50k? did I buy a car from you with 50K tires? and the answer was "it is because it's florida" the tires don't last !! that means that you sell vehicles in Florida that has tires that won't last more than 50K miles and say nothing to the potential customer? this is a misleading sale or something is wrong. Again, did not feel anything special from the dealership even though it has it all to be great.