Gorman-McCracken Volkswagen Mazda

I drive approx 3-4,000 miles per month and have been looking for a fuel efficient diesel capable of returning 40 mpg+ while still large enough from a safety perspective. I had read reviews here about Keith Bounds - and believe me, I was not disappointed. Keith was patient, helpful and attentive allowing me to drive several cars. I finally settled on a 2015 Diesel VW Passat - part of the ?fix? program being offered by VW. I?ve been a diesel fan for yrs - and now with the software fix being offered with a TWO year unlimited bumper to bumper warranty, I?m proudly back in the driving seat of a VW diesel. Keith introduced me to Todd McGuire, Parts and Svc Director as well as Thomas Burnes, Fin Mgr. This entire team is top-notch and stand behind the products they sell. Thank you - from our entire family - for making the complete buying experience low-key and customer service friendly. We look forward to having our ?like new? 2015 Diesel Passat serviced by you regularly. I would highly encourage anyone interested in a fuel efficient luxury car to look at VWs new program related to the software fix in the 2015 diesels. Many have less than 15,000 miles on them - and now dealers who sell them now are required to have the software fix adjusted - with documentation - prior to putting them on the lot. Thank you, Keith, Todd and Thomas! Exceptional customer service!!

Great service. Very nice people.Highly recommend this dealership. Todd is a great service manager.

I live about thirty miles from this dealership, but the ease of getting my car serviced is what I like about this dealership.

friendly people who seemed sincerely glad you were there. This time there was no selling pressure when i was only there for service, so it was great. Just because Im looking at cars while mine is in service, doesnt mean im shopping

I wrote a review yesterday about being overcharged. I received a call from the service department who told me a mistake was made on my bill. I received a check with the difference paid back. I think that the mistake was honest and am really impressed with the customer service given to my wife and myself . Thank you.

I bought a used jetta. Next week the battery died , not their fault. Next week trouble light came on and car ran terrible. Took it to this dealership. I was told it needed new plugs and wires and quoted over the phone $400.00 and change. When car was ready 4 days later the final bill was $575.00. I was given $60.00 off that price. I will go elsewhere for any maintenance that I cannot do.

The staff are very courteous and helpful. Anytime there are no problems it's a good experience. It's easy to make an appointment and drop off the car. My car came home clean ~~ that's nice.

they do what they say! at the time they say they will do it. and they do it right. didn't need 20 words.

They've always been willing to do what it takes to earn my business. They've even offered to come to my house, which is about 40miles away, leave us a loaner & take ours for repair. No other dealership has ever offered that!

The customer service and the waiting period is always reasonable! Customer service is always willing to work with you. The banking personal is easy to communicate with and to work with at their bank.